Technical Program Manager - CS Security

Description

Every customer who contacts Amazon trusts us with their data. Customer Service Application Security keeps that promise for one of Amazon's largest businesses. We threat model new designs, test security controls, investigate issues and build automation that makes security the default for every team that ships.

As our Technical Program Manager (TPM), you'll turn security strategy into launched results. You'll own programs end to end, from security assurance on major launches to automation that scales across teams. You'll weigh risk, cost and speed, and see how design choices ripple through architecture and dependencies. Spot a design that's too risky? You'll pull in senior engineers and escalate to leadership early.

You'll keep momentum when priorities shift. You'll partner with security engineers, software development engineers (SDEs) and engineering managers to secure resources, set milestones and define success metrics. You'll own schedule, scope and communication, clear blockers and plan rollouts that keep connected systems running.

You'll shape where we go next through PR/FAQs (press release and frequently asked questions documents), narratives and Operating Plan (OP1/OP2) inputs. You'll protect builders from burnout, mentor others and help hire the people who grow this team. If you love moving between strategy and execution and care about the customers behind the data, let's talk.

Key job responsibilities
- Own security programs end to end, from requirements and threat modeling through implementation, launch, and post-launch support.
- Turn ambiguous security goals into specifications, prioritized milestones and success metrics.
- Partner with security engineers, software development engineers, and engineering managers to secure resources and gain buy-in.
- Own schedule, scope, and communication. Clear blockers and plan rollouts that keep programs running.
- Drive adoption of security automation and guidance across partner teams.
- Manage third-party providers and evaluate emerging tools.
- Run Correction of Error (COE) reviews and fold the lessons into future plans.
- Apply Agile, Lean or Kaizen methods to streamline security work.
- Write PR/FAQs (press release and frequently asked questions documents), narratives and Operating Plan (OP1/OP2) inputs. Mentor others and help hire.

A day in the life
As a TPM, you're the delivery lead on our high-priority programs. Your morning might start by aligning security engineers and partner teams on scope and milestones for a major launch. Next, you flag a risky dependency and pull in a senior engineer before it slips the schedule. Later, you drive a decision that unblocks adoption of new security automation, or draft a narrative that shapes next year's plan. You'll end the day mentoring a teammate or interviewing a candidate. Every day, you're turning security strategy into launched results that protect customer data.

About the team
Customer Service Application Security protects customer data for one of Amazon's largest internal business units. We're reimagining how security integrates with development, building intelligent automation that keeps customers safe while accelerating delivery.

We're a collaborative team of Security Engineers, Technical Program Managers, and SDEs who move fast, value ownership, and invest heavily in each other's growth. We bridge the gap between security and engineering by championing secure coding standards, building tools that reduce friction for developers, and embedding security early through guardrails and paved paths. We stay ahead through continuous research into emerging threats and new techniques and best practices.

Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

- 3+ years of technical product or program management experience
- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience in system design

Preferred Qualifications

- 3+ years of working directly with engineering teams experience
- Experience developing and executing/delivering product and technical roadmaps
- 2+ years of software development experience
- Bachelor's degree in engineering, computer science or equivalent
- Experience managing cross-functional programs and release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.