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Henry Ford Health

Academic medical center delivering comprehensive healthcare

Optical Service Representative

Checkout & Customer ServicePosted on Nov 10
Full-timeTroy, MI, USANo salary listedIn-person

About the Job

Requirements

  • A high school diploma or GED is required.
  • Basic math skills are required.
  • Previous retail, hospitality, or customer service experience is required.

Responsibilities

  • Greet and direct patients in a friendly, professional, and efficient manner.
  • Investigate and resolve patient inquiries concerning merchandise, service, and billing in person or over the phone.
  • Complete and record sales transactions accurately in the Henry Ford OptimEyes point-of-sale system.
  • Work closely with all Henry Ford OptimEyes departments to coordinate patients' services.

Desired Qualifications

  • Previous optical experience is preferred.

About the Company

Henry Ford Health

Academic medical center delivering comprehensive healthcare

Henry Ford Health operates a large Michigan health system that provides a full range of medical services through 13 acute-care hospitals, behavioral health facilities, home health, virtual care, pharmacy, eye care, and more, along with health insurance and related retail. It delivers care via a network of hospitals and clinics offering primary, preventive, specialty, surgical, and rehabilitative services, with options for in-person and virtual visits, while also supporting research and education to improve treatments. The system stands out as one of Michigan’s largest and most diverse employers with over 50,000 team members and more than 550 sites, and it is repeatedly recognized for excellence in cancer, cardiology, neurology, orthopedics, and multi-organ transplants, underpinned by strong research funding. Its goal is to partner with patients and communities to provide high-quality care, advance medical research, and educate the next generation of health professionals.

Company size
10,001+
Company stage
Grant
Total funding
$40.3M
Headquarters
Detroit, MI
Founded
1915

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