Customer Support Specialist
Remote Austin / Dallas, Texas
Posted on 2/7/2024
Aircall

501-1,000 employees

Cloud-based call center
Company Overview
Aircall believes in the power of conversation. They want to empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.

Company Stage

Series D

Total Funding

$237.6M

Founded

2014

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-2%

2 year growth

16%
Locations
Austin, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Customer Success & Support
Requirements
  • Experience in a SaaS B2B customer support role
  • Excellent written and verbal communication skills
  • Technical aptitude
  • Ability to multi-task across different tools and platforms
Responsibilities
  • Identify, investigate, escalate, and advise customers on their questions and concerns
  • Impact customers' ability to run their teams efficiently
  • Work closely with the global support team to efficiently solve customer issues
Desired Qualifications
  • Curiosity to investigate issues
  • Empathy to build positive customer experiences
  • Willingness to work with multiple teams in an international and multilingual remote/hybrid environment