Tawani Enterprises

Private equity, nonprofits, and property ventures

Visitor Operations Manager

Operations & LogisticsConfirmed live in the last 24 hours

Part-timeKenosha, WI, USA$23 - $27 /yrIn-person

About the Job

Requirements

Two or more years of experience in visitor services, retail, ticketing, hospitality, museum operations, or a related setting.
Strong communication and organizational skills, with sound judgment in handling visitor and operational issues.
Experience managing retail operations, including merchandising and inventory.
Experience with e-commerce operations.
Experience with ticketing, customer relationship management, or database systems.
Experience with cash handling, reconciliation, and basic financial controls.
Ability to manage multiple priorities and maintain consistent follow-through.
Ability to work independently and make routine onsite decisions within established policies.
Ability to work weekends, occasional evenings, and extended hours as needed.
Ability to lift up to 30 pounds.
First Aid certification or willingness to obtain it.

Responsibilities

Serve as the onsite manager during assigned public hours.
Supervise the Visitor Services Associate, including scheduling, day-to-day direction, coaching, and performance feedback.
Ensure appropriate front desk coverage and consistent visitor service standards.
Resolve escalated visitor concerns and routine operational issues.
Ensure opening, closing, keyholder, safety, and daily operating procedures are followed.
Provide front desk coverage when operationally necessary while maintaining primary responsibility for management of the front-of-house function.
Manage ticketing operations within Tessitura.
Maintain accurate ticket types, pricing, discounts, admissions setup, and event configuration.
Ensure ticketing information is current for admissions, programs, and special events.
Resolve routine ticketing issues and coordinate with the CRM & Constituent Operations Manager when broader system or data issues arise.
Monitor ticketing activity and provide operational reporting to the Director of Operations.
Follow established CRM standards for system use and data quality.
Lead the onsite retail operation and Shopify storefront, with responsibility for sales growth and performance.
Select and source merchandise that supports visitor demand and institutional goals.
Manage purchasing, vendor relationships, and inventory levels.
Oversee merchandising and product presentation onsite and online.
Recommend pricing and product changes based on sales performance.
Oversee order fulfillment and retail customer service.
Coordinate retail promotions with Marketing.
Maintain appropriate inventory and financial controls.
Manage group visits, tours, and facility rentals from initial inquiry through confirmation and onsite execution.
Coordinate each booking with the staff needed to support it.
Provide clients with clear information about availability, pricing, and requirements.
Serve as the primary operational contact for groups and rental clients.
Maintain accurate booking records and ensure activities follow established PMML policies.
Monitor activity and revenue trends across ticketing, retail, groups, and rentals.
Identify opportunities to improve retail sales, visitor service, group activity, and rental performance.
Maintain accurate operational records and follow established reconciliation procedures.
Coordinate with other departments when visitor operations depend on shared information or support.
Manage visitor and customer inquiries through phone, email, and shared communication channels.
Support special events and other onsite operations as assigned.
Perform other duties as assigned by the Director of Operations.

Desired Qualifications

Experience supervising or directing the work of others.
Shopify experience.
Tessitura experience.
Interest in history, museums, libraries, or cultural institutions.

Position Summary
The Visitor Operations Manager oversees the PMML’s public-facing operations during assigned hours and supervises the Visitor Services Associate. The position also leads ticketing, retail, group bookings, and facility rentals.
Reporting to the Director of Operations, the Manager is responsible for a professional, efficient, and welcoming front-of-house operation. The Manager also leads the PMML’s onsite and online retail business and manages ticketing within Tessitura.
The position works with the CRM & Constituent Operations Manager on broader system administration and data standards.
Essential Qualifications

