Field Service Representative 2 - Product Support

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Principal Accountabilities:

• Understands and complies with Solar and customer HSSE policies and procedures. Ensure the work permit system is complied with. Ensure safe site and practices. Participates by attending general safety and toolbox safety meetings and completing all required safety training including CLMS training. Also suggests safety improvements. • Ensure customer expectations are met or exceeded. Ensure all maintenance activities are carried out in accordance with Solar Engineering specifications, recommendations and best practices. • Must have basic knowledge of methods and experience in the maintenance of various equipment associated with primary and utility equipment. • Must be able to proactively recognize electrical/mechanical abnormalities and potential safety problems at and take appropriate action to prevent a serious safety hazard from developing and causing damage to equipment. Provide daily reports to the relevant manager on projects or daily work. Keep abreast of pending work and personnel required to complete the projects. Ensure that necessary parts are available and submit materials requisitions when required. • Accurately report and update all equipment histories to effectively forecast equipment utilization and efficiency. Coordinate any changes necessary to ensure operations are efficient and minimal downtime is required. Ensure effective communication and reporting to immediate supervision and if applicable, customer representatives. • Utilize sound judgment when analyzing problems. Solve problems with little or no supervision in a timely and cost effective manner. Will be aware of procedures and options for identifying sources of information and technical advice. Will have sufficient product knowledge to repair and adjust minor mechanical/electrical components/systems and will be capable of reading applicable drawings and technical manuals. Work individually or with assigned FSR’s on the preventive/corrective maintenance. Will be required to assist in a technical manner with the operations and maintenance crew in any area if the workload exceeds the number of personnel available. • Monitor maintenance services or installation support to ensure they are carried out within Solar Engineering specifications, recommendations and in a safe manner in accordance with the HSSE policies and procedures.

• Utilize the Work Force Management Process and system to manage work orders. This includes performing pre=work by reviewing and updating site safety information, managing employee information, and availability. The WFM application will also be used to record and report time, manage software and drawing changes, generate daily reports, review hardship data, and manage the task library.

Minimum Qualifications:

• Possess a technical qualification (license, certificate, technical degree, etc.) or a completed apprenticeship or equivalent experience

• 5+ years related work experience in power generation and/or gas compressors

• 5+ years of related industry experience including but not limited to, mechanics, maintenance engineers, or any field engineering experience

• High school diploma, GED or equivalent

• Willingness and ability to travel extensively 75-100% of the time within Canada and USA

• Capable of a cross disciplined approach to the job

• Ability to legally work in Canada and the United States

• Must be located in, or willing to relocate to the greater Edmonton or surrounding area

• Clean Driving Record (this includes no moving violations within the last 12 months, no "2 point" violations within the last 3 years, and no DUI's within the last 7 years

Preferred Qualifications

• Familiarity with rotating equipment

• Experience may be either Mechanical or Instrument/ Electrical

• Will be familiar with Gas Turbine theory and operational practice including control system logic, driven equipment and processes both upstream and downstream

• Familiarity with MS Suite

• Ability to program and basic troubleshooting on PLC systems

• Experience in an overseas/offshore environment is desirable as is familiarity with rotating equipment and PLC systems

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O.  
 

Summary Pay Range:

$82,318.00 - $102,898.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Additional Information:

- We are hiring to fill an existing position.- Visa Sponsorship is not available for this position.

Posting Dates:

November 9, 2026 - November 15, 2026

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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