Specialist 1 - End-User Support

Summary:

The Specialist I, End-User Support delivers routine, clearly defined tasks that support the configuration, deployment, and maintenance of endpoint devices and local site technology. Impact is localized to immediate hardware/software outputs and is measured through accuracy, timeliness, and adherence to provisioning instructions. Works within established deployment procedures and receives regular direction from senior IT team members to ensure employees receive a reliable digital workplace experience. Builds foundational technical capability by applying standard practices to resolve routine local IT issues.

Responsibilities:

• Delivers routine, clearly defined tasks related to imaging, deploying, and supporting endpoint devices (laptops, mobile devices, peripherals) for a single site or team priority.
• Follows documented troubleshooting steps and standard practices to resolve routine local site technology issues (e.g., meeting room tech, local printing).
• Works within established IT asset management procedures, receiving regular direction and review from more senior team members on hardware deployments.
• Decisions regarding device configuration are narrow to moderate in scope, typically guided by prior examples and periodically reviewed; requires close supervision for ambiguous technical work.
• Communicates primarily within the immediate End-User Support team, sharing progress on hardware rollouts, questions, and basic observations.
• Escalates unclear deployment requirements or hardware risks early, seeking confirmation before proceeding in ambiguous situations.
• Identifies straightforward improvements within local site tasks (e.g., desk setup efficiency) and escalates issues that fall outside standard provisioning procedures.
• Support team scheduled phone queue coverage required

Qualifications:

• Bachelor's degree in information technology, computer science, or a related field required, or equivalent experience required.
• Less than 2 years of experience in technical support, desktop support, IT asset coordination, or a related field required.
• Certifications such as CompTIA A+, CompTIA IT Fundamentals (ITF+), or equivalent certification preferred
• Knowledge & prior working experience with Microsoft and Mac OS - highly desired
• Proficient with Microsoft Office Suite
• Knowledge & prior working experience with ServiceNow ticketing system - desired
• Ability to work on-site and travel as needed (10%-15%) to other local Distribution Centers for End-User Support projects
• Ranges from beginning to moderate expertise in the primary domain of endpoint hardware lifecycle and basic operating system deployment.
• May demonstrate early/starting expertise in an adjacent/new technical domain (e.g., mobile device management) depending on role and experience.
• Ability to participate in team on-call support rotation (2 weeks/year)
• Impact is localized to immediate outputs and is measured through accuracy, timeliness, and adherence to instructions.
• Ability to physically handle and set up IT equipment at local sites as needed.
• Strong communication & customer service skills

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time$52,000 - 81,620

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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Affiliated Companies:

Affiliated Companies: AmerisourceBergen Drug Corporation