Teller

Overview

The Teller position enhances the branch customer experience through digital engagement, lobby management, transactional processing, and retail service interactions. This role accurately and efficiently processes financial transactions, delivers exceptional customer service, supports operational excellence, and helps connect clients with appropriate financial solutions while maintaining compliance with regulatory and bank requirements. The position requires individuals to operate with moderate to close supervision for basic tasks and close supervision for complex tasks.  The position may provide support across multiple branch locations as business needs require.

Position Goals:           

• Customer Experience Excellence: Deliver a welcoming, personalized, and professional banking experience that strengthens customer relationships and satisfaction.
• Transaction Accuracy & Efficiency: Ensure all financial transactions are processed accurately, efficiently, and in accordance with established policies and procedures.
• Operational Integrity & Risk Management: Maintain compliance with regulatory requirements, operational standards, and risk management practices to protect customers and the organization.
• Relationship Development & Referral Support: Identify customer needs and connect clients with appropriate banking partners and solutions to support financial success.
• Branch Support & Operational Effectiveness: Contribute to smooth branch operations through effective cash management, balancing activities, reporting, and teamwork.

Responsibilities

Customer Service & Client Engagement

• Greet customers in a friendly, professional, and courteous manner.
• Deliver exceptional service and resolve routine customer concerns promptly.
• Create meaningful customer interactions by understanding needs and providing solutions.
• Respond to customer inquiries regarding accounts, balances, and transactions.

Transaction Processing & Account Servicing 

• Process deposits, withdrawals, check cashing transactions, transfers, loan payments, and credit card payments.
• Issue cashier’s checks, approved cash advances, and other authorized transactions.
• Provide safe deposit box services and other routine retail banking services.
• Ensure all transactions are completed accurately and efficiently.

Cash Management & Operational Control

• Balance cash drawers and maintain accurate daily settlements.

• Manage assigned cash levels and process excess or mutilated currency in accordance with procedures.
• Verify, wrap, and maintain coin and currency inventories.
• Support branch operational effectiveness through accurate recordkeeping and controls.

Risk Management & Regulatory Compliance

• Adhere to all banking regulations, internal controls, policies, and procedures.
• Prepare and review required reports, including applicable regulatory documentation.
• Exercise sound judgment to help prevent losses and reduce fraudulent activity.
• Support the safety, security, and compliance objectives of the organization.

Team Collaboration & Branch Operations

• Partner with internal departments to resolve operational issues efficiently.
• Stay informed of operational and procedural changes.
• Maintain flexibility to support branch staffing needs, including assignments at other locations.
• Support branch schedules, opening and closing duties, and other assigned responsibilities.

 Special Projects & Additional Duties

• Contribute to special initiatives and ad hoc assignments that support evolving business needs and personal professional development.

Key Success Factors:

• • Customer Focus: Prioritizes customer understanding and feedback to inform decisions,   strengthen relationships, and improve the customer experience.
  • Communication: Understands others’ perspectives, fosters open discussions, ensures clarity, and provides feedback with empathy.
  • Relationship Building: Build respectful relationships by collaborating actively, valuing diverse perspectives, fostering trust and credibility, and developing networks that support shared goals.
  • Problem Solving & Decision Making: Identifies root causes, evaluates risks, uses data, applies the Tompkins decision making model, and recommends sound solutions.
  • Risk Management: Identifies risks, develops contingency plans, follows policies, and applies lessons learned to maintain continuity.

Qualifications

• High school diploma or GED required.
• Cash handling experience preferred.
• Demonstrated customer service skills delivering an exceptional client experience.
• Strong organizational, communication, and problem-solving abilities.
• Ability to follow detailed procedures and instructions accurately.
• Ability to operate teller equipment and learn banking systems efficiently.
• Proficient computer skills and general technology literacy.

Physical Requirements:

• Ability to lift and move up to 50 pounds on a frequent basis.
• Ability to remain in stationary positions, including sitting and standing, for extended periods as required.
• Ability to perform movements such as bending, reaching, leaning, pushing, and other routine physical activities associated with a branch environment.
• Ability to use standard office and banking equipment, including keyboards and computers, requiring frequent data entry and manual dexterity.
• Ability to work effectively in a branch and office environment while performing essential job functions with or without reasonable accommodation.

Benefits

• Medical
• Dental
• Vision
• 401(k) Match
• Profit Sharing
• Paid Time Off
• 11 Holidays
• Tuition Reimbursement
• Free Parking throughout Tompkins Bank & Trust
• Employee Referrals

EEO Statement

Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law. 

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Pay Range

USD $21.50 - USD $27.75 /Hr.

Bonus/Incentive Plan

Branch Incentive