Food & Beverage Supervisor

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Food & Beverage Supervisor is responsible for overseeing the execution/service of all catered & concession events. The Food & Beverage Supervisor must be personable and able to work in an ever-changing, fast-paced environment. The Food & Beverage Supervisor will be responsible for training and developing all service staff.  

This role pays an hourly rate of $24.00 - $28.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until February 12, 2027.

The Charleston Gaillard Center commissions, produces, and presents ambitious, multidisciplinary cultural programming and provides access to the best local, national, and global artists and companies. Deeply rooted in the community, the Gaillard is committed to elevating local and regional voices and partnering with Charleston institutions to reflect the city’s diversity. Through programming on its public campus and extensive arts education initiatives, it serves as a platform to participate in community building and essential dialogue. The Gaillard Center hosts many local, regional, and national catering events in its unique spaces and ballroom. 

• Responsible for supervising all services and activities involved in the operations of all venues and exhibition & convention spaces.
• Provide staff training for all employees and temporary workers.
• Ensure staff are working safely and are aware of proper safety guidelines.
• Responsible for understanding, complying with, and executing parameters of the Collective Bargaining Agreement.
• Lead and coordinate staff training and safety programs.
• Mentor and coach employees to correct deficiencies; present/discuss discipline and termination procedures in a timely fashion; work with Human Resources as required.
• Plan, coordinate, and review work plans for facility operations.
• Review and understand event documents to forecast staffing and equipment needs for all performance hall & ballroom events.
• Supervise facility arrangements with the Gaillard team.
• Maintains departmental equipment; notify Operations Manager when repairs are needed.
• Provide excellent customer service to internal and external clients to provide a positive employee climate.
• Supervise the serving of meals to guests or guide guests to the buffet line.
• Supervise beverage service to guests, including alcoholic beverages.
• Check the guest's ID to verify the minimum age requirement for the purchase of alcoholic beverages.
• Execute all directives stated in all Banquet Event Orders.
• Complete and update administrative paperwork associated with events, i.e., diagrams, timelines, and side-work assignments.
• Ensure tableware and linens are ordered and replaced as necessary.
• Identify ingredients or explain how various items on the menu are prepared.
• Assists in setting up banquet functions, including linens, dishware, glassware, and silverware.
• Responsible for observing guests to respond to any additional requests and determine before, during, or after the served meal.
• Maintains sanitation, health, and safety standards in work areas.
• Show demonstrated ability to meet the company standard for excellent attendance.
• Ensure that the location equipment is operable and clean prior to the start of the event.
• Observe guests that are visibly intoxicated and take action to cut off alcohol to such individuals.
• Supervise the F&B team with projects including training, inventory, and special events.
• Supervise and lead the Concessions Department in outlets when business demands.
• Enforces all Oak View Group policies and procedures.
• Required to serve as manager on duty for assigned events as scheduled, which includes nights, weekends, and holidays. Point of contact for the client upon arrival through the entire event.
• All other duties as assigned by the F&B Director and General Manager.

• 2-3 years of experience in the hospitality industry. 
• High School Diploma or equivalent is required.
• Ability to supervise the work of others.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, businesslike, and respectful manner, which focuses on generating a positive, enthusiastic, and cooperative work environment.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a valid food handling certificate and alcohol service permit.
• Must have familiarity with OSHA requirements.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory.
• Self-motivated with excellent organizational skills.
• Must be able to work a flexible schedule, including early mornings, evenings, weekends, holidays, and an extended number of consecutive days.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.