Guest Experience Expert
About the job
- High school diploma or General Educational Development equivalent is preferred.
- Ability to stand, sit, or walk for extended periods.
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Ability to follow company policies and procedures, maintain confidentiality, protect company assets, uphold quality standards, and maintain professional uniform, personal appearance, and communications.
- Deliver a wide range of services that guide guests through their entire stay.
- Process operational needs and address guest requests.
- Complete reports.
- Share highlights of the local area with guests.
- Move throughout the work area and take a hands-on approach to complete required work.
- Create a safe workplace and perform other reasonable job duties as requested.
- No related work experience is required.
- No supervisory experience is required.
- No license or certification is required.
About the company
Marriott International runs a global network of hotels and lodging facilities to serve business travelers, vacationers, and long-term guests. It earns money from owning, leasing, managing, and franchising properties, charging guests for room stays and extra services like food and beverages, events, and amenities, plus management and franchise fees from operated or branded hotels. Compared with competitors, Marriott relies on a diversified mix of ownership models and revenue streams across many regions, backed by a large brand and reservation network. Its goal is to provide reliable lodging worldwide while maintaining safety standards and expanding its footprint through owned, leased, managed, and franchised properties.
Company Size
10,001+
Company Stage
IPO
Headquarters
Bethesda, Maryland
Founded
1927
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Simplify's Take
What believers are saying
- Q2 2026 global RevPAR rose 3.4%, and management raised full-year growth guidance to 3%-3.5%.
- South Korea gets multiple 2026 openings, including Anook Signature Seoul Guro and Busan Haeundae.
- The $5 billion revolver strengthens balance-sheet flexibility for growth, renovations, and shareholder returns.
What critics are saying
- International RevPAR fell 0.5% in Q2 2026, exposing weak non-U.S. demand.
- WARN notices tracked 1,069 affected employees in 12 months, signaling operational strain and closures.
- Thousands of lawsuits and labor cases, including 2026 filings, keep legal costs elevated.
What makes Marriott International unique
- Marriott Bonvoy reaches 300 million members, giving Marriott unmatched direct demand leverage.
- Series by Marriott expands regionally, preserving local brands while adding Marriott distribution and loyalty.
- The September 23, 2026 credit renewal extends liquidity to 2031, reinforcing franchise confidence.
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Benefits
Paid Holidays
Meal Benefits
Mental Health Support
Professional Development Budget
Growth & Insights and Company News
6 month growth
↑ 9%1 year growth
↑ 9%2 year growth
↑ 9%Alexandra Gucci Zarini's luxury accessories house AGCF is opening its second boutique inside The St. Regis Longboat Key Resort in Florida. The opening marks AGCF's first East Coast location, following its flagship store on Rodeo Drive in Beverly Hills. The move reconnects the Gucci family with St. Regis more than six decades after Aldo Gucci, Zarini's grandfather, opened a store at The St. Regis New York in 1960. AGCF operates as a Delaware Public Benefit Corporation, with a portion of proceeds supporting charity partners focused on child protection. The boutique, located in the resort's lobby, will offer handbags, leather goods, silk scarves, jewellery, and eyewear. The opening coincides with AGCF's partnership with the World Childhood Foundation, with 20% of proceeds from its Color of Hope collection supporting Childhood USA.
