LIMS Implementation Support Engineer

Job Description

• Local project support — serve as the on‑site point of contact for Project Manager implementation activities, ensuring alignment between the lab and global project teams.
• Business requirements analysis — gather, translate, and document laboratory workflows, user needs, and process gaps; convert them into clear functional requirements for IT and vendors.
• System configuration support — assist with LIMS setup, configuration, validation, and testing activities.
• User communication & translation — translate technical concepts into simple, actionable guidance for non‑English‑speaking lab staff; translate user questions and issues back to IT.
• Training & onboarding — support user training sessions, create localized training materials, and ensure adoption of new processes.
• Issue triage & support — identify, document, and escalate system issues; collaborate with developers and support teams on bug fixes and enhancements.
• Testing & validation — coordinate and execute UAT, verify system behavior, and ensure compliance with Eurofins quality standards.
• IT liaison — maintain continuous communication with internal partners and internal IT teams to ensure timely delivery of project milestones.

Qualifications

• 2-3 years of experience in a similar position - preferred experience with ERP- like software,
• Strong understanding of laboratory workflows or scientific environments is a plus.
• Excellent communication skills and the ability to explain system related topics to non‑technical users.
• proficiency in Microsoft Office and Excel, and any prior programming experience would be beneficial,
• Strong problem‑solving mindset and ownership of tasks.

Additional Information

• The LIMS Implementation Support Engineer will play a key role in deploying a new Laboratory Information Management System (LIMS) in our laboratory in İzmir. This is a 6-month temporary position and offers a unique opportunity to play a key role in a strategic digital transformation project.

  This position combines business analysis, on‑site coordination, and hands‑on system support. The primary responsibility is to act as the bridge between the local laboratory team and central IT teams, other external Eurofins teams, ensuring a smooth and successful implementation.