Full-Time
Senior Product Manager
Enterprise
Updated on 8/4/2026
Canary Technologies
201-500 employees
Hospitality SaaS platform for guest experience
Compensation Overview
$160k - $200k/yr
New York, NY, USA
Hybrid
Hybrid role based in New York.
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- Five or more years of product management experience, ideally in business-to-business software as a service, with a track record of launching successful features that deliver measurable results.
- Strong product intuition and customer empathy, with the ability to work within hotel corporate offices to identify value problems and deliver high-quality, scalable solutions.
- Ability to perform account management by serving as the primary Canary representative on calls with enterprise customers.
- Ability to perform solutions architecture by communicating complex product ideas involving multiple integration touch points.
- Ability to perform product analytics using business intelligence tools, Structured Query Language, and Python for data analysis.
- Demonstrated success leading large, cross-functional initiatives involving three or more engineering teams and multiple go-to-market partners.
- Ability to work in a high-growth, fast-paced startup environment with shifting priorities.
- Strong communication and stakeholder management skills, with the ability to distill complex problems into clear, actionable plans.
- Manage the end-to-end product lifecycle for products used by hotel chains worldwide, from strategy and roadmap development to execution and iteration.
- Collaborate with other product teams to represent enterprise customers’ needs, influence product roadmaps, and ensure that scale and quality meet the expectations of key clients.
- Serve as the primary representative of the product team for enterprise customers while balancing hands-on delivery with coordination across other product and engineering teams.
- Partner with Sales, Marketing, and Customer Success teams to define product narratives, support global rollouts, and turn enterprise feedback into actionable product improvements.
- Develop a deep understanding of the relationship between hotel brands and their property portfolios, identifying and delivering product solutions that add value to both parties at scale.
- Prioritize effectively and use data, intuition, and storytelling to align stakeholders and drive outcomes quickly.
- Previous experience building customer-facing products for large enterprise clients, such as Fortune 500 companies.
- Comfort reviewing technical documentation with enterprise clients’ engineers and delivering presentations to their executives.
Canary Technologies builds a Digital Guest Journey Platform for hotels, a software-as-a-service (SaaS) solution that helps hotels improve guest experiences, streamline operations, and increase revenue. The platform enables features like room upgrades, early check-in, late checkout, and other guest amenities, which hotels can manage and track to personalize stays and maximize revenue. It integrates with existing hotel technology stacks to ensure smooth operations with minimal disruption. Hotels subscribe to Canary's platform on a recurring basis, giving them access to a suite of tools through a scalable solution. Canary serves a range of properties from small boutique hotels to international chains. The company's goal is to simplify hotel technology, improve guest satisfaction, and drive efficiency and revenue for hoteliers.
Company Size
201-500
Company Stage
Series D
Total Funding
$175.1M
Headquarters
California
Founded
2018
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Simplify's Take
What believers are saying
- GreenStar Hotels adopted Canary on June 30, 2026, proving sustainability-led European demand.
- Curator and Pebblebrook expanded Canary in June 2026, exposing it to U.S. lifestyle portfolios.
- Oracle Simphony integration, launched June 17, 2026, expands F&B upsell revenue inside hotel POS.
What critics are saying
- Oracle, Septeo, and PMS vendors now bundle adjacent guest tools, squeezing Canary’s pricing by 2027.
- Canary’s hotel-specific AI relies on property data; a major security breach would freeze deployments overnight.
- If large chains standardize on native PMS suites, Canary becomes a feature supplier, not a platform.
What makes Canary Technologies unique
- Canary’s February 2026 OpenKey acquisition deepens mobile-key control across hotel check-in workflows.
- Its June 2026 Agentic Sales Coordinator automates group-sales workflows, not just guest messaging.
- Oracle Marketplace integration and 20,000-property footprint create entrenched distribution with Marriott, Four Seasons, and IHG.
