Playbook

Experiential gaming education and skills development

Experience Director

Real Estate Property ManagementConfirmed live in the last 24 hours

Full-timeNew York, NY, USA$140k - $150k

About the Job

Requirements

At least five years of experience in hospitality, workplace experience, amenity operations, event programming, or community-led environments; exposure to commercial real estate is strongly preferred.
Demonstrated experience leading high-performing teams.
Experience fully owning and managing budgets, and interpreting financial performance to inform operational and strategic decisions.
Proven experience creating and presenting operational and financial reporting that summarizes key metrics, trends, and business impact.
Proficiency with corporate communication technology such as Google Suite and Slack.
Comfort using new and evolving technology systems for membership management.
Confidence using marketing tools such as Marq, Canva, or templated platforms.
Experience working cross-functionally with internal teams and external partners to deliver high-touch, well-executed experiences.
Comfort operating in a fast-paced, evolving environment with a high degree of ownership, autonomy, and accountability.
Ability to anticipate needs, exceed service expectations, and make thoughtful decisions that balance hospitality and operational realities.
Ability to take full ownership of outcomes, operate effectively with minimal supervision, and make proactive decisions when launching or scaling programs.
Ability to manage multiple priorities and create structure in fast-paced environments to support the team and tenants.
Ability to navigate complex, high-profile escalations with poise and solve problems in real time to ensure a seamless guest experience.

Responsibilities

Own the strategy, integration, and execution of the building experience and asset performance.
Lead the pre-opening phase, oversee the launch and evolution of amenity spaces, and integrate programming, operations, and partnerships into a cohesive hospitality-driven experience.
Build a connected, high-performing community that delivers measurable value to tenants, ownership, and the asset.
Lead site experience and operations, ensuring operational details are managed end-to-end and the environment supports tenants and guests.
During the pre-opening phase, welcome VIP guests, lead leasing tours, and establish foundational tenant relationships.
Serve as a strategic partner to property management, aligning Playbook and facilities teams to support seamless daily operations and asset objectives.
Own and execute the building's asset and experience strategy, using amenities, in-suite programming, and services to drive leasing velocity and tenant retention.
Serve as the primary hospitality lead for prospective office and retail tenants, coordinating access, food and beverage, and gifting, and maintaining current knowledge of the asset and local area.
Lead tenant onboarding to integrate tenants across all spaces and services from day one.
Integrate food and beverage operators, key partners, and retail tenants into the amenity program as the cross-functional leader.
Build long-term relationships with ownership, leasing, and tenants, and deliver reporting that demonstrates impact and value.
Conduct daily walkthroughs to uphold environmental standards and ensure work is performed professionally and with a tenant focus.

Desired Qualifications

Exposure to commercial real estate.

Salary Range:$140K - $150K plus $4k annual bonus for top performance. With top performance, you are also eligible to become a shareholder in our company and earn equity.

Benefits: FREE employee-only medical coverage, a 4% employer 401(k) match, and FREE short-term disability. Other incredible benefits HERE.

Location: New York City, NY located at One Liberty Plaza

Work Hours: Monday-Friday anytime between the hours of 8:00am - 6:00pm with flexibility required to support events.

Reports to: Director of Client Delivery

Your Mission:

Your mission is to own the strategy, integration, and execution of the building experience and asset performance at One Liberty Plaza.. You will lead the pre-opening phase, oversee the eventual launch and evolution of the amenity spaces, and bring programming, operations, and partnerships together into one cohesive, hospitality-driven experience. Through strong leadership and collaboration, you will build a connected, high-performing community that delivers measurable value to tenants, ownership, and the asset.

Your Focus:

As the ultimate curator of the site, you are responsible for fueling connection and productivity by leading with a "house proud" mentality. You prioritize clearing the way for your team and tenants alike, ensuring that every operational detail is managed end-to-end so that the complex machinery behind the scenes remains invisible to the guest. In this fall’s pre-opening phase, you are the face of hospitality for high-stakes moments—proactively welcoming VIP guests, leading leasing tours, and establishing the foundational tenant relationships that will define the building’s future.

