Tiffany & Co.

Designs and sells luxury jewelry worldwide

Director of High Jewelry

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeBoca Raton, FL, USANo salary listedIn-person

About the Job

Requirements

At least 8 years of related experience.
A qualification in gemology at GG level is preferred.
Strong written, verbal, and presentation skills.
Ability to effectively manage a budget and support local initiatives.
Experience in the luxury watch and jewelry industry.
Previous experience in a client relations or client-facing role.

Responsibilities

Lead the tactical approach to developing High Jewelry business performance and a community of experts within the market.
Manage and monitor High Jewelry performance and assist in creating tools to develop a community of experts who can support High Jewelry sales.
Think strategically and oversee the day-to-day execution of the agreed-upon strategy, with a focus on clients, people, and brand desirability.
Work with market Client Relations leaders to develop and execute effective outreach for high-net-worth clients.
Partner with Regional Client Relations teams to understand local needs and proactively propose methods, tools, and assets to better address them.
Partner with merchandising and Zone High Jewelry teams to meet and exceed client needs and expectations regarding the High Jewelry assortment.
Create a community of High Jewelry experts with strong knowledge of stones and jewelry making and the ability to tell stories about the collection.
Create a training plan with a clear timeline and expectations so community experts can act as third parties during High Jewelry sales.
Identify internal and external profiles for the community in partnership with zone partners.
Find creative opportunities to engage, expose, and support the community to enable continuous learning and keep members current with industry insights.
Deliver Zone High Jewelry sales results and build a community of experts recognized as an impactful business driver in the zone.

Position Overview

The High Jewelry Director will lead the tactical approach in developing the HJ business performance as well as the development of a community of experts within the Market. This individual will be managing and monitoring the performance of HJ as well as assisting in creating tools to develop a Community of Experts, able to support in high jewelry sales.

The ideal candidate must be able to think strategically while also being hands-on in overseeing the day-to-day execution of the agreed upon strategy with a focus on clients, people, and brand desirability. They must model and champion our core belief; People Make the Difference and our values; Be Creative & Innovative, Deliver Excellence and Cultivate an Entrepreneurial Spirit.”

Key Accountabilities

High Jewelry Sales & Business Development

Work with market Client Relations leaders to develop and execute effective outreach for HNW clients.
Partner with Regional Client Relations teams to better understand local asks to proactively propose methods, tools and assets better answer their needs.
Partners with merchandising and Zone High Jewelry teams to meet and exceed client needs and expectations as it relates to HJ assortment.

Developing a community of High Jewelry Experts

Initiate the creation of a community of High Jewelry Experts with strong knowledge on stones and jewelry making, yet with strong ability to story tell around the collection.
Create a training plan with strong timeline and expectations to ensure that their community of experts are able to act a third party during High making sales are acting as third party.
In partnership with zone partners, identify internal and external profiles that could be selected to be part of this community.
Constantly, look for new and creative opportunity to engage this community by giving them the exposure and support to allow for continuous learning in order to keep them engage and up to date with latest industry insights.

Qualifications

8+ years of related experience
Qualification in gemology (GG level preferred)
Strong written, verbal and presentation skills
Ability to effectively manage a budget and support local initiatives
Luxury Watch and Jewelry industry experience
Previous experience in a client relations/client facing role

Performance Measures and Scope of Role

Zone High Jewelry sales results
Build a community of experts recognized as an impactful business driver in the zone

About the Company

Tiffany & Co.

Designs and sells luxury jewelry worldwide

Tiffany & Co. designs, manufactures, and sells luxury jewelry, watches, fragrances, and accessories worldwide. Its products are created through careful design and craftsmanship using premium materials, and are sold through both retail stores and online channels. The company differentiates itself with a long-standing brand built on quality and exclusivity, offering curated luxury experiences and a strong omnichannel presence. Its goal is to maintain and grow a prestigious, globally recognized luxury brand while delivering high-value products and a refined shopping experience for affluent customers.

Company size: Not listed
Company stage: Acquired
Total funding: Not listed
Headquarters: New York City, New York
Founded: 1837

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