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Benefits
Health insurance
Flexible working hours
Training & career development
Regular team building events
Travel stipend at Canary hotels
Internal promotions
Stocked kitchen
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↓ -1%The front desk that never sleeps - how 24/7 AI Voice agents are transforming hotel guest experience. 2026-07-06 09:59:17 Readership 14 Hotels have a staffing problem. The front desk can't be staffed 24/7 without crushing labor costs. But guests expect service at all hours - room service at 2am, a wake-up call at 5am, a question about checkout at midnight. 24/7 AI voice agents for hotels are solving this problem, handling guest calls and requests around the clock with natural, human-like conversations. The hotel overnight staffing dilemma. Every hotel faces the same challenge: how do you provide 24/7 guest service without paying for overnight staff that mostly sit idle? The traditional answer - a single night auditor handling everything - leads to long hold times, frustrated guests, and missed revenue opportunities. AI voice agents offer a better way. What 24/7 AI Voice agents do for hotels. AI voice agents for hotels are always-on virtual assistants that handle guest requests across voice, chat, and messaging channels 24/7. Key capabilities include: - Reservation management - guests can book, modify, or cancel reservations via natural conversation. - Common guest inquiries - answers about check-in/out times, amenities, parking, and local attractions. - Room service orders - after-hours food and beverage requests handled automatically. - Wake-up calls - scheduled and ed through voice conversation. - Intelligent call routing - calls routed to the right department for faster, more consistent service. - Multilingual support - serves international guests in their preferred language. Real-World Hotel AI Voice deployments. The hospitality industry is rapidly adopting AI voice technology. RMS uses Sadie AI voice technology to ease front desk workload - an always-on voice agent that answers multiple incoming calls, supports reservations, and responds to common guest enquiries using real-time data. Canary won the Best Hotel AI Voice award for its AI Voice solution that answers calls and resolves guest requests 24/7. Travel Outlook unveiled major upgrades to Annette, a virtual hotel agent powered by PolyAI that offers conversations that sound and feel genuinely human - 24/7. Why hotels are adopting AI Voice agents. - Reduced front desk workload - AI handles routine calls so staff focus on in-person service. - After-hours revenue capture - bookings and orders that would otherwise be missed are captured. - Consistent service quality - every guest gets the same high-quality experience, regardless of when they call. - Multilingual capability - international guests feel welcomed in their own language. How Instadesk delivers 24/7 AI Voice agents for hotels. - Pre-built hospitality intents for reservations, inquiries, room service, and check-in/out. - Integration with property management systems (PMS) for real-time room availability. - Multilingual support for international guests. - 24/7 availability with no hold time. - Pay-as-you-go per-minute pricing - no per-seat minimum. Case study - hotel chain cuts overnight staff costs by 40% with AI Voice agents. A regional hotel chain with 50 properties deployed Instadesk's 24/7 AI voice agents. Before deployment, each hotel had overnight staff handling after-hours calls. After 6 months: - Overnight staff costs reduced by 40%. - After-hours reservation capture increased by 35%. - Guest satisfaction for overnight service increased from 58% to 89%. - The hotel chain saved $1.8 million annually in staffing costs. Conclusion. 24/7 AI voice agents for hotels are transforming guest experience - handling after-hours calls, capturing lost revenue, and reducing staffing costs. Instadesk provides a purpose-built platform for the hospitality industry. Start a free trial and let your front desk never sleep. Table of Contents Master's Degree Bilingual Content Specialist A professional bilingual content specialist with a master's degree, based in Malaysia and possessing 2 years of working experience, proficient in website copy editing and social media operation. Focusing on smooth and compelling content creation, she excels at crafting clear website copy, managing social media platforms, and delivering high-quality bilingual content. Explore how Instadesk.com, LLC. can help you achieve customer success Get started free Product Recommendation You may also like
