Operations Business Coordinator
Turner & Townsend
Operations Business Coordinator
Turner & Townsend
Global project management and cost consulting
Purpose of the role
The Operations Coordinator is responsible for supporting the operational and commercial administration of projects within the Building Consultancy Cost Centre. The role works closely with project teams, Cost Centre Leaders and Operations Business Partners to maintain business systems, reporting, project records and operational processes. Based at Reception, the postholder will also provide reception support and front-of-house cover as required. This position is designed as a progression route to an Operations Business Partner role.
Key accountabilities
Operations Support
Support the administration of projects from initiation through to completion.
Create and maintain project records within D365 and other business systems.
Ensure project, client and contract information is accurate and up to date.
Support project mobilisation, invoicing and project close-out activities.
Produce operational reports and maintain business trackers.
Assist with utilisation reporting and resource planning administration.
Support the management and continuous improvement of operational processes.
Administration
Create invoicing and ensure supporting documentation is complete.
Raise purchase orders and support supplier administration.
Monitor timesheet compliance and follow up on outstanding submissions.
Maintain employee, project and client data within D365.
Provide first-line support for routine system and administration queries.
Stakeholder Support
Provide operational and administrative support to Building Consultancy and other cost centres as required.
Reception & Office Support
Provide reception and front-of-house cover as required.
Support office administration, facilities coordination and stationery management.
Ensure a professional and positive visitor experience.
Key Performance Indicators (KPIs)
Project information maintained accurately and on time.
High levels of D365 data integrity.
Timely processing of operational and administrative requests.
Accuracy of reporting and project administration.
Positive feedback from Cost Centre Leaders and stakeholders.
Demonstrable interest or experience in business operations, project administration, finance support or commercial coordination.
Experience in an operational, finance, project support, or business administration role.
Experience working with ERP systems and reporting tools.
Ability to work with multiple stakeholders and manage competing priorities.
Skills
Strong organisational, administrative and communication skills.
Excellent attention to detail and ability to manage multiple priorities.
Proficient in Microsoft Office, particularly Excel, Outlook and Teams.
Professional, proactive and customer-focused approach.
Ability to work independently and as part of a team.
Experience in administration or coordination is desirable.
Willingness to learn and develop towards an Operations Business Partner role.
Systems & Tools
Microsoft Dynamics 365 (D365).
Advanced Microsoft Excel.
Microsoft Office Suite, including Word, PowerPoint, Outlook, Teams, and SharePoint.
Experience working with business reporting and financial management systems.
Our people share our Purpose and Values. Turner & Townsend provides a great place to work, where everyone can make change happen and influence a better world.
We champion our people to succeed in both work and life. To support this we promote a healthy, productive, and flexible working environment that respects work-life balance.
Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We actively encourage applications from all sectors of the community.
Please find out more about us at www.turnerandtownsend.com/
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Global project management and cost consulting
Turner & Townsend provides project management, cost management, and advisory services for real estate, infrastructure, and natural resources. It manages the full project life cycle—from planning and budgeting to risk management and program delivery across design, construction, and operation. The firm distinguishes itself with a global footprint of 130+ offices in 45+ countries and an alliance with CBRE that expands reach and resources for large, complex assets. Its goal is to help clients maximize asset value by delivering projects on time and within budget while improving performance from inception through operation.
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