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Advocate Health Care

Nonprofit health system delivering comprehensive care

Mail Order Pharmacy Technician

PharmacyConfirmed live in the last 24 hours
Full-timeMenomonee Falls, WI, USA

About the Job

Requirements

  • A minimum of 2 years of relevant experience is required by the posting’s initial qualifications.
  • A high school diploma or GED equivalent is required.
  • Registration or licensure with the state board of pharmacy is required according to the state of employment.
  • Pharmacy Technician Certification Board certification or National Healthcareer Association ExCPT certification must be obtained within 18 months of the start date, or sooner if required by state law.
  • Strong computer skills and accurate typing abilities are required.
  • The candidate must be able to work independently and remain self-motivated in a remote environment.
  • The candidate must be able to remain productive when not actively handling phone calls.
  • The candidate must be able to demonstrate knowledge and skills necessary to provide age-appropriate care to patients.
  • Excellent verbal and written communication skills are required.
  • The candidate must be able to work effectively with multiple departments and matrix organizational structures.
  • The candidate must be able to influence and develop others toward common goals and outcomes.
  • Strong organizational skills and the ability to work effectively with moderate guidance or direction are required.
  • Effective critical thinking, creativity, problem-solving, and decision-making skills are required.
  • Expert knowledge of metrics used to measure revenue cycle quality and processes is required.
  • The candidate must be able to lead a diverse group of teams.
  • The candidate must be able to sit, stand, walk, lift, bend, kneel, climb, twist, crawl, and reach above the shoulders.
  • The role requires considerable walking, standing, pushing a mobile cart of approximately 50 pounds, and lifting 35 pounds of material.
  • Functional vision, touch, and hearing are required, as is the ability to speak and be understood by others.
  • The candidate may be exposed to chemicals, hazardous waste, blood, body fluids, and communicable disease and must use appropriate personal protective equipment to minimize exposure.
  • The role requires frequent fine motor movement of the hands and wrists for writing, typing, computer data entry, and medication preparation, including use of syringes.
  • The candidate must take precautions to avoid inadvertent needle sticks, minor cuts, or bruises, and must work in conditions that may include hard surfaces, stairs, and changes in temperature and humidity.
  • The candidate must operate all equipment necessary to perform the job.
  • The candidate must be flexible to travel between pharmacy locations.
  • The role includes hybrid work with on-site attendance required every other week.

Responsibilities

  • Process queues, perform data entry, and provide insurance billing support.
  • Troubleshoot insurance-related issues, including Medicare and Medicaid claims.
  • Assist the licensed pharmacist with technical duties related to preparing and distributing medications.
  • Select, prepare, and label medications accurately for patients, including hazardous drugs and controlled substances.
  • Assist with medication distribution tasks.
  • Screen phone calls and route them as needed using proper telephone and voicemail etiquette.
  • Assist with daily pharmacy procurement, inventory control, and outdate checking.
  • Complete documentation required for removing, stocking, and wasting controlled substances, where applicable.
  • Perform nonsterile compounding according to proper United States Pharmacopeia standards, where applicable.
  • Perform sterile intravenous admixture using proper aseptic technique, as defined at the entity level and where applicable.
  • Inspect assigned medication storage areas for adherence to storage policies.
  • Complete and document medication admission histories, as applicable at the facility level.
  • Seek additional duties when required work is complete and accept other duties as assigned.
  • Participate in quality improvement initiatives to assure the excellence of departmental services, as applicable.
  • Assist in training pharmacy technicians and extenders on pharmacy operations policies, procedures, and workflows, as applicable at the entity level.
  • Abide by organization policies and procedures and comply with legal, regulatory, and accreditation standards.
  • Support area leaders with goals and work assignments.
  • Obtain and record initial patient demographic and other required information; enter required information into the pharmacy system for record keeping, insurance verification, and label generation; and perform cashiering.
  • Develop competence in third-party billing functions.
  • Obtain immunization certification and administer immunizations under the supervision of a registered pharmacist, where applicable.
  • Operate an Advocate Health-owned motor vehicle to deliver medications and other essential medical supplies as required by the department.

Desired Qualifications

  • EPIC experience is highly preferred.

About the Company

Advocate Health Care

Nonprofit health system delivering comprehensive care

Advocate Health Care is a faith-based nonprofit health system serving Illinois and Wisconsin with a network of hospitals, clinics, and providers. It delivers a broad range of medical services using current techniques and ongoing research, coordinated through clinical integration. The organization offers financial advocacy and assistance to help uninsured or underinsured patients manage hospital bills. Its goal is to improve patient care and expand access by combining high-quality medical services, financial support, and a commitment to clinical excellence.

Company size
10,001+
Company stage
Late Stage VC
Total funding
$18M
Headquarters
Oak Brook, IL
Founded
1976

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