GreenStar Hotels elevates sustainable hospitality with Canary Technologies. June 30, 2026 Finland's first carbon-neutral hotel chain elevates the guest experience with Canary's AI-powered solutions. SAN FRANCISCO, CA (June 30, 2026) - Canary Technologies, the award-winning global leader in hotel guest management technology, today announced that GreenStar Hotels has selected Canary's suite of hospitality technology solutions to modernize operations and elevate the guest experience across its portfolio. GreenStar Hotels is Finland's first carbon-neutral hotel chain and operates five hotels across the country. Known for combining environmentally responsible hospitality with affordability and comfort, the company has built a distinctive brand around sustainable travel. By adopting Canary's solutions, GreenStar is enhancing the guest journey while empowering staff with modern, digital-first tools. "GreenStar Hotels is providing exceptional hospitality by using technology that further advances their mission," said Manuel de la Torre, Head of Sales EMEA at Canary Technologies. "GreenStar has built something distinctive: hospitality that's both responsible and exceptional," said Manuel de la Torre, Head of Sales EMEA at Canary Technologies. "Canary gives their team the tools to deepen guest connections, unlock new revenue, spend less time on manual tasks and invest time in the moments that matter." GreenStar Hotels has deployed a suite of Canary solutions across key guest touchpoints. Guests can check in and check out digitally, communicate with the hotel instantly in 100+ languages via AI Guest Messaging, access property information through Canary's Digital Compendium, and recognize staff with Digital Tipping. Canary's Dynamic Upsells surface relevant add-ons at the right moment, driving ancillary revenue while keeping the experience seamless. "At GreenStar Hotels, we are always looking for ways to improve the guest experience while staying true to our commitment to sustainable hospitality," said Harri Nevalainen, Business Director at GreenStar Hotels. "Canary's technology helps us create a more convenient, connected guest experience while enabling our teams to operate more efficiently. We believe this investment will help us continue raising the standard for modern, responsible hospitality." About Canary Technologies Canary Technologies is modernizing the hotel tech stack with its award-winning AI-powered Guest Journey Platform. Digitizing guest touchpoints from discovery to post-stay, Canary's cutting-edge solutions simplify hotel operations, increase revenue, and elevate the guest experience. Enabling these innovations is Canary AI, the most advanced artificial intelligence model built specifically for hotels. Trusted by over 20,000 hotels in 100+ countries, Canary powers hospitality at the world's most renowned brands, including Marriott International, Four Seasons, Choice Hotels, Wyndham Hotels & Resorts, BWH Hotels, and Intercontinental Hotel Group. Recognized as the #1 Guest Experience Platform by HotelTechReport for multiple years, Canary has earned recognition from Deloitte, Business Insider, Fast Company, the American Hospitality and Lodging Association, TravelTech Breakthrough, Hotel Visionary Awards and more. About GreenStar Hotels GreenStar Hotels is Finland's first carbon-neutral hotel chain, offering comfortable, affordable accommodations designed around sustainable travel principles. With hotels located across Finland, GreenStar combines environmentally responsible operations with high-quality guest experiences, helping travelers reduce their environmental footprint without compromising comfort or convenience. Learn more at www.greenstar.fi.
CURATOR HOTEL & RESORT COLLECTION ANNOUNCES STRATEGIC PARTNERSHIP WITH CANARY TECHNOLOGIES TO BRING AI-POWERED GUEST MANAGEMENT TOOLS TO INDEPENDENT LIFESTYLE HOTELS (United States). | / | CURATOR HOTEL & RESORT COLLECTION ANNOUNCES STRATEGIC PARTNERSHIP WITH CANARY TECHNOLOGIES TO BRING AI-POWERED GUEST MANAGEMENT TOOLS TO INDEPENDENT LIFESTYLE HOTELS (United States) Curator Hotel & Resort Collection ("Curator"), a membership-based collection of independent boutique and lifestyle hotels and resorts, today announced a strategic partnership with Canary Technologies ("Canary"), a leading hospitality technology platform. | | Category: North America & West Indies / Carribean islands - United States - Exclusive experiences - What's new? This is a press release selected by our editorial committee and published online for free on Thursday 18 june 2026 Through Curator's Preferred Vendor Program, Curator members will receive preferred access to Canary's AI-powered guest management platform and digital guest journey tools. Pebblebrook Hotel Trust ("Pebblebrook"), one of Curator's founding sponsors and the largest owner of urban and resort lifestyle hotels in the United States, is working with Canary as part of Pebblebrook's strategic focus on improving the guest experience, increasing hotel-level productivity and enhancing operating efficiency. Canary Technologies is the leading agentic AI platform for hotel and guest management, trusted by more than 20,000 properties worldwide. From booking to post-stay, Canary powers tens of millions of guest and staff interactions each year to drive revenue, improve efficiency and elevate the guest experience. Canary's AI suite delivers omnichannel guest engagement, hotel-specific workflow automation and deep integrations across the hotel tech stack, freeing teams of admin tasks so that they can focus on what they do best: hospitality. "Independent lifestyle hotels thrive because they are distinctive, creative and deeply personal," said Jennifer Barnwell, President of Curator Hotel & Resort Collection. "The opportunity is to provide these hotels with modern tools that reduce friction behind the scenes while preserving the human connection that makes special. Canary gives our members access to a powerful, hotel-specific technology platform that can improve responsiveness, drive ancillary revenue, streamline operations and enhance the guest experience - all while allowing each property to preserve its own voice and identity." Through