Lead Contract Support

Lead Contract Support

Location: Central London
Type: Full‑time, Permanent

We are looking for a Lead Contract Support to join our team in London, providing vital operational and administrative support across our engineering and facilities contracts. In this role, you will lead a team of 2–3 Helpdesk Operatives, ensuring high standards of service delivery, strong financial administration, and excellent client communication.

What You’ll Be Doing

• Lead, support and develop a team of 2–3 Helpdesk/Contract Support Operatives.
• Act as the first point of escalation for day‑to‑day queries from the BGIS team and clients.
• Oversee daily workflow, ensuring tasks are actioned, prioritised, and completed on time.
• Produce financial and statistical reports for the contract portfolio.
• Raise work orders, jobs, and quotations, and generate purchase orders for engineers and subcontractors.
• Manage monthly billing processes and ensure accurate completion of all paperwork.
• Monitor and manage Work In Progress (WIP) to support timely invoicing.
• Ensure Planned Preventative Maintenance (PPM) tasks are raised, closed, and documented.
• Maintain accurate and compliant client documentation and subcontractor records.
• Process weekly timesheets, job sheets, expenses, holiday and sickness logs.
• Process supplier and subcontractor invoices, resolving queries where needed.
• Support and coach your team to deliver excellent customer service at all times.
• Take ownership of assigned tasks through to completion.

What We’re Looking For

• Experience in a Contract Support, Helpdesk, or FM administrative role.
• Previous experience overseeing or supporting a team (desirable but not essential).
• Good understanding of financial processes, WIP, and reporting.
• Familiarity with work order systems and purchase order processes.
• Strong communication and organisation skills.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Ability to manage multiple tasks in a fast‑paced environment.