ACO Operations Program Coordinator

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

ACO Operations Program Coordinator

Integral to our Accountable Care Organization (ACO) Operations team, you will support all program coordination and high-level assistance to drive the success of the organization's Medicare product offerings: a portfolio of multi-faceted, highly integrated, technology-enabled services. In this dual role, you will support the organizational goals with Medicare programs, ensuring effective communications, maintaining compliance and timeliness of all deliverables, and smooth transactions with accuracy, tracking, and implementation of our clinical and operational models. Our ACO works directly to help reduce the cost of patient care while improving clinical quality and patient health outcomes.

 How you can make a difference:

• Administrative & Executive Support: Manage complex calendars, schedule high-level meetings, prepare detailed agendas, and coordinate actions and deliverables.
• Program & Project Tracking: Track deliverables, milestones, and timelines across business units to ensure strategic initiatives and all ACO deadlines stay on schedule.
• Documentation & Knowledge Management: Act as the central repository for program materials; organize, format, and maintain policies, procedures, and cross-functional team files.
• Cross-Functional Liaison: Support business unit alignment by facilitating team communication, scheduling program check-ins, tracking action items, and following up on outstanding tasks.
• Leadership Collaboration: Coordinate closely with leadership and subject matter experts (SMEs) to support the rollout of ACO operations, analytics, strategy, and compliance and regulation initiatives.
• Operational Assistance: Help coordinate collaboration between ACO leadership and partners to support operational solutions aimed at improving quality and reducing care costs.
• Communications: Draft, proofread, and distribute clear summaries, memos, and notifications for the ACO team using strong written and verbal skills.
• CMS & ACO Support: Apply a foundational understanding of Accountable Care Organizations (ACOs) and CMS programs to support compliant implementation of all processes.

Skills for success:

• Organizational Excellence: Possesses outstanding organizational and time-management skills with the ability to manage multiple competing priorities in a fast-paced environment.
• Attention to Detail: Exceptional attention to detail with the ability to identify inconsistencies, proactively resolve issues, and ensure accuracy across communications, reports, presentations, and operational deliverables.
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• Accountability & Dependability: Takes initiative and ownership of assignments, consistently follows through on commitments, anticipates needs, and independently drives work to completion with minimal oversight, with proven ability to independently manage projects, coordinate across multiple stakeholders, track deliverables, and drive follow-through without extensive direction.

• Analytical & Presentation Mastery: Leverages advanced research, critical reasoning, and technical writing to deliver clear, accurate, data-driven conclusions.
• Presentation Development: Develop, format, and maintain executive-level PowerPoint presentations, board materials, operational reports, and leadership communications with exceptional accuracy and attention to detail.

• Agility & Fluidity: Navigates ambiguity effortlessly and adapts with shifting priorities.
• Cross-Functional Alignment: Fosters team delivery, collaborative workflows, and shared operational results.
• Strong Communication: Translates complex or technical methodologies into structured, easily digestible insights for stakeholders.
• Professional Integrity & Humility: Combines a low-ego approach with exceptional communication to build corporate trust and deliver on commitments.
• Initiative & Execution: Operates as a resourceful self-starter who prioritizes pragmatic, actionable solutions over theory.

Education & Experience for Success:

• Education: Associates degree is required. Bachelor’s degree is preferred; in Healthcare Administration, Public Health, Health Policy, or a related pre-professional discipline.
• Professional Experience: 5+ years of experience supporting executives and managing projects within a healthcare company or consulting firm. Direct experience working with Accountable Care Organizations (ACOs) is a strong advantage.
• Industry Expertise: A genuine passion for healthcare delivery, coupled with an eagerness to engage deeply with government programming, health policy, and CMS/ACO initiatives.
• Project & Organizational Mastery: Proven track record of managing complex timelines, tracking milestones, and maintaining flawless operational systems.
• Technical Proficiency: Proficient in Microsoft Office Suite (Excel, PowerPoint, and Word) is required.
• Travel Commitment: Ability to travel up to 10%.

Salary Range: $75,000 - $85,000

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.