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Prosidian Consulting

Management and operations consulting firm

Digital Training Facility Manager – Senior Consultant

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeFort Knox, KY, USANo salary listed

About the Job

Requirements

  • Five years of management experience in IT support and/or management is required.
  • Ability to analyze and evaluate trainees to summarize, forecast, and identify requirements, screen information, determine eligibility, and address potential challenges.
  • Ability to communicate orally and in writing to coordinate and schedule training sessions and prepare clear, concise reports and presentations.
  • Bachelor's degree, preferably in computer science, information systems, information technology, computer engineering, or a related field.
  • General knowledge of software applications, experience operating IT equipment, workstation setup, and familiarity with networked systems.
  • Customer service experience, including resolving issues related to desktop IT resources.
  • Must be a U.S. citizen with a valid U.S. passport for potential travel.
  • Must be eligible for Facility Access Authorization as determined by the U.S. Government's designated Security Office.
  • May be required to complete a Financial Disclosure Statement.
  • Proficiency with Microsoft Office products, including Microsoft Word, Excel, PowerPoint, Publisher, and Adobe.
  • Understanding and proficiency with business tools and technology, including Microsoft Office; the ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio, with the ability to learn other tools as needed.

Responsibilities

  • Schedule use of the assigned Digital Training Facilities and provide hands-on assistance to the PdM ATIS Enterprise Management System staff.
  • Operate equipment and perform on-site operations.
  • Replace monitors, desktop computers, and servers as directed by the Enterprise Management System, and verify hardware and software operation in the Digital Training Facilities.
  • Maintain facility security and operating equipment, and assist students in using facility assets.
  • Schedule training in Digital Training Facilities in coordination with Soldiers and the Distributed Learning Point of Contact.
  • Report the operational status of the Digital Training Facilities to the Distributed Learning Point of Contact.
  • Interact with Enterprise Management System technicians.
  • Coordinate facility maintenance.
  • Monitor and report the condition and inventory of information technology hardware, desks, chairs, and other furniture at the assigned site.

Desired Qualifications

  • Advanced proficiency with Excel, Access, Outlook, PowerPoint, and Word; proficiency with Adobe Acrobat, data analytics tools, and Visio.

About the Company

Prosidian Consulting

Management and operations consulting firm

ProSidian Consulting is a management and operations consulting firm that helps private companies, Fortune 1000 enterprises, and government agencies solve problems and improve operations through tailored, industry-aligned services. It offers six enterprise practice areas: Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Human Capital, delivered by multidisciplinary teams across CONUS/OCONUS. The firm follows a structured approach to strategic solutions focused on growth, margin, and efficiency, aligning assets, processes, policies, and people to deliver value. With former Big 4 leadership and a nationwide/overseas footprint, its goal is to translate strategy into execution that boosts clients' return on invested capital and value delivered to customers.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
Charlotte, NC
Founded
2008

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