Gold Attendant

Job Description

Fairmont Gold is a special place! The personalized service provided as you greet your Guests at check- in or serve them in the private lounge, will show them that you truly care. The luxury our Guests experience and the memories you make as a Fairmont Gold Attendant will create a sense of loyalty that will ensure their return.
 

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards..
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Consistently offer professional, friendly and engaging service
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
• Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
• Interact appropriately with guests, ensuring prompt and courteous service; resolve any concerns or complaints.
• Perform job functions to ensure optimum service to guests.
• Observe guest reactions and confer frequently with fellow staff members to ensure guest satisfaction.
• Adhere to hotel requirements for guest/colleague accidents or injuries and in emergency situations.
• Review the arrival report for accuracy and completeness; rectify any deficiencies with respective personnel.
• Foster and promote a cooperative working climate, maximizing productivity and colleague morale.
• Complete work orders for maintenance repairs and submit to Royal Service.  Contact Engineering directly for urgent repairs.
• Document pertinent information in department log book.
• Responsible for execution of all aspects of food and beverage service to guests in the daily operation of the Fairmont Gold Department, ensuring the highest levels of guest satisfaction at all times
• Ensure that all Fairmont Gold Standards of Service & Operational Procedures are adhered to
• Communicates with Fairmont Gold Supervisors with special requests and guest preferences
• Ensures the highest possible revenues are generated for Fairmont Gold through promotion and control of the honor bar
• Performs daily/weekly/monthly duties (including cleaning) as per duty list.
• Monitor inventory of equipment and food
• Delivers coffee wake up orders in the mornings
• Maintain cleanliness of Lounge and Buffet area throughout the day, to the highest standard. Performing daily/weekly/monthly duties (including cleaning) as per duty list.
• Develops and maintains strong guest relationships to ensure Fairmont Gold loyalty.
• Strong & effective communication with other departments (stewarding, kitchen).
• Works with the kitchen to provide the daily Fairmont Gold Lounge menu & food presentation, in line with Fairmont Gold Standards of Procedures & Service
• Adheres to and promotes the Company’s Health & safety policies to ensure a safe work environment and knowledgeable about all safety & emergency procedures

Qualifications

• Previous customer related experience preferred
• Previous restaurant experience as busser or server an asset
• Previous PMS experience an asset
• Computer literate in Microsoft Window applications an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Fluency in English, both verbal and non-verbal.
• Ability to:
  • perform job functions with attention to detail, speed and accuracy.
  • prioritize and organize.
  • recognize commitment to guest service and exceeding guest expectations
  • prove employee relation skills in a team environment
  • be a clear thinker, remaining calm and resolving problems using good judgement.
  • follow directions thoroughly.
  • understand guest’s service needs.
  • work cohesively with co-workers as part of a team.
  • work with minimal supervision.
  • ascertain departmental training needs and provide such training.
• Flexible in terms of working hours and schedule
• Professional image
• Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure

Additional Information

Compensation: $18.75/hour

Visa Requirements: Successful candidates must be legally eligible to work in the United States.

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. 

Our Values

• Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
• Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
• Belonging: We celebrate our differences. We support each other and we always stand together.
• Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
• Integrity: We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.