Full-Time

Head of Security and Compliance

Posted on 4/23/2024

Dialpad

Dialpad

1,001-5,000 employees

AI-powered customer intelligence platform

AI & Machine Learning
Consumer Goods
Data & Analytics

Senior

United States

Required Skills
Agile
Communications
PowerPoint/Keynote/Slides
Requirements
  • At least 8 years of leadership experience in security and compliance
  • At least 5 years of experience in direct people management of individuals working within security, engineering, and IT
  • Bachelors or Masters in Information Security, Information Systems, Computer Engineering or related field
  • Relevant certifications such as CISSP, CISM, CISA, etc.
  • Familiarity with quantifiable risk assessment methodologies and maturity models
  • Experience implementing and monitoring security and privacy controls within an agile software company
  • Experience with AICPA Trust Service Principles for SOC2, Cloud Security Alliances Common Controls Matrix, and ISO 27001, 27017, and 27018 objectives
  • Excellent organizational and communication skills to prioritize tasks based on risk levels and communicate with different parts of the organization on the business impact of risks
  • Working with remote teams across global time zones
  • Unwavering integrity
Responsibilities
  • Lead the security and compliance team including GRC Analysts and Security Engineers, to foster a culture of security awareness and partnership across the company
  • Lead the Trust Steering Committee composed of C-level executives and core Trust staff
  • Present at least annually to the Audit Committee or Board with respect to cyber security/data privacy plans, progress, responses
  • Integrate security and compliance measures in the product development and deployment processes
  • Build and maintain effective security controls across the organization which meet industry standards such as SOC2, ISO 27001, ISO 27017, 27018, PCI HIPAA, GDPR, etc.
  • Plan and coordinate with executive staff across disciplines to achieve compliance with additional standards and to make adjustments as required by existing standards
  • Act as point person for cyber security/data privacy audits, initiatives, responses for customer contracts and incidents
  • Represent Dialpad at customer conferences or other keynote venues
  • Report regularly to executive staff and board leadership on control maturity, gaps and risks
  • Lead incident response efforts across the company for incidents associated with confidentiality, security, and data privacy
  • Lead cyber security/data privacy SOX initiatives
  • Ensure the company is best-in-class with modern security practices, attack vectors, industry trends, defensive tools and regulatory changes
  • Lead cyber security/data privacy for FEDRAMP and regulatory initiatives
  • Act as cyber security/data privacy point person for sessions with the company’s underwriters

Dialpad offers a comprehensive AI-powered customer intelligence platform that integrates a suite of services like AI Contact Center, AI Sales, AI Voice, and AI Meetings with AI Messaging. This platform significantly enhances productivity, collaboration, and customer satisfaction by leveraging advanced features like real-time transcription, sentiment analysis, live coaching, predictive customer satisfaction scores (CSAT), and more. Serving over 30,000 brands and millions of users, Dialpad's platform optimizes both team and customer conversations, making it invaluable in today's data-driven business environment.

Company Stage

Series F

Total Funding

$462M

Headquarters

San Ramon, California

Founded

2011

Growth & Insights
Headcount

6 month growth

5%

1 year growth

14%

2 year growth

29%
INACTIVE