Two or more years of experience in visitor services, retail, ticketing, hospitality, museum operations, or a related setting
Experience supervising or directing the work of others preferred
Strong communication and organizational skills, with sound judgment in handling visitor and operational issues
Experience managing retail operations, including merchandising and inventory
Experience with e-commerce operations; Shopify experience preferred
Experience with ticketing, CRM, or database systems; Tessitura experience preferred
Experience with cash handling, reconciliation, and basic financial controls
Ability to manage multiple priorities and maintain consistent follow-through
Ability to work independently and make routine onsite decisions within established policies
Ability to work weekends, occasional evenings, and extended hours as needed
Ability to lift up to 30 pounds
First Aid certification or willingness to obtain it
Interest in history, museums, libraries, or cultural institutions preferred

Assigned Responsibilities and Duties

Front-of-House Management

Serve as the onsite manager during assigned public hours.
Supervise the Visitor Services Associate, including scheduling, day-to-day direction, coaching, and performance feedback.
Ensure appropriate front desk coverage and consistent visitor service standards.
Resolve escalated visitor concerns and routine operational issues.
Ensure opening, closing, keyholder, safety, and daily operating procedures are followed.
Provide front desk coverage when operationally necessary while maintaining primary responsibility for management of the front-of-house function.

Ticketing Operations

Manage ticketing operations within Tessitura.
Maintain accurate ticket types, pricing, discounts, admissions setup, and event configuration.
Ensure ticketing information is current for admissions, programs, and special events.
Resolve routine ticketing issues and coordinate with the CRM & Constituent Operations Manager when broader system or data issues arise.
Monitor ticketing activity and provide operational reporting to the Director of Operations.
Follow established CRM standards for system use and data quality.

Retail and E-Commerce

Lead the PMML’s onsite retail operation and Shopify storefront, with responsibility for sales growth and performance.
Select and source merchandise that supports visitor demand and institutional goals.
Manage purchasing, vendor relationships, and inventory levels.
Oversee merchandising and product presentation onsite and online.
Recommend pricing and product changes based on sales performance.
Oversee order fulfillment and retail customer service.
Coordinate retail promotions with Marketing.
Maintain appropriate inventory and financial controls.

Groups and Rentals

Manage group visits, tours, and facility rentals from initial inquiry through confirmation and onsite execution.
Coordinate each booking with the staff needed to support it.
Provide clients with clear information about availability, pricing, and requirements.
Serve as the primary operational contact for groups and rental clients.
Maintain accurate booking records and ensure activities follow established PMML policies.

Revenue and Operational Performance

Monitor activity and revenue trends across ticketing, retail, groups, and rentals.
Identify opportunities to improve retail sales, visitor service, group activity, and rental performance.
Maintain accurate operational records and follow established reconciliation procedures.
Coordinate with other departments when visitor operations depend on shared information or support.

.
Schedule and Availability
This position averages 28 hours per week and is scheduled to provide management coverage during the PMML’s public hours, with additional administrative time for retail, ticketing, bookings, rentals, and other operational responsibilities. Availability for occasional evenings and extended hours in support of events or rentals is expected.

Other Responsibilities

Manage visitor and customer inquiries through phone, email, and shared communication channels.
Support special events and other onsite operations as assigned.
Perform other duties as assigned by the Director of Operations.

#ZR

About the Company

Tawani Enterprises

Private equity, nonprofits, and property ventures

TAWANI Enterprises is an umbrella organization that manages a private equity portfolio of startup and established companies across various industries, plus not-for-profit activities through foundations and military history/education groups. It provides back-office services to its own member companies (including property management, development, publishing, foundations, and a gold coin market maker). Its real estate arm oversees lodging and event spaces such as Lang House Chicago, The Emil Bach House, and Lincoln Way. Investments, both for profit and not-for-profit, are aimed at creating opportunities for growth, expanding knowledge, and producing outcomes that benefit citizens in the future. The company differentiates itself through its combination of-profit and not-for-profit activities, a mission-driven approach, and a network of integrated organizations that support each other. Its goal is to generate shared value and knowledge while enabling growth for members and communities.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Chicago, IL
Founded: 1994

Recently Posted Jobs

Explore more opportunities at Tawani Enterprises

See more jobs