About the Role:  

We are seeking an experienced and motivated Channel Partner Marketing Manager to support our focus partners in the North American territory, including Canada. In this role, you will be a key contributor to the success of our channel partner program, driving marketing initiatives that align with sales objectives, and building a scalable model for our expanding partner ecosystem. You will collaborate cross-functionally with internal teams and external partners to create and execute plans that drive lead generation and pipeline growth outcomes.

Key Responsibilities:  

Partner Collaboration:  

• Align with channel partner leadership to develop marketing strategies that support sales objectives and partner goals.
• Serve as a trusted marketing advisor for regional partners and key focus partners, delivering customized marketing plans.
• Build, launch, and measure the success of comprehensive channel partner marketing plans across various partner segments.
• Engage and collaborate with field marketing, social, and content teams to amplify partner campaigns, events, and promotions.

Program Development & Execution:  

• Drive partner engagement through strategic use of the Five9 Partner Portal, webinars, certifications (Five9 University), and events.
• Manage a high volume of partner marketing requests, including branding, promotions, advertising, content creation, and event support.
• Lead the coordination of regional partner marketing events, ensuring their alignment with broader business objectives.

Communication & Reporting:  

• Develop and execute communication strategies, including internal win announcements, case studies, and joint marketing materials.
• Ensure consistent communication with internal teams and partners through regular updates, scaling efforts as the business grows.
• Submit weekly and quarterly reports detailing marketing activities and their impact on partner engagement, lead generation, and revenue.

Budget Management:  

• Take ownership of marketing budgets, including invoice submissions, vendor management, and budget reconciliation.
• Track and measure the effectiveness of marketing spend to optimize return on investment and adjust strategies accordingly.

Sales Support:  

• Support the channel partner leadership team with sales enablement activities, including industry presentations, trainings, and partner events.
• Attend and contribute to partner meetings and key events to support marketing efforts.

Requirements:  

• 2-3 years of experience in partner operations, sales, or marketing within a channel partner ecosystem.
• Proven track record in managing complex partner ecosystems, with a strategic understanding of sales and marketing motions.
• Strong project management skills, with the ability to manage multiple tasks and meet critical deadlines.
• Exceptional organizational skills and attention to detail.
• Ability to build and maintain strong relationships with partners, focusing on delivering an excellent partner experience.
• Willingness to travel up to 20% of the time.
• Experience with event planning, budget management, and promotional activities to drive awareness and engagement.
• Ability to work independently and collaboratively in a team-oriented environment.

Preferred Skills:  

• Experience in technology or software services marketing.
• Proficiency in leveraging marketing tools and platforms to drive partner success.
• Plus if fluent in French.