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Quest Diagnostics

Operates nationwide clinical laboratory testing

Lab Support Technician

Diagnostics & Laboratory ProfessionalsConfirmed live in the last 24 hours
Full-timeWestfield, IN, USA

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • One year of experience in a hospital or laboratory setting is preferred.
  • Routinely lift 25 pounds and sit or stand for long periods.
  • Comply with OSHA, health and safety requirements and MACL policies and procedures, including human resources and corporate compliance and integrity requirements.
  • Complete training checklists and competency evaluations before beginning job duties or new duties, and demonstrate competency on all checklist tasks within six months.
  • Maintain ethical standards, including confidentiality and professionalism.
  • Participate in continuing education to maintain and improve skills and knowledge.
  • Demonstrate working knowledge of all computer systems within the department.
  • Perform technical work under the direct supervision of a qualified individual.

Responsibilities

  • Perform order entry, processing, testing, including point-of-care patient testing, and reporting of waived and moderately complex kit test results as permitted by organizational and Clinical Laboratory Improvement Amendments guidelines.
  • Adhere to specimen collection and processing requirements to prevent loss or compromise; use tools and computer functions to ensure specimen requirements and identify interferences; label, process, prepare, store, and evaluate specimens for testing integrity; document processing, tracking, and problem-solving; prioritize workload; and use manual backup systems as appropriate.
  • Perform assigned technical duties accurately, including general cleaning, daily maintenance, supplies and inventory management in technical areas.
  • Perform clerical functions including reports, pending logs, charging, credit reports, patient charts, faxing, filing, and registration.
  • Perform and document non-testing preventative maintenance and quality control results as trained, assigned, and competency documented; ensure assigned daily and periodic maintenance and non-testing quality control are completed.
  • Perform additional assigned technical tasks, including processing send-out tests, frozen section room duties, and supply and reagent management.
  • Resolve assigned department issues involving specimen processing, maintenance, quality control, and patient testing, referring issues to the supervisor when appropriate.
  • Load instrumentation and operate it as trained, assigned, and competency documented, including maintenance, quality control, and patient testing.
  • Cross-train in other technical areas or departments and maintain competency in assigned tasks.
  • Assist with inventory management and perform quality control of bedside devices for new lots or shipments.
  • Perform waived and moderately complex testing as trained, assigned, and competency documented; document quality control and patient results; and perform biannual correlation or linearity testing for bedside devices.
  • Prepare and stain hematology and gram stain slides as trained, assigned, and competency documented.
  • Issue blood components for transfusion as trained, assigned, and competency documented.
  • Assist with training new associates as assigned.
  • Provide internal and external customer assistance with a positive, service-oriented approach, including proper telephone etiquette.
  • Organize, plan, and perform multiple tasks to accomplish corporate objectives; cooperate in completing additional assigned duties; maintain equipment and supplies for efficiency and cost control; and maintain good attendance and punctuality.
  • Perform other duties as assigned, trained, and competency documented.

About the Company

Quest Diagnostics

Operates nationwide clinical laboratory testing

Quest Diagnostics provides clinical laboratory testing and diagnostic services. It processes patient samples across a network of laboratories to run a broad menu of 3,000+ tests, including cancer diagnostics and anatomical pathology, and delivers interpretive reports through its medical staff. Tests are performed at its patient service centers, esoteric and rapid-response labs, and outpatient facilities, with results shared with clinicians via connected data systems. What sets Quest Diagnostics apart is its scale and scope: the world’s largest clinical lab network, the broadest test menu, a large team of MDs and PhDs for interpretation, and leadership in cancer diagnostics and pre-employment drug testing, plus extensive clinical trials testing. Its goal is to empower healthcare providers and patients with actionable diagnostic insights to identify, treat, and manage disease, inspire healthy behaviors, and improve health outcomes.

Company size
10,001+
Company stage
IPO
Headquarters
Secaucus, NJ
Founded
1967

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