Director GBS Operational Excellence & Services

Aptiv is hiring a GBS leader to build and scale our global shared services model—driving efficiency, consistency, and business value across the enterprise.

A critical role partnering with business units and functions to transition services into GBS, define a scalable service catalogue, and design an efficient delivery model. Responsible for shaping the global footprint to drive cost, capability, and long-term value, while building a high-performing, continuous improvement culture across shared services.

Your Role

Service Development & Transition Leadership

• Define and execute the enterprise GBS service development and transition roadmap, aligned to Aptiv’s strategic priorities and value creation agenda
• Partner with Business Units and Functional Leadership to identify, prioritize, and scope services suitable for GBS, ensuring clear business ownership and value realization
• Design and institutionalize a robust GBS Service Development & Transition Framework, spanning opportunity identification, business case validation, service design, transition execution, and stabilized operations
• Act as the primary interface between Business Units, GBS Operations, and Technology to enable seamless transfer of services and establish scalable, standardized service offerings
• Lead end-to-end transition programs, ensuring minimal business disruption, strong stakeholder alignment, and rapid time-to-value
• Champion structured change management to drive adoption, embed new ways of working, and align culture to a service-led operating model

Team Leadership & Change Delivery Capability

• Lead and develop a high-performing Process Excellence, Automation, and Transition team to drive and sustain scalable, high-quality service transformation

GBS Program & Portfolio Management

• Lead a portfolio of global service transitions across Finance, HR, Procurement, IT, and other enterprise functions, ensuring delivery against scope, timelines, and value targets
• Establish and govern a comprehensive GBS performance management framework, including KPIs, SLAs, customer experience metrics, and value realization tracking
• Drive cross-functional alignment across Business Services, Technology, Automation, Data & Analytics, and Operations to ensure integrated, scalable service design and delivery
• Own investment planning, resource allocation, and financial governance for the GBS transformation portfolio, with clear linkage to ROI and business outcomes
• Provide executive-level reporting and insights on transformation progress, risks, and value delivery to senior leadership and SteerCo

Business Services & Technology Integration

• Co-lead, with Technology partners, the design of digitally enabled business services, embedding automation, workflow (e.g., ServiceNow), analytics, and AI into service delivery
• Translate business service requirements into technology-enabled solutions, ensuring alignment between service design, platforms, and user experience
• Stay at the forefront of GBS, digital operations, and platform innovation, leveraging external benchmarks and best practices to continuously evolve Aptiv’s service model
• Build strong, strategic partnerships with IT to ensure technology roadmaps are aligned to GBS priorities and enable transformation at scale

Business Value Realization & Service Excellence

• Develop robust, data-driven business cases and value tracking mechanisms to quantify benefits, monitor performance, and ensure sustained delivery of ROI
• Embed financial accountability, ensuring GBS outcomes are transparently reflected in P&L, budgets, and performance metrics
• Establish a culture of service excellence, customer-centricity, and continuous improvement across all GBS services
• Drive standardization, simplification, and automation to improve efficiency, scalability, and user experience across the service portfolio

Your background

• Bachelor’s degree in Business, Computer Science, Information Systems, Engineering, or related field.
• Experience with GBS Operations (Finance, Sales, Supply Chain, or HR) and cross-functional collaboration.
• 15+ years of progressive leadership experience in transformation, strategy, or operations.
• Proven success in leading enterprise-wide change initiatives with measurable business impact.
• Experience managing large-scale programs in matrixed environments.
• Expertise in Service Development, Shared Services Design, or equivalent methodologies.
• Strong communication, stakeholder engagement, and influencing skills.

Nice to have

• MBA or advanced degree.
• Six Sigma Black Belt certification.
• Technical certifications supporting business operations (i.e. Service Now (CSA, CIS) and experience deploying ServiceNow in non-IT operations.
• Project/Program management certifications (PMP, PRINCE2, SAFe).

Leadership Qualities

• Strategic thinker with ability to connect technology to business outcomes.
• Inspirational leader who fosters innovation, adaptability, and collaboration.
• Results-oriented with strong analytical and problem-solving skills.
• Resilient and agile in navigating complex organizational dynamics.
• Ability to influence without authority and build cross-functional partnerships.

Why join Aptiv

You grow at Aptiv.

Aptiv's winning culture is global by design. We bring together diverse perspectives, cultures, and business contexts to solve our customers' toughest challenges. In this environment, every individual can grow, lead, and make an impact, regardless of background, because inclusion fuels how we innovate and win. 

You make an impact at Aptiv.

One of the strengths of humanity is our drive to progress, to improve, to achieve more tomorrow than we did yesterday. People need solutions they can trust when it matters most. At Aptiv, you are building those solutions every day.

You have support at Aptiv.

We ensure you have the resources and support you need to take care of your family, your physical health, and your mental health with a competitive benefits package.

Your benefits

• Private health care (Signal Iduna) and Life insurance for you and your beloved ones
• Well-Being Program that includes regular webinars, workshops, and networking events
• Hybrid work (min. 47 days/yr of remote work, flexible working hours)
• Employee Pension Plan paid by the employer (you get + 3,5% on each gross salary)
• Access to sports groups and Multisport card

Meet the Next-Generation Aptiv

At Aptiv, we deliver innovative solutions that people trust when it matters most.

Progress is never static. It is about reaching further, exploring new possibilities, and enabling mobility. Aptiv empowers customers to create solutions people rely on—advancing safety and autonomy in Automotive and Commercial Vehicles, enabling mission-critical performance in Aerospace & Defense, and powering intelligent systems across Energy, Enterprise, and Telecommunications. We also drive precision and efficiency in Industrials & Robotics and support life-critical innovation in Medical technologies.

Guided by our winning culture and values to Think & Act Like Owners, as One Team, and Play to Win, we turn commitment into results and achieve more together.

Join Us to Deliver Innovative Solutions That People Trust!

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.