the partnership, Curator members will have preferred access to Canary solutions across several high-impact operating areas: AI-Powered Guest Communications: Canary's Omnichannel AI platform enables hotels to communicate with guests across voice, text, webchat, OTA channels and business-profile messaging. Canary's AI Voice can answer guest calls, support reservations, respond to concierge and property questions, manage common guest-service requests, send folios and seamlessly hand off more complex matters to hotel staff. Canary's AI Guest Messaging, AI Webchat, AI OTA Messaging and AI Business Profile tools provide instant, property-specific responses across digital channels, including SMS, WhatsApp, websites, OTAs, Google and Apple business profiles. Digital Arrivals and Secure Transactions: Canary's Mobile Check-In, Tablet Registration, Self-Service Kiosk, Mobile Key and Front Desk QR Code solutions help hotels modernize arrivals, reduce lobby friction and move repetitive administrative tasks away from the front desk. Its secure transaction tools include Digital Authorizations, Payment Links, PCI-compliant card collection, Digital Contracts, deposits and payments for sales and catering, and related payment workflows. Revenue-Generating Guest Engagement: Canary's Dynamic Upsells, Guest Hub/Digital Compendium and F&B Mobile Ordering tools help hotels present relevant offers and property information throughout the guest journey. Properties can promote room upgrades, early check-in, late checkout, amenities, experiences, food and beverage, spa, parking and other add-ons through pre-arrival, in-stay and departure touchpoints. Smarter Departures and Team Support: Canary's Smart Checkout helps guests select departure times, request late checkout, review folios and leave feedback, while giving housekeeping and operations teams better visibility into room turnover. Canary's Digital Tipping gives guests a simple cashless way to recognize service teams, supporting employee engagement and retention. "At Pebblebrook, we view AI and automation as practical operating tools to improve the guest experience - not technology for technology's sake," said Raymond D. Martz, Co-President and Chief Financial Officer of Pebblebrook Hotel Trust. "The objective is simple: create a more seamless guest experience and free our hotel teams to spend more time delivering thoughtful service. Canary's platform supports that objective by combining AI-powered voice, messaging and webchat with digital arrival and departure tools, secure payment solutions, mobile ordering and dynamic upsell capabilities. Together, these tools improve guest responsiveness, increase productivity and help our hotels create more connected moments throughout the guest journey." Canary's platform is built specifically for hotels and integrates with major PMS and CRS providers, enabling properties to personalize communication, streamline workflows and centralize guest interactions across multiple channels. Its AI Agent Studio also allows hotels to tailor AI agents to property-specific workflows, brand voice, business rules and guest-service needs. "Curator and Pebblebrook understand where hospitality is headed," said Rebecca Sheehan, Head of Strategic Alliances at Canary Technologies. "The best hotel technology should help teams deliver better service, not distract from it. Our platform gives independent hotels enterprise-grade AI and guest-management tools that are easy to deploy, highly flexible and built around real hotel workflows. We're excited to continue this partnership with Curator and support Pebblebrook as they continue using technology to improve productivity, guest satisfaction and hotel profitability." "Curator was built to help independent hotels compete together while staying independent," added Barnwell. "This partnership is a natural extension of that mission. Canary gives our members a modern toolkit to operate more efficiently, communicate more effectively and monetize the guest journey more thoughtfully - without forcing a one-size-fits-all approach." About Curator Hotel & Resort Collection Curator Hotel & Resort Collection is a distinct collection of small brands and independent lifestyle hotels and resorts. Curator provides access to a wide breadth of program offerings to enhance the guest experience, improve employee engagement, provide additional marketing support, and drive incremental revenue, all while allowing the properties to retain their unique individuality. In addition, Curator offers the benefits of associating with other unique lifestyle hotels, resorts, and small brands while participating in best-in-class operating agreements, services, reporting, and technology. About Pebblebrook Hotel Trust Pebblebrook Hotel Trust (NYSE: PEB) is a publicly traded real estate investment trust ("REIT") and the largest owner of urban and resort lifestyle hotels in the United States. The Company owns 43 hotels, totaling approximately 11,000 guest rooms across 13 urban and resort markets. About Canary Technologies Canary Technologies is modernizing the hotel technology stack with its award-winning agentic AI platform for hotel and guest management. Digitizing and automating touchpoints from booking to post-stay, Canary's cutting-edge solutions simplify hotel operations, increase revenue and elevate the guest experience. Enabling these innovations is Canary AI, the most advanced agentic AI platform built for hospitality. Trusted by 20,000+ hotels in 100+ countries, Canary powers the world's top hospitality brands and has been recognized as an industry innovator by Fast Company, Deloitte, Business Insider and more. Hotel Zephyr Photo credit (C) Curator Hotel & Resort Collection |
