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Full-Time

Enterprise Service Desk Analyst

Esd

Confirmed live in the last 24 hours

Interactive Brokers

Interactive Brokers

1,001-5,000 employees

Online trading platform with low commissions

Fintech
Financial Services

Entry

Greenwich, CT, USA

Hybrid role requiring three days in the office and two days remote.

Category
IT Support
IT & Security
Required Skills
Communications
Linux/Unix
Requirements
  • Willingness to work shifts and weekends
  • Technology enthusiast
  • Good communication and problem-solving skills
  • A keen desire to explore and learn new concepts, systems and technologies.
Responsibilities
  • First line of contact for all employee IT service requests and issues, including:
  • Linux, Mac, and Windows desktop hardware and software.
  • VPN/Remote Access.
  • Third-party and in-house software.
  • Capture, validate, log, categorize, and prioritize service requests and issues.
  • Perform initial triage and provide solutions within the agreed SLA.
  • Escalate complex issues promptly to the next level of support.
  • Effectively communicate status updates and monitor issues to closure.
  • Contribute to knowledge base articles to share knowledge.
  • Develop and improve problem-solving troubleshooting workflows for issues and incidents.

Interactive Brokers provides an online trading platform that allows individual traders, investors, and financial advisors to access a variety of financial instruments, including stocks, options, futures, currencies, bonds, and funds. The platform operates globally, giving users direct access to over 135 markets in 33 countries. It stands out from competitors by offering low commissions and financing rates, ensuring that trading remains affordable. Additionally, Interactive Brokers emphasizes best execution, aiming to secure the best prices for trades. Unique features include the ability to purchase fractional shares, making high-value stocks accessible to more investors, and the IMPACT app, which helps users align their investments with personal values like sustainability. The goal of Interactive Brokers is to provide a comprehensive and cost-effective trading experience for clients worldwide.

Company Stage

IPO

Total Funding

N/A

Headquarters

Greenwich, Connecticut

Founded

1977

Growth & Insights
Headcount

6 month growth

1%

1 year growth

1%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • The addition of European stock options and index futures through Cboe Europe Derivatives expands trading opportunities for clients.
  • Significant stakes from major financial institutions like HSBC Holdings PLC indicate strong market confidence in Interactive Brokers.
  • The platform's advanced technology and direct market access ensure best execution, enhancing the trading experience for users.

What critics are saying

  • The recent data breach affecting 600 clients could undermine trust and lead to regulatory scrutiny.
  • The highly competitive landscape of online trading platforms requires continuous innovation to maintain market share.

What makes Interactive Brokers unique

  • Interactive Brokers offers one of the lowest commission rates in the industry, making it highly attractive for cost-conscious traders.
  • Their global reach, with access to over 135 markets in 33 countries, provides unparalleled opportunities for portfolio diversification.
  • Innovative features like fractional shares and the IMPACT app, which aligns investments with personal values, set them apart from traditional brokers.

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Benefits

Competitive Pay with discretionary bonus packages which include company stock grants

Comprehensive Health Plans that include extensive Vision, Dental and Prescription coverage

Daily Lunch Allowance

401K Retirement Savings Plan (generous company match)

Wellness Incentives

Flexible Spending Accounts

Paid Personal Time and Sick Leave