Outcomes You’ll Deliver:

Strategic Partnership: Serve as a strategic partner to property management, aligning Playbook teams and facilities teams to ensure seamless daily operations and execution in support of asset objectives.

Asset Strategy Execution & Tenant Experience: Own and execute the building's asset and experience strategy, leveraging amenities, in-suite programming, and services to drive leasing velocity and tenant retention.

Leasing & VIP Support: Act as the primary hospitality lead for prospective office and retail tenants, including coordination of access, F&B/gifting, and maintaining up-to-date knowledge of the asset and local area.

Tenant Onboarding: Lead the tenant onboarding experience to ensure full integration across all spaces and services from day one.

Stakeholder Integration: Act as the cross-functional leader responsible for integrating F&B operators, key partners, and retail tenants into the amenity program.

Relationship Building & Reporting: Build trusted, long-term relationships with ownership, leasing, and tenants. Deliver clear reporting that demonstrates impact and value.

Operational Standards: Conduct daily walkthroughs to ensure the standards of the environment are upheld and that all work is performed in a professional, tenant-focused manner.

Requirements:

5+ of experience in hospitality, workplace experience, amenity operations, event programming, or community-led environments, with exposure to commercial real estate strongly preferred.

Demonstrated experience leading high-performing teams.

Experience fully owning and managing budgets, and interpreting financial performance to inform operational and strategic decisions.

Proven experience creating and presenting operational and financial reporting that summarizes key metrics, trends, and business impact.

Proficient in corporate communication technology such as Google Suite and Slack.

Comfortable using new and evolving technology systems for membership management.

Confidence using marketing tools like Marq, Canva, or templated platforms.

Experience working cross-functionally with internal teams and external partners to deliver high-touch, well-executed experiences.

Comfort operating in a fast-paced, evolving environment with a high degree of ownership, autonomy, and accountability.

Key Competencies:

Exceptional Hosting: A track record of anticipating needs, exceeding service expectations, and making thoughtful decisions that balance hospitality and operational realities.

Ownership & Entrepreneurial Mindset: Taking full ownership of outcomes, operating effectively with minimal supervision, and making proactive decisions when launching or scaling programs .

Organization & Removing Friction: An expert at managing multiple priorities and creating structure in fast-paced environments to support the team and tenants.

The "Swan" Under Pressure: The ability to navigate complex, high-profile escalations with poise, solving problems in real-time to ensure the guest experience remains seamless.

Our Core Values:

Playbook's culture is based on a shared respect for our lived values HERE. Fit with our values is a critical component of our hiring process, and you and all of our colleagues are expected to live our core values in interactions with team members, customers, and stakeholders. An assessment of how you have exhibited our values is also an important part of your performance review process.

Our Commitment To You:

Playbook is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We know the more inclusive we are, the greater our impact will be!

A Quick Note About Salaries:

We list salaries based on a few key factors. These include location-specific budgets, market trends, team size, and the scope of the building. Since we’re a national company working with office properties of all shapes and sizes, the listed salary is tailored specifically to this role and may differ from similar-titled roles on our Careers Page. Curious or want to chat more about it? We promise to be open and transparent about these details throughout our interview process.

About the Company

Playbook

Experiential gaming education and skills development

Playbook provides hands-on education and skills development focused on the gaming industry. It runs talks, courses, and SkillsFuture workshops in Singapore to help people gain practical game development knowledge and related gaming skills. The experience comes from real sessions and interactive activities rather than passive learning, with subscribers receiving updates on upcoming events and quarterly gaming articles. The company differentiates itself by concentrating on experiential, industry-focused learning within Singapore’s gaming scene, helping learners move from interest to professional capability. Its goal is to expand access to practical gaming education and drive career-ready skills for people pursuing opportunities in gaming and game development.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Chicago, IL
Founded: 2014

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