Multi-skilled Guest Services Team Member

Job Description

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Hello there, Guest Services superstar!

Ever heard the saying, "First impressions last a lifetime?" Well, guess what?

As our Guest Services Team Member, you'll be the wizard of welcoming, the maestro of memories, and the guardian of guest satisfaction. From the moment our guests arrive until the moment they depart, you'll help create memorable experiences while supporting our hotel across day, evening, and overnight shifts.

We're looking for flexible team members who enjoy variety, thrive in a fast-paced environment, and are happy to cover both reception and night shifts when needed. No two days (or nights!) are ever the same.

Why work for Accor and ibis Styles Hotel?

At Accor, we're more than a global hospitality group – we're a world of opportunities. We welcome you just as you are and help you grow, learn, and develop throughout your career. Whether you're looking for flexibility around other commitments or experience in hospitality, we'd love to hear from you.

Our benefits include:

• Employee Benefit Card with discounts at Accor hotels worldwide (up to 70% off hotel stays and up to 30% off food and beverage).
• Free Bonus Breaks Vouchers for complimentary UK hotel stays.
• Friends & Family discounted rates.
• 28 days holiday per year (pro rata).
• Eye test vouchers.
• Staff uniform provided.
• Learning and development programmes through Accor Academies.
• Vivup employee benefits platform, including GP access, high street discounts, wellbeing support, and more.
• Discounted or free meals while on duty.
• Workplace pension.
• Cycle to Work scheme.

What you will be doing

As a flexible Guest Services Team Member, you'll support the hotel wherever needed, covering a variety of day and night duties including:

• Welcoming guests and delivering exceptional customer service throughout their stay.
• Completing check-in and check-out accurately and efficiently.
• Managing reservations and responding to guest enquiries.
• Serving guests in our bar and restaurant, including breakfast service.
• Preparing and setting up breakfast for the following morning during overnight shifts.
• Taking care of the hotel and our guests throughout the night, ensuring a safe, secure, and welcoming environment.
• Completing night audit procedures and balancing daily accounts during overnight shifts.
• Handling guest requests and resolving any complaints promptly and professionally.
• Promoting hotel facilities and upselling products and services where appropriate.
• Supporting the team to achieve departmental service and sales targets.
• Maintaining brand standards and contributing to an outstanding guest experience at all times.

What we're looking for

• A friendly, service-focused personality with a passion for hospitality.
• Previous customer service or hotel experience is an advantage, but not essential.
• Excellent communication skills and fluency in English (additional languages are a bonus).
• Someone who is reliable, adaptable, and comfortable working a mixture of day, evening, weekend, and overnight shifts.
• Ability to work independently during night shifts and as part of a team during busier day periods.

Your team and working environment

You'll be a key member of our Front Office team and one of the faces of ibis Styles Liverpool Centre Dale Street – Cavern Quarter. You'll help make our guests feel at home, whether they're arriving first thing in the morning, enjoying a drink in the evening, or checking in after midnight.

This is a fantastic opportunity for someone looking for flexible work in a fun, friendly, and fast-paced hotel environment.

Contract Details

Job Type: Part-Time

Pay: Days: £13.45 per hour; Nights: £13.95 per hour

Location: ibis Styles Liverpool Centre Dale Street – Cavern Quarter, Liverpool L2 2HJ

Schedule

• Flexible shifts across Monday to Sunday.
• Day, evening, and night shifts available.
• Weekend and bank holiday availability required.
• Typical night shifts are 11:00pm - 7:20am, or depending on business needs.

Work Authorisation

• United Kingdom (required).
• Please note: We do not offer sponsorship for this position.

Work Location: In person.

Qualifications

Your experience and skills include:
Service focused personality is essential

Additional Information

Joining our team at Ibis Styles Liverpool means becoming part of a lively and supportive workplace where teamwork is the name of the game. We're all about inclusivity, respect, and having each other's backs, creating a space where everyone can shine and contribute their best.

We celebrate the vibrant diversity of Liverpool and believe that different backgrounds and viewpoints make us stronger as a team. At Ibis Styles Liverpool, we're committed to helping our team members reach their full potential. From training opportunities to mentorship programs tailored to the hospitality industry, we're all about giving you the tools and support you need to grow and succeed in your role.

Come join our crew at Ibis Styles Liverpool and be part of a workplace where teamwork, support, and good vibes are just part of the package.