Key appointments: TFE Hotels, JW Marriott, Rosewood. Promotions and new hires make headlines this week across Australia and New Zealand hotels. TFE promotes long-serving leaders. TFE Hotels has promoted three long-serving operational leaders while creating new opportunities for experienced leaders from within the business. Adina Darling Harbour lands GM. Sid Singh has been appointed Area General Manager NSW and General Manager of Adina Darling Harbour. Singh has been promoted from Cluster General Manager to Area General Manager NSW. In his previous role, Singh led multi-brand hotel operations through the post-COVID recovery, oversaw major capital expenditure and compliance projects, and contributed to business-wide initiatives spanning people technology, cluster reservations, and AI-enabled operational reviews. Over the past 16 years, he has also helped develop future leaders and strengthen TFE Hotels' internal talent pipeline. Based at the newly refurbished Adina Sydney Darling Harbour, Singh will assume responsibility for the group's portfolio in Sydney. TFE stalwart Jay Hore expands regional remit. Longstanding TFE executive Jay Hore, Area General Manager ACT and Southern NSW, will add Adina Wollongong to his portfolio. With more than 18 years' experience at TFE, Hore has led multiple properties, developed high-performing teams and built strong relationships with owners and stakeholders. His expanded remit extends the operational leadership he already provides across the group's ACT portfolio. "These promotions recognise the significant contribution Sid and Jay have made to TFE Hotels, and the leadership they have demonstrated throughout their careers with us," Nyar said. "We wish them every success in their expanded portfolios," Senior Director of Operations ANZ, Tish Nyar said. New GM for Vibe Hotel Darling Harbour. Shaarn Letele has been appointed General Manager of Vibe Hotel Darling Harbour bringing with him more than 17 years' experience with TFE Hotels, having held senior roles across Australia and New Zealand since joining the group. Letele has worked across multiple brands during his tenure, including Travelodge Hotel Wellington, Adina Sydney Central and Vibe Hotel North Sydney. He also launched Adina Apartment Hotel Sydney Airport, supported the introduction of the St Marks Road Co concept and most recently led the closure and reopening project at Adina Darling Harbour. Broader operational changes at TFE. As part of the changes, Senior Director of Operations ANZ Tish Nyar will increase his remit to focus more on strategic operational activities and alignment across the ANZ region, while supporting and developing TFE Hotels' Area and Cluster General Managers. Accordingly, Ajay Vaid, Regional General Manager of VIC, TAS and SA, will have his regional remit expanded to include Western Australia and the Northern Territory. In Queensland, Briana Hill has expanded her responsibilities beyond Adina Brisbane, taking on a cluster role with operational oversight of the three Adina hotels in Brisbane. Group Chief Operating Officer Chris Sedgwick said the changes would help set the business up for future growth, while also creating more opportunities for people to step into new roles and supporting succession planning across the organisation. JW Marriott Auckland hires two senior leaders. Not one but two senior appointments for JW Marriott Auckland, with the hotel welcoming a new F&B Manager and Conference and Event Manager to its fold. Lance Ourednik has joined as Food and Beverage Manager bringing with him extensive experience across Auckland's hotel and restaurant food and beverage sector. Most recently, he was Food and Beverage Manager at Grand Millennium Auckland, where he led a diverse, multi-outlet operation spanning restaurants, bars, in-room dining, the executive lounge, conferences and events. Across his career, Ourednik has built a reputation for delivering exceptional guest experiences, with his commitment to excellence recognised during his time at Ampersand Eatery, where he received a Lewisham Award for Best Service. Vina Ho joins JW Marriott Auckland as Conference and Event Manager bringing with her 11 years of international hospitality and events experience across the Philippines and Oman. Her career includes senior events leadership roles with Shangri-La Hotels and Resorts and Hilton, where she managed corporate meetings, large-scale MICE programmes, destination weddings, VIP delegations and full hotel buy-outs. Ho brings an approach grounded in careful planning, genuine teamwork and close attention to detail. Rosewood appoints Jason Viljoen. Rosewood New Zealand has appointed Jason Viljoen as Cluster Director of Talent and Culture, across Rosewood Cape Kidnappers, Rosewood Kauri Cliffs and Rosewood Matakauri. Based at Rosewood Cape Kidnappers, Viljoen will lead the development and execution of talent and culture strategies across the New Zealand portfolio. Viljoen brings more than two decades of hospitality experience to the role, starting his career as Night Receptionist to progressing as General Manager before transitioning into Talent and Culture leadership following his move to New Zealand. In his new role, he will work closely with leadership teams across Rosewood New Zealand to further strengthen the employee experience and support the continued growth of the region's luxury lodge portfolio.
Kelowna reaches deal to build Marriott hotel in downtown. Published 4:35 pm Tuesday, September 29, 2026 | Getting your Trinity Audio player ready... | Marriott International could be part of Kelowna's future waterfront hotel at 289 Queensway Avenue. The City of Kelowna says it's moving forward with plans for the hotel downtown, planning to partner with one of Marriott International's brands for the project. Mayor Tom Dyas says the project reflects the momentum and bold investment shaping Kelowna's waterfront and city. "Alongside enhancements to the downtown waterfront, like the recently opened City Park boardwalk and development of a new swim venue, a premier waterfront hotel will help create a destination that attracts visitors, supports businesses and brings energy downtown year-round," said Dyas. The portfolio for Marriott has more than 10,000 properties across 148 countries around the world, serving more than 295 million Marriott Bonvoy members. The partnership will build on the city's 2025 acquisition of the property, which includes the Kelowna Downtown Marina, to advance a world-class hotel right in the heart of the city's downtown and waterfront. The City of Kelowna made the purchase from Westcorp and decided to hold onto the property until the right opportunity came along with a developer. While the partnership is in its early stages, The City of Kelowna is working with Avington to bring the project into reality. Avington is a global leader in strategic advisory services in the hospitality and real estate sectors.
