Quality Assurance Manager

About Imagine Worldwide

All children have immense potential, but hundreds of millions don’t have access to the learning they need. Imagine Worldwide believes that every child should be empowered with the basic right to literacy and numeracy. We provide an innovative education technology solution and implementation model to the global literacy/numeracy learning crisis using the onebillion application and various toolkits and systems to support implementation. Our model is massively scalable, evidence-based, and can deliver foundational learning to millions of the most marginalized children.

Imagine Worldwide partners with governments, organizations, and communities to provide child-directed, tablet-based learning that is accessible, effective, and affordable. We are incorporated in California (United States) as a nonprofit organization, but operate in Sub-Saharan Africa through locally-registered entities in Malawi, Sierra Leone, and Tanzania. Learn more on our website.

About the Role

The Quality Assurance Manager will work closely with Imagine’s Director of Technical Services and local implementing partners to fulfill several areas of responsibility. The first area is quality assurance of the learning software - Learning Content Provider’s software for Android and iOS which is in multiple languages, with a primary focus on Chichewa and English. The QA Manager will work with our partner Learning Content Provider and global technology team to test new child-facing activities locally, providing feedback to help improve and iterate with them. They will be required to source, manage and support a team of adhoc testers during major software releases. The second area of quality assurance is targeted A/B experiments conducted on learners as test new or improved versions of the software, and collecting data before rolling out across all schools. The other area of responsibility is quality assurance of the data collection and monitoring systems installed in schools that provide oversight of our programs. This includes testing for and identifying failure points in the system and troubleshooting. The Quality Assurance Manager’s responsibilities will include - but will not be limited to the following:-

Key Responsibilities

Technology Quality Assurance 

• Design, implement, conduct and oversee testing and quality assurance processes for Learning Content Provider’s software or any other software on an ongoing basis as well as during major software updates 
• Setup and manage Imagine test labs in the office and various schools to support the quality assurance work and provide a showcase to funders and external stakeholders 
• Functional testing of software including assessment of: 

○ onecourse learning units (4000 per localisation) o for content errors, incorrect graphics or poor pronunciation and other unexpected behaviours 

○ User experience and journey across adaptive learning sessions, correctness of adaptive algorithm outputs, navigation and menus of the software 

○ Configuration and settings in terms of user profiles, switching languages, OTA update process, and other advanced settings 

○ Data outputs from the software in terms of analytic data correctness 

• Source and manage a team of testers on an adhoc basis before major software releases: ○ Ensure testers are adequately trained to conduct tests 

○ Ensuring quality of issue reporting 

○ Manage division of labour across testers 

○ Tracking individual tester performance.

● Acting as a main local liaison with Learning Content Provider.

A/B Experimentation 

• Design, implement and conduct testing processes for customized versions of software on learners in schools, against defined objectives 
• Data collection and compilation from experiments to inform further decision-making and improvements 
• Contribute to ideation and problem solving to enhance the learner experience and improve learning outcomes
• Testing device performance for various scenarios related to software updates
• Supporting global analytics team with collection of logs and related data from devices being used during program implementation

Data Quality Assurance 

• Design, implement and conduct testing processes for data quality of data obtained from tablets, monitoring systems and other tools used to support the program 
• Develop and implement strategies to ascertain data accuracy, completeness, timeliness, consistency, and integrity 
• Develop and implement strategies to conduct data validation and cleansing where required 

Requirements

Minimum Qualifications

• Bachelor’s Degree in a relevant field: Technology, Data Science, Quality Assurance
• A minimum of 5 years’ experience in Technology, Software and Data Management
• Good knowledge of computer hardware and software 
• Experience of both iOS and Android operating systems 
• Experience of using Github issues or similar to report and triage bugs 
• Mac OS experience is beneficial 

Ideal Candidate Profile

• Excellent written and oral communication skills in English and Chichewa
• Strong interpersonal and relationship building skills 
• Ability to work effectively in multicultural environments and teams 
• Strong organization skills and superior attention to detail 
• Ability to work under pressure and meet deadlines 
• Ability to proactively manage and resolve conflicts 
• Ability to prioritize and display a high level of adaptability/flexibility while handling job responsibility 

Qualities

•  Passion for Imagine’s mission and vision 
•  Demonstrated commitment to equity in educational access and outcomes
• Passion for project management
• Demonstrated ability to think independently and solve problems
• Collaborative team player; clear and proactive communicator
• Flexible, adaptable, and able to work in a fast-paced, changing environment

Compensation & Benefits

Salary is competitive and commensurate with experience.

Location

The Quality Assurance Manager must be based in Lilongwe, Malawi, and will travel frequently within the country.

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Imagine Worldwide is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.