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SHOPLINE

Total e-commerce platform with social tools

Customer Success Intern - Customer Experience

Customer SupportConfirmed live in the last 24 hours
InternshipTaipei City, TaiwanNo salary listed

About the Job

Requirements

  • Communicate effectively with customers, observe subtle information for changes in their emotions or needs, and adapt responses accordingly.
  • Organize complex or varied information logically and present it in a clear, structured way.
  • Have strong Chinese and English typing skills and quickly organize information into clear written messages.
  • Participate proactively in team discussions, raise questions, remain flexible, and continue learning.
  • Clarify and respond to customer complaints or unexpected system issues in an orderly manner, and prioritize issues for resolution.
  • Be able to work in the office for at least three full days per week.
  • Commit to an internship period of at least six months.

Responsibilities

  • Respond promptly to customer emails and messages.
  • Record customer issues and compile the information regularly.
  • Call customers regularly to check their use of the service.
  • Send communications related to plan or service activation and onboarding.
  • Analyze, organize, and maintain data records.
  • Carry out tasks assigned by the supervisor.
  • Develop an in-depth understanding of the SHOPLINE system and ecosystem to assess customer needs and circumstances and provide comprehensive solutions.

Desired Qualifications

  • Customer telephone outreach or customer service experience.
  • Ability to organize data using Excel formulas and reports.
  • Experience using CRM software such as Intercom or Zendesk.

About the Company

SHOPLINE

Total e-commerce platform with social tools

SHOPLINE offers a comprehensive commerce platform in Asia that handles store setup, customizable themes, and multi‑channel selling. It includes social commerce tools such as Livestream, Chatbot, and a Message/Broadcast Center to turn social followers into customers, along with strong support services. Revenue comes from subscriptions, premium features, and customized solutions, with over 350,000 brands on the platform. Its goal is to help brands grow sales across social and e‑commerce channels and build lasting customer relationships through a single, unified dashboard.

Company size
501-1,000
Company stage
Early VC
Total funding
$1.2M
Headquarters
Sham Shui Po District, Hong Kong
Founded
2013

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