H

Hyundai Motor Company

Global automaker producing sedans, SUVs, EVs

Manager – Genesis Retail Sales Experience

Business OperationsUpdated on Nov 14
Full-timeFountain Valley, CA, USA

About the Job

Requirements

  • A high school diploma is required.
  • A bachelor's degree is preferred, and a master's degree is a plus.
  • Six or more years of automotive original equipment manufacturer experience, including retail sales experience, are required.
  • Three or more years of dealer contact experience are preferred.
  • A regional background and regional assignments are preferred.
  • One to three years of supervisory experience are desired.
  • Project management experience is desirable.
  • Budget management experience is desirable.
  • Advanced knowledge of Microsoft Office, including Excel, Word, PowerPoint, and Outlook, is required.
  • Strong interpersonal and written and verbal communication skills are required.
  • Analytical, critical-thinking, and organizational skills are required.
  • Ability to work independently in the field while coordinating with headquarters staff is required.
  • Ability to multitask, set priorities, and schedule work activities with minimal supervision is required.
  • Ability to resolve problems, think analytically and critically, and communicate professionally in high-pressure, time-sensitive customer environments is required.
  • A self-starting and collaborative approach is required.

Responsibilities

  • Create and implement retailer sales processes, customer journey strategies, and programs; lead development and deployment of retail sales programs and process-improvement initiatives.
  • Provide insights and recommendations to improve customer satisfaction during the vehicle-purchase experience.
  • Partner with internal departments and external suppliers to create and execute programs.
  • Maintain the department budget and manage supplier billings and agreements.
  • Support service and regional sales teams as a secondary responsibility.
  • Lead creation and implementation of the sales process and customer journey from vehicle purchase through delivery and repurchase.
  • Manage retailer consulting, retailer evaluation, mystery shopping, sales delivery, connected services, and retail electric-vehicle programs and processes.
  • Support integration of Marketing's digital retail solution and Genesis Concierge retailer lead-delivery program into the sales process.
  • Analyze data and programs for initiatives related to customer experience.
  • Assist with competitive analysis and industry-trend analysis related to improving customer experience.
  • Assist with system implementation, database management and maintenance, and coordination with Information Technology.
  • Develop and publish program documentation, including frequently asked questions, guidelines, and announcement letters.
  • Develop and publish weekly and monthly program performance reports and analyses.
  • Work with the Training and Education Department to develop retailer training materials as needed.
  • Work with the Customer Feedback team to develop customer education materials as needed.
  • Manage business partners, act as the main point of contact, and communicate and escalate issues to the Senior Group Manager, Customer Experience, as required.
  • Recommend and oversee program changes and enhancements.
  • Document and maintain department procedures and policies for the programs and processes.
  • Address questions and inquiries about the programs and processes from national and area staff, retailers, and guests.
  • Develop business requirements and test scripts, and perform user acceptance testing as required.
  • Maintain supplier agreements, change orders, purchase requests, purchase orders, and invoices; facilitate processing and approvals with internal departments.
  • Maintain budgets, including annual development, monthly accruals, ongoing monitoring, and reconciliation, for the department and individual programs.
  • Perform other duties and assignments as determined by management.
  • Communicate and resolve issues with management and business partners.
  • Make appropriate decisions in the absence of the Senior Group Manager.
  • Manage business-partner activities and performance, as well as timelines.
  • Travel for business as needed.

About the Company

Hyundai Motor Company

Global automaker producing sedans, SUVs, EVs

Hyundai Motor Company is a global car maker that designs, manufactures, and sells a wide range of vehicles, including sedans, SUVs, and a growing number of electric vehicles. Its manufacturing is done in-house across a network of plants around the world, which helps manage production and the supply chain across markets such as North America, India, and Europe. The company plans to expand its EV lineup, aiming to launch 21 new electric models by 2030 to cover affordable to high-performance segments. Hyundai differentiates itself through its integrated global manufacturing approach, control over its supply chain, and a deliberate shift toward electrification under the “Hyundai Way,” backed by a strong U.S. presence since 1986. Its goal is to grow vehicle sales with a balanced mix of traditional and electric vehicles while becoming a leading supplier of EVs across multiple market segments.

Company size
10,001+
Company stage
IPO
Headquarters
Seoul, South Korea
Founded
1967

Recently Posted Jobs

Explore more opportunities at Hyundai Motor Company

See more jobs