Order Specialist - Sales Velocity

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking an Order Specialist, Sales Velocity to support the Sales organization by translating pricing, technical, and customer requirements into accurate inquiries and service orders. This role manages order creation and changes, maintains account and opportunity data across Microsoft Dynamics 365 and Salesforce, and partners cross-functionally to resolve issues and ensure a seamless handoff to implementation teams.

The Order Specialist plays an important role in maintaining data accuracy for sales, commissions, revenue, churn, and other business reporting. The ideal candidate is detail-oriented, responsive, and comfortable managing multiple priorities in a fast-paced, evolving environment.

Location: Remote within the United States.
   

RESPONSIBILITIES: 

• Create, process, manage, and close sales opportunities, inquiries, and service orders accurately and within established Service Level Agreements.
• Review orders for completeness, accuracy, approved pricing, promotions, discounts, and required documentation; resolve missing or conflicting information prior to submission.
• Ensure orders comply with established quality, contractual, policy, and regulatory requirements.
• Validate that customer and sales requirements are accurately reflected in quotes, bids, and order documentation.
• Determine the appropriate system and workflow for each order and ensure seamless handoff to implementation teams.
• Partner with Sales, Solutions Engineering, Pricing, and other internal teams to create accurate client-facing quotes and service orders.
• Create and maintain accurate customer, account, opportunity, and order data across Microsoft Dynamics 365 and Salesforce.
• Partner with Reporting and Analytics to reconcile data across systems and support accurate sales, revenue, churn, and commission reporting.
• Troubleshoot order and account issues, coordinate cross-functional resolution, and manage escalations through completion.
• Communicate professionally with internal teams and external customers to research issues, gather required information, and provide timely resolutions.
• Provide real-time support to Sales and other internal teams, including CRM navigation, reporting, data, and order-processing assistance.
• Maintain strong knowledge of Zayo products, services, order requirements, systems, and non-standard processes; complete required training or certifications as applicable.
• Accurately document relevant customer and internal communications in designated systems.
• Identify and recommend opportunities to improve order efficiency, data quality, automation, integrations, and bulk-processing capabilities.
• Serve as a Sales liaison and business-process subject matter expert for relevant system and process enhancements.
• Stay current on telecommunications industry trends, technologies, and changes that may impact order processing or customer requirements.
• Participate in departmental initiatives and other related duties as assigned.

MINIMUM QUALIFICATIONS: 

• ​​Bachelor’s degree or higher in business or a related field

• Minimum of three (3) years ​Customer Service or Sales Support experience

• Minimum of two (2) years of telecommunications industry experience

• Microsoft Office and database proficiency
• Salesforce experience

KNOWLEDGE, SKILLS & ABILITIES:

• Communication and active listening
• Cross-functional collaboration
• Conflict resolution and problem-solving
• Ability to learn technical products/processes
• Organization, prioritization and attention to detail
• Ability to work independently and collaboratively
• Adaptability in a deadline-driven environment

Estimated base salary range: $61,100 - $70,000 USD/annually

#LI-Remote

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.