Canary Technologies' F&B Mobile Ordering now available on Oracle Cloud Marketplace. June 17, 2026 By connecting Canary Technologies with Oracle Simphony Cloud, hotels can increase F&B revenue and streamline dining operations with a seamless mobile ordering experience powered by Oracle Cloud Infrastructure. SAN FRANCISCO, CA (July 17, 2026) - Canary Technologies, a leading provider of AI-powered guest management technology and a member of Oracle PartnerNetwork (OPN), today announced Canary's F&B Mobile Ordering is available on Oracle Cloud Marketplace and can be integrated with Oracle Simphony Cloud point of sale (POS). Oracle Marketplace is a centralized repository of enterprise applications offered by Oracle and its partners. It is a one-stop shop for Oracle customers seeking trusted business applications and services offering unique solutions. Canary's F&B Mobile Ordering integration with Simphony Cloud POS helps hotels increase F&B revenue, streamline order management and improve staff efficiency through an intuitive mobile ordering experience. Guests can browse menus and place orders directly from their phones. Orders are posted to Simphony in real time and routed to the kitchen by item code, while checks can be settled through preferred payment methods - including room charges via Oracle OPERA Cloud PMS - keeping revenue and reporting within Oracle systems. The integration is part of Canary's broader Guest Management System, giving guests access to seamless F&B mobile ordering at every stage of the stay. "Hotels are under pressure to deliver seamless guest experiences while operating efficiently," said Kevin Lowry, Head of Strategic Partnerships at Canary Technologies. "By making Canary's F&B Mobile Ordering solution easily accessible to Oracle customers, hotels drive more F&B revenue, streamline operations and deliver a more seamless dining experience for guests. We look forward to leveraging the power of Oracle Cloud and Simphony to modernize hotel food and beverage operations, create better guest dining experiences and drive measurable business outcomes." To learn more about Canary Technologies AI-powered guest management solutions, visit www.canarytechnologies.com. About Canary Technologies Canary Technologies is modernizing the hotel tech stack with its award-winning AI-powered Guest Management Platform. Digitizing guest touchpoints from booking to checkout, Canary's cutting-edge solutions simplify hotel operations, increase revenue, and elevate the guest experience. Enabling these innovations is Canary AI, the most advanced artificial intelligence model built specifically for hotels. Trusted by over 20,000 hotels in 100+ countries, Canary powers hospitality at the world's most renowned brands, including Marriott International, Four Seasons, Choice Hotels, Wyndham Hotels & Resorts, BWH Hotels, and Intercontinental Hotel Group. Recognized as the #1 Guest Experience Platform by HotelTechReport for multiple years, Canary has earned recognition from Deloitte, Business Insider, Fast Company, the American Hospitality and Lodging Association, TravelTech Breakthrough and more. About Oracle PartnerNetwork Oracle PartnerNetwork (OPN) is Oracle's partner program designed to enable partners to accelerate the transition to cloud and drive superior customer business outcomes. The OPN program allows partners to engage with Oracle through track(s) aligned to how they go to market: Cloud Build for partners that provide products or services built on or integrated with Oracle Cloud; Cloud Sell for partners that resell Oracle Cloud technology; Cloud Service for partners that implement, deploy and manage Oracle Cloud Services; and License & Hardware for partners that build, service or sell Oracle software licenses or hardware products. Customers can expedite their business objectives with OPN partners who have achieved Expertise in a product family or cloud service. To learn more visit: www.oracle.com/partnernetwork Oracle, Java, MySQL, and NetSuite are registered trademarks of Oracle Corporation. NetSuite was the first cloud company - ushering in the new era of cloud computing. Media Contact: Rohma Abbas Canary Technologies Head of Content & Communications [email protected] 917-528-9873
Canary Technologies has launched Agentic Sales Coordinator, an AI solution that autonomously manages hotel sales, groups and events workflows from initial inquiry to confirmed booking. The system works incoming leads immediately to capture more group and event revenue. The solution addresses challenges facing hotel sales teams, including unvetted opportunities, qualification delays and administrative workload. By delivering more leads and higher-quality opportunities, it aims to help teams close more deals whilst reducing time spent on administrative tasks. The launch expands Canary's suite of AI solutions for hotel operations, which includes AI Voice, AI Contracts, AI Webchat and AI Guest Messaging. Canary Technologies serves over 20,000 hotels in more than 100 countries, including major brands like Marriott International, Four Seasons and Choice Hotels.