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Custom Patch Hats

Customized patch hats and branded apparel

Embroidery Operator

Full-TimeUpdated on 10/16/2026
No salary listed
Entry
Raleigh, NC, USA
In Person
Manufacturing & Production OperationsMachine & Process Operation

About the job

Requirements
  • Ability to perform fast, repetitive movements with hands and arms.
  • Ability to work safely with sharp tools, industrial machinery, and equipment that may emit steam.
  • Ability to maintain close-range visual focus for precision work.
  • Ability to tolerate a medium-noise environment and use required safety equipment.
  • Ability to frequently lift, carry, push, and/or pull up to 50 pounds.
  • Ability to regularly squat, kneel, bend, stoop, crawl, twist or turn, grasp, and reach overhead and outward.
  • Ability to sit, stand, and walk for up to 8 hours per day.
Responsibilities
  • Operate Tajima embroidery machines to complete embroidery projects on a variety of materials, primarily hats.
  • Perform routine machine maintenance and ensure proper use of embroidery tools and supplies.
  • Conduct quality checks to ensure products meet company standards.
  • Maintain an organized and clean work area to support efficiency and safety.
  • Collaborate with team members to meet daily production goals.

About the company

What Custom Patch Hats does: it creates customized headwear and apparel by applying leather, woven, embroidered, PVC, and sublimated patches to hundreds of hat styles and other clothing. How the product works: customers work with a dedicated design salesperson to move from a digital mockup to final stitching, with production and shipping completed at the Raleigh headquarters; patches are sourced globally to ensure quality, and the finished products are durable branded items. How it differs from competitors: it offers a wide range of patch types, a hands-on design process, direct-to-consumer and B2B service, and in-house stitching and fulfillment with a focus on customer care and large-scale production. What the company aims to achieve: to help brands and individuals express their identity through durable, customized patches and apparel while growing its client base across more countries and industries.

Company Size

11-50

Company Stage

N/A

Total Funding

N/A

Headquarters

Raleigh, North Carolina

Founded

2019

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Simplify's Take

What believers are saying

  • NC Chamber said in August 2026 the company exceeded 4 million hats and 30,000 customers.
  • TriMark reported 2026 revenue growth and stronger engagement after refreshed content and bidding.
  • Trustpilot showed 29 reviews in August 2026, supporting strong customer sentiment and repeatability.

What critics are saying

  • TriMark’s 2026 campaign relied on Google and Microsoft search, exposing fragile paid-acquisition economics.
  • Custom Patch Hats competes against commodity patch shops like Patches Maker UK and fast-copy rivals.
  • If search rankings or ad costs worsen in 2026-2027, lead flow drops before orders convert.

What makes Custom Patch Hats unique

  • Raleigh-based in-house stitching and shipping preserve craftsmanship and speed, unlike drop-ship merch competitors.
  • Dedicated design salespeople create proofs and approvals, turning custom orders into guided enterprise workflows.
  • The company’s 2026 trend report tracks leather and PVC patch demand, showing category leadership.

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Benefits

Company News

Custom Patch Hats, LLC
Sep 21st, 2026
The News & Observer names Custom Patch Hats a winner of the Raleigh-Durham Top Workplaces 2026 award.

The News & Observer names Custom Patch Hats a winner of the Raleigh-Durham Top Workplaces 2026 award. Raleigh-based custom headwear and apparel company also secures national honors for Purpose & Values and Manufacturing Excellence. RALEIGH, N.C. - September 20, 2026 - Custom Patch Hats (CPH) has been awarded a Top Workplaces 2026 honor by The News & Observer. The award is based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage LLC. The confidential survey measures key aspects of the employee experience, including feeling respected, supported, enabled to grow, and empowered to execute. Custom Patch Hats is one of three organizations with 1-149 employees in the Raleigh-Durham area recognized with this year's award. Custom Patch Hats pairs real human design experts with high-quality custom hats and branded apparel to take the guesswork out of custom ordering. The Top Workplaces recognition highlights CPH's commitment to building an internal culture rooted in the same accountability and care it delivers to clients. In addition to the regional honor, CPH received two national 2026 Top Workplaces awards: a Culture Excellence Award for Purpose & Values and an Industry Award in Manufacturing. Founded in 2018 by Brian Cox and Scott Alexander, the Raleigh-based company has prioritized a people-first workplace since day one. "When we started CPH, we wanted to build a place where people felt backed up, respected, and genuinely excited to walk through the door," said Scott Alexander, Co-Founder of Custom Patch Hats. "Every day, our team comes in ready to help people create gear that brings their crews together. Honestly, they're the ones making it happen. This award is entirely theirs, and Brian and I couldn't ask for a better team right here in Raleigh." "Earning a Top Workplaces award is a badge of honor for companies, especially because it comes authentically from their employees," said Eric Rubino, Energage CEO. "That's something to be proud of. In today's market, leaders must ensure they're allowing employees to have a voice and be heard. That's paramount. Top Workplaces do this, and it pays dividends." Company Contact Amy Hoppe Brand and Product Development Manager [email protected] 919-424-7723 ex. 530 About Custom Patch Hats Headquartered in Raleigh, N.C., Custom Patch Hats (CPH) pairs real human design experts with high-quality custom headwear and apparel. Built on a commitment to hands-on craftsmanship and total accountability, CPH helps organizations build custom gear that brings crews together. Demonstrating rapid expansion alongside its workplace culture, CPH ranked No. 140 on the Inc. 5000 list of fastest-growing private companies in America. To learn more, visit www.custompatchhats.com. About Energage Making the world a better place to work together.(TM) Energage is a purpose-driven company that helps organizations turn employee feedback into useful business intelligence and credible employer recognition through Top Workplaces. Built on 20 years of culture research and the results from 30 million employees surveyed across more than 80,000 organizations, Energage delivers the most accurate competitive benchmark available. With access to a unique combination of patented analytic tools and expert guidance, Energage customers lead the competition with an engaged workforce and an opportunity to gain recognition for their people-first approach to culture. For more information or to nominate your organization, visit energage.com or topworkplaces.com. Want to build something great with Custom Patch Hats, LLC? See why Custom Patch Hats, LLC were named a Top Workplace. Join a human-first team that takes pride in hands-on craftsmanship and growing together.

