Walgreens

Retail pharmacy chain with health services

Call Center Representative-Pharmacy Technician

PharmacyConfirmed live in the last 24 hours

Full-timeChandler, AZ, USA$18.25 - $25 /hrIn-person

About the Job

Requirements

Obtain an active technician license or certification within the first 90 days and maintain it.
Have basic personal computer skills, including starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing online information.
Have basic search engine skills, including opening a browser, entering URLs, using a search engine, bookmarking sites, navigating browser controls, and completing online forms.
Have intermediate keyboarding skills of at least 25 words per minute, including touch typing and document formatting.
Be at least 18 years old.

Responsibilities

Process new patient registrations by entering data into the appropriate system using prescription data-entry procedures and guidelines.
Handle patient prescription requests within HIPAA guidelines and enter refill orders for processing.
Troubleshoot missing prescription information, interpret medical abbreviations (SIG codes), and resolve data-entry exceptions.
Handle patient correspondence through inbound calls, chats, and emails, and make outbound calls to prescribers and patients as needed.
Resolve third-party rejects by reviewing cases, gathering information, making corrections, and resubmitting them according to individual plan requirements.
Call insurers and others to obtain information, gain override approval, or otherwise resolve third-party rejects.
Assist pharmacists at the facility and at other locations, and identify and communicate issues to senior-level staff as appropriate.
Use pharmacy systems to obtain patient and drug information and follow standard operating procedures and company policies and procedures.

Desired Qualifications

Have at least one year of pharmacy technician experience in a retail or call center environment.
Have at least 18 months of pharmacy technician experience and a state Board of Pharmacy registration or certification from a nationally recognized certification agency.
Have experience providing customer service to internal and external customers, meeting service quality standards, and evaluating customer satisfaction.
Have intermediate to advanced keyboarding skills of at least 35 words per minute, including touch typing and document formatting.
Be fluent in Spanish and English.

Job Summary:

In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department.

Job Responsibilities:

Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.
Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.

Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.

About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

#VHDEI

External Basic Qualifications

Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
Communicate effectively in writing and verbally.
18 years of age or older.

Preferred Qualifications

At least one year of pharmacy technician experience in a retail or call center environment.
At least 18 months experience as a pharmacy technician with a certificate/registration by state as granted by the state Board of Pharmacy or nationally recognized certification agency.
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
Fluency in Spanish and English

We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Job Function

Customer Contact Center

Common Location

2225 S PRICE RD,CHANDLER,AZ,85286-07201-21147-S

Pay Type

Hourly

Start Rate

18.25

Maximum Rate

About the Company

Walgreens

Retail pharmacy chain with health services

Walgreens is a retail pharmacy network in the United States that sells prescription medications, over-the-counter drugs, health and wellness products, and offers photo services. It operates through a large network of stores and an online platform, enabling customers to order prescriptions or products online and pick them up the same day. Walgreens’ photo service lets customers print photos and create personalized gifts such as photo books, cards, invitations, and other custom items via in-store kiosks or online. The company differentiates itself with a nationwide store footprint, integrated pharmacy and health services, and the ability to deliver convenience through online ordering and same-day pickup. Its goal is to provide convenient access to medications and health-related products while expanding personalized consumer services to improve everyday wellness.

Company size: 10,001+
Company stage: Grant
Total funding: $25M
Headquarters: Deerfield, IL
Founded: 1901

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