Kelowna wants to partner with Marriott to bring long-talked-about downtown hotel to life. The City of Kelowna wants Marriott's name to be on its future premier waterfront hotel downtown. It's a project that has been long discussed and is now in City hands after the purchase of multiple properties in the area from Westcorp for $27.8 million last fall. When the deal happened nearly a year ago, Mayor Tom Dyas promised the development of a "world-class hotel" and adjacent marina before the end of the decade. Photo Credit: Westcorp An old rendering of the proposed 33-storey hotel. There has been little news since, but the City's announcement today about plans to partner with the Marriott International brand on the major project signals a step forward. "This project reflects the momentum and bold investment shaping Kelowna's waterfront and City," Dyas said in a statement provided Tuesday afternoon. "Alongside enhancements to the downtown waterfront, like the recently opened City Park boardwalk and development of a new swim venue, a premier waterfront hotel will help create a destination that attracts visitors, supports businesses and brings energy Downtown year-round." According to the City, a premium Marriott brand on the waterfront would support tourism, increase Kelowna's capacity to host major conferences and events, create jobs and contribute to the local economy. Marriott's portfolio includes over 10,000 properties in 148 countries and territories, serving more than 295-million Marriott Bonvoy members. Photo Credit: Westcorp An old rendering of the proposed 33-storey hotel. The City says the partnership builds on the October 2025 acquisition of an office building at 1440-1460 Pandosy St., a vacant development site and former city roadway at 289 Queensway Ave., and the Kelowna Marina at 210 Bernard Ave. Before the sale, Westcorp had received development permits in 2018, 2020 and 2022 to build a hotel, with the most recent plans calling for a 33-storey tower, but the permits expired before construction began each time. The project was first approved by Kelowna city council in 2014 when a 24-storey tower was pitched, but the most recent Westcorp plans before the sale called for a much higher tower at 33 storeys. While the partnership with Marriott is new, the City continues to work with Avington to bring the project to life. Avington, a global leader in strategic advisory services in the hospitality and real estate industries, will lead a public marketing and sale process to attract qualified development partners. If you appreciate what Kelowna Software Ltd. do, Kelowna Software Ltd. ask that you consider supporting its local independent news platform. If you get value from KelownaNow and believe local independent media is important to its community Kelowna Software Ltd. ask that you please consider subscribing to its daily newsletter.
Series by Marriott debuts in South Korea with the opening of Anook Signature Seoul Guro. The 104-room hotel brings locally rooted character and globally connected hospitality to Seoul's southwestern business district. Seoul, South Korea - WEBWIRE - Tuesday, September 29, 2026 Series by Marriott, part of Marriott Bonvoy's global portfolio of over 30 extraordinary hotel brands, today announced its debut in South Korea with the opening of 104-room Anook Signature Seoul Guro, Series by Marriott. The opening marks the latest milestone in the Asia Pacific expansion of Series by Marriott, following the brand's global debut in India in 2025 and entry into Japan in April 2026. Three additional hotels are expected to join the portfolio in South Korea by the end of 2026, in Insadong (Seoul), Guwol (Incheon) and Haeundae (Busan). "The debut of Series by Marriott in South Korea marks another important step in the brand's expansion across Asia Pacific," said Cristiano Rinaldi, Chief Lodging Product & Services Officer, Asia Pacific excluding China, Marriott International. "Through Series by Marriott, we are bringing regionally recognized hotel groups into our portfolio while preserving the character and familiarity that have earned the trust of local travelers. Anook Signature Seoul Guro reflects this vision, combining a distinctly local hospitality experience with the quality, care and global connectivity guests expect from Marriott." * Brand Milestone: First Series by Marriott hotel in South Korea, following the brand's launches in India and Japan. Three further South Korea openings planned in Insadong, Guwol and Haeundae by the end of 2026. * Accommodation & Location: 104 guestrooms and suites, located near Guro Digital Complex, with convenient access to Gimpo International Airport and Incheon International Airport. * Dining & Wellness: Korean cuisine at Anook Restaurant, plus a sauna and fitness center. * Meetings & Social Spaces: Meeting facilities for intimate groups, a business center, rooftop lounge and outdoor terrace. The 17-story hotel is situated in Seoul's southwestern business corridor, near Guro Digital Complex, where technology, business and everyday local life intersect. Offering convenient access to meetings, dining and events across Guro, Gasan, Yeouido and other