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Repsol

Global energy company: oil, gas, renewables

Técnico/a de Soporte Transversal de Aviación - Temporal

Operations & LogisticsUpdated on Nov 10
Full-timeMadrid, Spain

About the Job

Requirements

  • A university degree is required, preferably in Business Administration and Management, Economics, Finance, International Trade, Business Management, or a similar field.
  • The candidate should be a recent graduate or have initial professional experience, preferably gained through internships, scholarships, or early roles in complex business environments.
  • Basic functional English is required to understand documentation and emails and handle basic operational inquiries or conversations.

Responsibilities

  • Participate in managing and monitoring processes related to customer accounts, billing, master data, and debt, acting as a liaison between the business and Repsol Global Services expert teams.
  • Monitor customer prepayments and ensure they are managed correctly within sales-support processes.
  • Collaborate in internal business audits by collecting, analyzing, and providing information to verify controls and sales-support processes.
  • Participate in business process digitalization and improvement initiatives, providing functional information for the design and evolution of sales-support controls and processes.
  • Execute and monitor administrative and operational processes supporting the marketing and supply of aviation fuel, including customer and supplier management, billing, and issue resolution.
  • Manage and control supplier processes, including processing orders, tracking invoice payments, and rebilling customers for services received from suppliers.
  • Analyze and manage OPER errors and supplies held in supply interfaces received from into-plane agents to support correct integration and subsequent customer billing.
  • Support operational communications about airline contract onboarding and renewals following tender awards.
  • Maintain customer, facility, billing-condition, tax, and airport-contact information in Salesforce.
  • Use ticketing tools to manage tasks when necessary.
  • Coordinate with airports to resolve issues related to airline supply operations, delays, and charter flights.
  • Maintain the aircraft registration records of General Aviation customers and communicate them accurately to into-plane agents.
  • Manage and track customer complaints, coordinating their routing and handling.
  • Monitor the business email inbox, identify the nature of incoming requests, and route them to the responsible teams or individuals.

Desired Qualifications

  • Knowledge of or user experience with SAP and Salesforce.

About the Company

Repsol

Global energy company: oil, gas, renewables

Repsol is a publicly traded energy company with roots in Spain’s state oil assets, now operating across the oil and gas value chain and expanding into multiple energy sources as it transitions to a lower-carbon mix. Its main activities are upstream exploration and production of oil and gas, and downstream refining and distribution of fuels, with growing efforts in new-energy areas. It differentiates itself through a large international footprint (including the YPF acquisition and a major stake partnership with EIG) and by pursuing partnerships to fund its transition rather than relying solely on its traditional assets. Its goal is to monetize its existing asset base while building a diversified, multi-energy portfolio and pursuing strategic options such as an upstream IPO in the future.

Company size
10,001+
Company stage
IPO
Headquarters
Madrid, Spain
Founded
1987

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