IFX Payments

Cross-border payments platform with FX

Head of Desk - Corporate FX & Payments

Account ExecutivePosted on Nov 12

Full-timeLondon, UKNo salary listedHybrid

About the Job

Requirements

Experience leading and developing high-performance teams in the foreign exchange or financial services industry.
Ability to create context and clarity for team members and handle difficult conversations.
Ability to create a results-oriented environment where success is celebrated and rewarded appropriately.
Strong understanding of the FX market, including products, services, and the regulatory environment in the UK and Canada.
Strong communication, negotiation, and interpersonal skills.
Strong analytical skills and ability to interpret sales data and market trends.
Proficiency in CRM systems and other sales management tools.
Bachelor's degree in Business, Finance, or a related field.
Excellent verbal and written communication skills.

Responsibilities

Set measurable team targets and KPIs, and provide the tools, training, process documentation, and structure needed for team performance.
Communicate responsibilities, KPIs, and priorities to team members, and provide performance feedback through regular one-to-one conversations and monthly reviews.
Distribute workload, hire team members, and resolve or escalate issues.
Recognize and reward high performance, promote a safe work environment, and support team members' personal development and career growth.
Develop and implement sales strategies for the UK SME market.
Analyze market trends, competitor activity, and customer needs to adjust sales strategies.
Forecast sales revenue and manage the sales pipeline to achieve sales targets.
Oversee the acquisition of new SME clients by identifying opportunities and developing tailored propositions.
Guide the team in consultative selling and explaining the benefits of FX and payment solutions to SMEs.
Ensure the team uses CRM systems to manage leads, opportunities, and client interactions.
Report sales performance to senior management, including insights and recommendations for improvement.
Collaborate with marketing, product development, and customer support to align sales with company objectives.
Keep the team informed about company updates, product developments, and market changes relevant to sales activities.
Ensure sales activities comply with applicable financial-services regulations and company policies.
Maintain knowledge of FX and payments products, including their features, benefits, and differentiators.
Ensure the sales team understands the products and services and can address customer inquiries.
Help the team identify and pursue strategic partnerships to expand the company's reach in the SME sector.
Help the team explore UK market expansion and new customer segments using the company's FX and payment solutions.
Manage the sales budget, allocate resources to promising opportunities, and ensure return on investment.
Monitor and control sales-related expenses while maintaining profitability and pursuing growth targets.
Gather feedback from the sales team and clients to identify improvements to products, services, and sales processes.
Encourage the team to propose and implement innovative sales approaches.

Desired Qualifications

A relevant postgraduate qualification.

Overview of the role
We are seeking a dynamic and results-driven Head of Desk (Sales) to lead and manage a team of Business Development Executives focused on selling payments, FX and cross-border services to corporates and financial institutions. The ideal candidate will have a proven track record in sales management, a deep understanding of the FX and payments market, and the ability to drive team performance to achieve ambitious sales objectives.

Management

Set the context for your team members to perform by setting targets and KPIs that are effectively measurable and ensure the necessary support framework to perform is in place (tools, training, process documentation, structure etc).
Create clarity by regularly feeding forward the expectations to your team members (responsibilities, KPIs, priorities etc) and feeding back on their performance through regular conversations (1:1, monthly reviews, etc).
Drive results by distributing workload, hiring team members, resolving/escalating issues.
Generate energy and engagement, reward high performance and promote a safe work environment for people to thrive.
Actively support and encourage your team members' personal development and career growth to make it count.

Sales Strategy and Planning

Strategy Development: Develop and implement sales strategies tailored to the SME market, considering the unique needs of these businesses in the UK.
Market Analysis: Conduct regular analysis of market trends, competitor activities, and customer needs to adjust strategies accordingly.
Sales Forecasting: Accurately forecast sales revenue and manage the sales pipeline to ensure consistent achievement of targets.

Customer Relationship Management / Sales Execution

Client Acquisition: Oversee efforts to acquire new SME clients by identifying opportunities and developing tailored propositions.
Solution Selling: Guide the team in adopting a consultative sales approach, helping SMEs understand the benefits of the FX and payments solutions offered.

Sales Operations

CRM Management: Ensure that the team effectively uses CRM systems to manage leads, opportunities, and client interactions.
Reporting: Regularly report sales performance to senior management, providing insights and recommendations for continuous improvement.

Collaboration and Communication

Cross-functional Collaboration: Work closely with other departments, such as marketing, product development, and customer support, to align sales efforts with overall company objectives.
Communication: Keep the team informed of company updates, product developments, and market changes that could impact sales activities

Compliance and Risk Management

Regulatory Compliance: Ensure that all sales activities comply with relevant regulations and company policies, particularly in the financial services sector.

Product Knowledge

Expertise: Maintain a deep understanding of the FX and payments products offered, including features, benefits, and differentiators.
Training: Ensure the sales team is well-versed in the products and services they are selling, able to address customer inquiries effectively.

Business Development

Partnerships: Help the team identify and pursue strategic partnerships that could expand the company’s reach within the SME sector.
New Markets: Assist the team to explore opportunities for market expansion within the UK, leveraging the company’s FX and payment solutions to tap into new customer segments.

Budget Management

Sales Budgeting: Manage the sales budget effectively, allocating resources to the most promising opportunities and ensuring a good return on investment.
Cost Control: Monitor and control sales-related expenses to maintain profitability while achieving growth targets.

Innovation and Continuous Improvement

Feedback Loop: Gather feedback from the sales team and clients to identify areas for improvement in products, services, and sales processes
Innovation: Encourage the team to propose and implement innovative approaches to selling, keeping the company competitive in a rapidly changing market.

Experience in leading and developing high performance teams with the ability to inspire, motivate, and energise teams to achieve high performance within the foreign exchange (FX) or financial services industry
Ability to create context and clarity for team members and handle difficult conversations
Ability to create a results-orientated environment where success is celebrated and rewarded appropriately
Strong understanding of the FX market, including products, services, and regulatory environment in the UK and Canada
Excellent communication, negotiation, and interpersonal skills Strong analytical skills with the ability to interpret sales data and market trend
A true team player with a winning mentality and strong work ethic committed to continuous improvement and high performance
Adaptable, tenacious and flexible who is able to perform under pressure
Proficient in CRM systems and other sales management tools
Bachelor's degree in Business, Finance, or a related field; a relevant postgraduate qualification is a plus
Excellent verbal and written communication skills

About the Company

IFX Payments

Cross-border payments platform with FX

IFX Payments is a London-based fintech that streamlines international money movement for businesses by combining foreign exchange expertise with a digital payments platform. Its core service, ibanq, enables sending and receiving funds in over 40 currencies from a single interface, while an API gateway lets clients integrate straight-through processing, real-time reporting, and automated treasury workflows. The company targets corporates, financial intermediaries, and institutions seeking alternatives to traditional banking through scalable, cloud-based payments and FX solutions. Its goal is to reduce currency risk and simplify cross-border transactions, embedding itself as a global payments and treasury platform for businesses of all sizes.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: London, United Kingdom
Founded: 2005

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