west Seoul destinations, the hotel is well suited to short business trips and extended stays. It is located approximately 16 km from Gimpo International Airport and 57 km from Incheon International Airport, providing a convenient base from which to explore the wider city. A Korean-Inspired Approach to Rest and Renewal The name Anook comes from the Korean word for coziness and comfort, reflecting the country's long-standing culture of rest centered on warm water, nourishing food and restorative sleep. At the heart of the hotel experience is a continuous "Recovery Ritual" that takes guests from sauna, to dining, to sleep. Beginning in the hotel's sauna, guests can ease the tensions of travel and city life before continuing their journey through comforting Korean cuisine and a restful night's sleep. The experience unfolds within a "Layered Urban Retreat," where clean lines, warm wood tones and indirect lighting create a calm contrast to the surrounding city. Together, the design and guest experience offer a contemporary interpretation of Korea's culture of rest and renewal. Comfortable Guestrooms and Spacious Suites for Business and Leisure Stays Anook Signature Seoul Guro, Series by Marriott features 104 guestrooms and suites, ranging from Standard Rooms to spacious Junior and Penthouse Suites. Designed for both short business trips and extended stays, accommodations feature individual climate control, a 43-inch LED television and a dedicated work area. Select suites offer separate living areas or an in-room whirlpool, while accessible accommodations are also available. Korean Dining, Sauna Facilities, and a Complimentary Fitness Center Guests can enjoy Korean cuisine at Anook Restaurant, while their stay can be complemented by wellness facilities at the hotel including a sauna and fitness center. The hotel also offers meeting space for intimate groups, a business center, rooftop lounge and outdoor terrace, providing flexible settings for work, relaxation and informal gatherings. Shin Hyun-wook and Kim Jun-ha, Co-CEOs of The Hyusik, said, "We are delighted to bring Series by Marriott to South Korea for the first time through our partnership with Marriott International. Travel demand in Korea is expanding beyond the city center into districts where daily life and business intersect, and Anook Signature Hotel Seoul Guro, Series by Marriott, will offer a new option for travelers seeking dependable, well-executed stays at a reasonable value." Anook Signature Seoul Guro, Series by Marriott participates in Marriott Bonvoy, the award-winning travel program from Marriott International, allowing members to earn points for their stay at the new hotel and at other properties across Marriott Bonvoy's portfolio of extraordinary hotel brands. With the Marriott Bonvoy app, members enjoy a level of personalization and a contactless experience that allows them to travel with peace of mind. For further details and reservations, please visit the Marriott Bonvoy website. ABOUT SERIES BY MARRIOTT Series by Marriott(R) is a collection brand that brings together established, regionally recognized hotel brands into one thoughtfully curated portfolio - designed for travelers who want comfort, value, and a sense of place. Each property tells its own local story reflecting the character of the region and the people it serves, while delivering a simple, approachable experience focused on well-executed fundamentals. Designed to offer quality and value in the right locations at the right price, Series by Marriott hotels provide comfortable rooms, free Wi-Fi, daily coffee or tea, and access to breakfast, fitness centers, and meetings and event spaces at select properties. Wherever travelers find a Series by Marriott hotel, they can count on the basics done well - consistently and with care. Guests can enjoy the local character of Series by Marriott hotels with the benefits of Marriott Bonvoy(R), Marriott International's global travel program offering members an extraordinary portfolio of brands, exclusive experiences through Marriott Bonvoy Moments, and unmatched benefits including free nights and Elite status recognition. To enroll for free or for more information about the program, visit marriottbonvoy.com. ABOUT MARRIOTT BONVOY Marriott Bonvoy(R), Marriott International's portfolio of more than 30 hotel brands and 10,000 global destinations, offers renowned hospitality in the most memorable locations around the world. The award-winning travel program and marketplace gives members access to transformative, eye-opening experiences around the corner and across the globe. To enroll for free or for more information about Marriott Bonvoy, visit marriottbonvoy.com. To download the Marriott app, go here. Travelers can also connect with Marriott Bonvoy on Facebook, X, Instagram, and TikTok. WebWireID361117 This news content was configured by WebWire editorial staff. Linking is permitted. Distribute your news. * Every day, hundreds of individuals and companies choose WebWire to distribute their news. * WebWire places your news within numerous highly trafficked news search engines generating leads and publicity. * Submit Your Release Now!