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Lululemon

Direct-to-consumer premium activewear and footwear

Key Leader

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeManchester, UK

About the Job

Requirements

  • Must be legally authorized to work in the country where the store is located.
  • Must be at least 18 years old.
  • Must provide proof of the right to work and evidence required by applicable local legislation (EMEA only).
  • Must be able to travel to the assigned store using own transportation methods.
  • Must be willing to work a flexible schedule that includes evenings, weekends, and holidays.
  • Must be willing to work as part of a team and independently.
  • Must be able to move through a store for most of a shift to help guests and complete work.
  • Must be able to move boxes weighing up to 30 lbs (13.6 kg).
  • Must be willing to work in an environment with bright lights and loud music.
  • Work experience is required.
  • Must create or support an inclusive environment that values and celebrates differences.
  • Must behave in an honest, fair, and ethical manner.
  • Must enjoy working and connecting with guests, understanding their needs, and helping them.
  • Must work productively with and support others to achieve goals, seeking partnerships and diverse perspectives.
  • Must be able and willing to lead, influence, and inspire others by motivating, empowering, developing, and directing people as they work.
  • Must be willing to openly and constructively share concerns.
  • Must use logic and reasoning to evaluate alternatives and make effective, timely decisions.

Responsibilities

  • Support team members’ ongoing learning and development by providing direct feedback, coaching, mentoring, and career-path guidance, and addressing performance concerns.
  • Provide team members with recognition, gap assessments, and performance documentation to support and reinforce career and personal growth.
  • Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.
  • Provide salesfloor leadership, including planning salesfloor coverage and making decisions to maintain efficient and effective operations.
  • Support team members in providing a strong guest experience by assessing guest needs, providing technical product education, and supporting in-store transactions and omnichannel programs such as buy online/pickup in store, phone sales, and ship-from-store options.
  • Assess guests’ unique needs and provide customized purchase and return solutions and support.
  • Explain product value and benefits through technical product education.
  • Resolve guest feedback, concerns, and escalations.
  • Move dynamically on the salesfloor to assess and fulfill the needs of the business, team, and guests.
  • Contribute to a respectful and inclusive team environment for team members and guests.
  • Establish supportive and productive relationships with team members.
  • Collaborate with team members to support guest experience and store operations.
  • Review business data and metrics to evaluate progress toward goals and determine whether adjustments are needed.
  • Open and close the store according to opening and closing checklists.
  • Manage product presentation tasks, including returning items to their place, restocking or replenishing the salesfloor from inventory, and destocking or relocating items according to company standards.
  • Assign Educators cleaning tasks as needed during shifts to maintain the store environment.
  • Ensure the team uses in-store technology to support store operations and positive guest experiences.
  • Follow people-safety policies and procedures to maintain a safe work environment.
  • Perform work in accordance with applicable policies, procedures, laws, and regulations.

Desired Qualifications

  • A high school diploma, GED, or equivalent.
  • A bachelor's degree or equivalent.
  • One year of retail or sales leadership experience; supervisory or people-management experience is not necessary.

About the Company

Lululemon

Direct-to-consumer premium activewear and footwear

Lululemon Athletica focuses on premium activewear, loungewear, and footwear for people with active lifestyles. The company sells high-quality, stylish apparel online and through its own stores, using a direct-to-consumer model and a strong community approach through events and an Ambassador program. Its products are designed for activities like yoga, running, training, and everyday wear, emphasizing performance fabrics, comfort, and versatility. Lululemon differentiates itself from competitors with a premium positioning, a loyal customer base, and a robust community and brand-building strategy, rather than relying on third-party retailers. The company’s goal is to be a leading premium brand in the activewear market by delivering high-quality products, fostering customer loyalty, and growing its direct-to-consumer footprint.

Company size
10,001+
Company stage
IPO
Headquarters
Vancouver, Canada
Founded
1998

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