Overview

Founded in 2017 and headquartered in NYC, UPSTACK is a full-service technology advisory firm that helps companies design, source, and support their business-critical IT infrastructure. Serving as an extension of their team, UPSTACK customers benefit from: 

• Technical expertise- Decades of experience architecting, implementing, and managing business-critical IT solutions 
• Ongoing support- Dedicated team providing continued assistance before, during, and after a project is initiated 
• Supplier experience- Relationships and data-driven insights from thousands of supplier transactions to help negotiate the highest-performing and most reliable solutions 

UPSTACK’s solutions expertise includes data center colocation, network connectivity, SD-WAN, unified communications, cloud contact center, CX-AI solutions, private and public cloud, security, mobility, business continuity, and IoT. 

Under the leadership of Founder and CEO Christopher Trapp, UPSTACK is dedicated to delivering exceptional customer experiences. UPSTACK serves 6,500+ customers—spanning SMB to enterprise— and manages more than $550 million in annual technology spending across various industries.

About the Role

As a Strategic Account Executive, you will use your strategic selling and relationship leadership skills to educate prospective customers on the value of UPSTACK while rapidly growing our market share with our existing customers. You will serve as a trusted advisor, share insights, and continually seek opportunities for growth to solve business challenges for your strategic customers. You’ll gain cross-functional experience working with multiple internal colleagues: customer success, marketing, product, sales enablement, solution engineers, sales development, etc.  

An Ideal Candidate is adaptable, strategic, an effective communicator, can build rapport quickly, and has a customer-focused mindset.  

A successful individual will be detail-oriented, demonstrate exceptional organizational and communication skills, act tactically, write effectively, and display strong analytical and critical thinking skills. Our ideal candidate must be able to thrive in a fast-paced multitasking environment, that can easily adapt positively to change and rapid company growth.

Key Responsibilities

• Plans, builds, and maintains relationships with key stakeholders in key accounts
• Facilitates customer relationships to ensure timely resolution of issues
• Leads and drives coordinated sales approach with the extended sales team and external partners
• Understands business drivers of accounts and leverages strategic alliances and reseller partners to penetrate accounts
• Research and document a detailed understanding of the customer business and organizational landscape
• Develops strategic, global account plans focused on maintaining/growing accounts
• Actively monitors and maintains the status of opportunities in SFDC with effective forecasting outcomes 
• Conducts quarterly business reviews with customers to identify and develop new selling opportunities

Education

• Bachelor’s degree encouraged, but not required

Required Qualifications

• At least 7 years of proven full-cycle sales experience in the Technology and Telecommunications Industry
• Strong business development skills with experience prospecting and bringing in new business
• Experience selling to the C-Suite
• Ability to build and deliver presentations to direct customers
• Ability to orchestrate multiple internal resources and extended team members including solutions engineers, customer success, and product-specific specialists
• Ideally comes with a book of business

Additional Requirements

• Technology Savvy: Familiarity with CRM software and digital sales tools

Salary Range

Employees new to UPSTACK typically come in at the start of the pay range. UPSTACK focuses on providing a simple and transparent pay structure, which is based on a variety of factors, including location, experience, and job-related skills. 

The salary range for this role is $90,000.00 to $110,000.00 annually plus participation in the variable commissions structure.

Closing

UPSTACK is an Equal Opportunity Employer and does not discriminate based on race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, UPSTACK will consider employment for all qualified applicants.

UPSTACK is committed to providing reasonable accommodations to individuals with disabilities as required by applicable law. Accommodations may include adjustments to the application, interview, or assessment process, as well as modifications to the work environment or job duties to enable individuals to perform the essential functions of the role. Requests for accommodations will be evaluated on a case-by-case basis and provided unless they impose an undue hardship on the organization.

At this time, UPSTACK will not sponsor a new applicant for employment authorization for this position.

We endeavor to make the application process accessible to all applicants. If you would like to contact us regarding accessibility and/or need assistance completing the application process, please contact us at [email protected].