Associate Vendor Manager
Confirmed live in the last 24 hours
Ooma

201-500 employees

Cloud-based telephony and home security solutions provider
Company Overview
Ooma, Inc. stands out as a leading provider of advanced communication solutions for both small businesses and consumers, offering a comprehensive suite of cloud-based telephony, home security, and connected services. The company's proprietary high-definition voice quality and mobile device integration, coupled with highly competitive pricing, provide a significant competitive edge. Additionally, Ooma's commitment to creating smarter offices and homes through partnerships with connected device makers, as well as their enticing offers such as free equipment with internet and phone service, further solidifies their industry leadership.
Consumer Software
Hardware

Company Stage

Seed

Total Funding

$84.6M

Founded

2004

Headquarters

Sunnyvale, California

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

3%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Salesforce
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • 3+ years of experience in a call center required
  • Excellent organizational, managerial and project management skills
  • Excellent interpersonal, verbal and written communication skills
  • Ability to simultaneously manage multiple tasks/projects and deadlines
  • Salesforce experience preferred
  • Experience in call center management, call quality or training highly desired
  • Ability to travel to international call center locations, as needed
  • Bachelor’s degree or equivalent work experience
Responsibilities
  • Develops and maintains effective relationships with key personnel at vendor shops
  • Works closely with the Director and leadership team to ensure SLAs, deliverables, compliance requirements and expectations are adhered to
  • Reviews daily performance metrics and ensures Ooma’s reporting aligns accurately
  • Assists in establishing and monitoring Call Center Vendor Scorecards
  • Manage and facilitate daily call calibration sessions
  • Ensure vendor is prepared and ready for any and all new changes to the program
  • Acts as primary point of contact for vendor escalations
  • Generate and encourage innovative solutions to maximize sales effectiveness with call quality compliance and address problems
Desired Qualifications
  • Salesforce experience