TriMark Digital
Mar 26th, 2026
Behind the campaign: helping Custom Patch Hats stand out in a crowded space.

Behind the campaign: helping Custom Patch Hats stand out in a crowded space. When Custom Patch Hats (CPH) partnered with TriMark Digital, they had two needs: stronger organic content and more qualified leads from paid media. TriMark's job was to make it happen in the ultra-competitive fashion marketing space. TriMark Digital put on its thinking caps and crafted a campaign focused on driving active engagement through visually appealing, highly strategic media. Here's how TriMark Digital did it. A brief intro to Custom Patch Hats. Custom Patch Hats is a branded headwear and apparel manufacturer in Raleigh, North Carolina. Known primarily for its hand-stitched leather, PVC and fabric patch hats, CPH also offers customizable workwear, athletic wear, winter wear and other apparel. CPH primarily serves businesses wanting custom-branded apparel for employees or customers. However, the brand specifically does not want to position itself as an impersonal, glue-it-and-send-it branded apparel manufacturer. CPH focuses on craftsmanship, precision and detail in every product. The idea is to create branded items that people actually want to wear, so customers remember CPH as a supplier they can trust. Setting the growth strategy. CPH wanted to drive sales growth and recognized its emphasis on a quality product as a core performance driver. However, the fashion industry is packed with brands that position quality as a core value, creating competitive paid media and social marketing spaces. If the brand couldn't stand out uniquely, it wouldn't compete. With this in mind, TriMark mapped a marketing approach centered on two big ideas: Relatability. Content and messaging had to convey a human connection. It needed to illustrate that CPH's products are more than standard-issue company-branded apparel. Rather, it's clothing people are proud to wear in their real lives. Adaptable visibility. In a complex paid media landscape, all campaigns required flexibility. TriMark Digital had to implement ongoing analysis and be open to periodic restructuring to ensure optimal performance. Bringing the brand closer to the wearer. Although CPH is mainly a B2B brand, TriMark Digital realized the best approach for its content was to curate a B2C image. Businesses primarily buy CPH-branded materials, but its customers or employees wear the items. Their satisfaction is what matters most. By creating human-focused content, TriMark Digital could convey that these were quality items for daily use. To capture that message, TriMark Digital: * Focused on lifestyle imagery and simple storytelling, showcasing how CPH products fit everyday moments. * Highlighted CPH's product creation process, emphasizing the craftsmanship in every piece. This approach strengthened a more human brand image and made the content more shareable among a broader audience. Fine-Tuning paid media. Its content creation strategy was backed by a flexible paid media strategy. TriMark Digital initially focused on Google and Microsoft search campaigns, and its Q1 results showed considerable performance improvement with the new content: * 95,000 - impressions, a 62% increase * 5,500 - profile visits, an 11% increase * 2,100 - content interactions, a 107% increase TriMark Digital knew this couldn't be a set-it-and-forget-it campaign, given the high variability in the fashion and apparel marketing space. TriMark Digital had to learn, evolve, adjust and follow the data. While TriMark Digital met its lead generation goals in the first quarter, TriMark Digital also recognized that overspending in less productive channels can challenge profitability. Therefore, TriMark Digital had to recalibrate, expanding in some areas while pulling back in others. In Q2, TriMark Digital refined its bidding strategies, adjusted its targets and spends, and remained flexible to adapt to evolving search trends. TriMark Digital adapted its content and copy production to align with the latest keywords, conversion data and performance metrics. This maintained a tight, responsive campaign. The results: increased visibility and revenue. Its CPH campaign focused on curating relatable content while maintaining visibility in the right channels at the right times. TriMark Digital made it easier for the right people to see and connect with the brand. The outcome was a 15% increase in annual revenue, driven by: * 1.6 M - impressions * 381,000 - reel plays * 2,000 - new followers * 11,000 - content interactions * 27,000 - profile visits * 4,000 - external link attempts These results exceeded CPH's initial aims, providing the stability any successful brand needs. Engagement drives revenue growth. Investing in quality content and showcasing it effectively can drive measurable growth. If your team wants to align creative and performance for optimal results, TriMark can help. Talk to TriMark Digital about how integrated strategies can support your business goals. CONTACT US Work with TriMark. TriMark Digital don't do one-size-fits-all. TriMark Digital build custom strategies that solve real business problems and drive results you can measure. Let's talk about how TriMark Digital can grow your brand - starting today. Keep reading discover what drives results. Published: Mar 5, 2026 Where has discovery gone? Find out how you can capitalize on modern search to drive positive business outcomes. Published: Feb 25, 2026 Where has discovery gone? Find out how you can capitalize on modern search to drive positive business outcomes.