Full-Time

Manager – Service Delivery

Updated on 5/17/2024

Loadsmart

Loadsmart

201-500 employees

Tech-driven logistics and transportation services

Data & Analytics

Senior

Remote in USA

Requirements
  • 5+ years of experience in logistics or supply chain operations
  • Minimum of 1-2 years leading teams
  • Experience working within a managed transportation team
  • Experience with strategic planning and operational excellence in the logistics space
  • Experience working within a collaborative, large-scale team overseeing enterprise clients
Responsibilities
  • Collaborate and define key handoffs with implementation teams
  • Develop, champion, and implement a client service delivery strategy and supporting processes
  • Understand service delivery requirements and expectations to drive consistent execution that meets SLA’s
  • Identify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions
  • Lead and mentor direct reports providing regular feedback, coaching and guidance based on performance, dashboards and Personal Development Plans
  • Identification and allocation of resources to maintain successful SLA’s
  • Point of escalation for service issues and escalate as appropriate to the internal stakeholder(s)
  • Managed the performance of clients core carriers and regularly communicate

Loadsmart, a frontrunner in logistics solutions, leverages advanced technology to optimize freight spend and enhance service quality. By offering a comprehensive suite of managed transportation services, TMS, and dock scheduling software, the company is committed to empowering clients and providing tailored solutions. This focus on cutting-edge technology and client-centric innovation makes it an excellent place to work for professionals looking to shape the future of logistics and transportation.

Company Stage

Series D

Total Funding

$343.7M

Headquarters

Chicago, Illinois

Founded

2014

Growth & Insights
Headcount

6 month growth

-6%

1 year growth

-16%

2 year growth

-25%