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Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Patient Access Associate Specialist

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeBatavia, OH, USAIn-person

About the Job

Requirements

  • At least 1 year of customer service experience.
  • Be inquisitive and demonstrate openness to innovation, including artificial intelligence, to explore better processes and ways to reduce friction and improve patient and client experiences.
  • High school diploma or GED required.
  • Obtain the Certified Revenue Cycle Representative (CRCR) certification within 9 months of hire; the company pays for it.
  • Reside in and be authorized to work within the United States.

Responsibilities

  • Perform admitting duties for patients receiving hospital services while meeting the organization's mission, goals, policies, processes, and regulatory compliance requirements.
  • Assign accurate medical record numbers, complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while delivering customer service measured by Press Ganey.
  • Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
  • Meet assigned point-of-service goals and provide compassionate customer service in interactions.
  • Use quality auditing and reporting systems to ensure accounts are corrected; audit accounts across employees, departments, and facilities; ensure forms are completed accurately and on time to meet audit standards; and provide statistical data to Patient Access leadership.
  • Pre-register patient accounts before visits, including inbound and outbound calls to obtain demographic, insurance, and other patient information; explain patient financial liabilities and collect point-of-service amounts and past-due balances, including offering payment-plan options.
  • Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain necessary signatures and witness names; and explain and distribute patient education documents, including Medicare and Tricare Important Message forms, observation forms, MOON forms, consent forms, and forms introduced for future services.
  • Review eligibility responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes and assist with a clean-claim rate.
  • Screen medical necessity using Advanced Beneficiary Notice software to inform Medicare patients of possible nonpayment for tests and distribute the notice as appropriate; distribute and document other designated forms and pamphlets.

About the Company

Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Ensemble Health Partners provides end-to-end revenue cycle management for hospitals and health systems. It handles the entire process from patient intake to final payment, with teams and technology embedded into the provider's operations and a revenue model tied to performance improvements. The company uses its proprietary EIQ platform (analytics, AI, and workflow automation) to optimize revenue cycle processes, reduce insurance denials, and speed cash collection, managing more than $39 billion in net patient revenue. Its approach differentiates it by being a true managed-services partner with full accountability for financial outcomes and a track record of meeting initial client goals. The overarching goal is to improve healthcare providers’ financial performance so they can focus on patient care.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Cincinnati, OH
Founded
2014

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