Auto Appraisal Supervisor

Auto Appraisal Supervisor

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

The vehicle appraisal function aims to be a strategic partner for the various business segments, offering support, expertise, and collaboration. The diversity of the business portfolio requires the appraisal claims management team to possess specialized knowledge in different areas. This team works with the company to support a wide range of products and services, performs damage estimates, conducts reinspections, and makes PT determinations, playing a vital role in customer service

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About the role

What you need to know:

Actively contribute to an appraisal team focused on providing excellent service to policyholders and clients, work as a team, constantly motivating continuous improvement, effectively supervise repair shops under your charge, develop strategies to achieve desired service levels (NPS), define challenging objectives aligned with the department's objectives and actively work to meet them.

Your contribution at AIG

Maintain a stable performance in your monthly valuation volume of 150 cases per month, perform reinspections in at least 30% of your assigned volume, maintain a calibration = or less than 18% in the repair shops under your supervision.

Duties and Responsibilities

1. Functional Responsibilities:

Authorize appraisals assigned to your department or repair shops (150 per month).

Perform the minimum percentage of reinspections for workshops assigned to you.

Manage the timely and accurate delivery of repaired units.

Conduct KPI evaluations based on calibration guidelines.

Maintain the area's KPIs.

Ensure that claims are accurately assessed and proactively booked within agreed-upon service levels.

2. Accountabilities:

Effective claims resolution.

Accurate financial control of claims in damage assessment.

Mitigation of indemnity expenses and other costs in complex claims within the team.

Management of KPG performance, adherence to best practices, and minimizing lost economic opportunities in claims valuation.

Personal development and succession planning.

Management of compliance with governance rules and regulatory requirements within the complex claims team.

Effective communication with all stakeholders.

 3. Leadership Skills

 Highly effective communicator (written, verbal, presentations, training).

Ability to convey strategic direction internally while simultaneously promoting AIG's claims management expertise externally.

Identify and address performance issues within the team and workshops.

 4. Technical Skills and Expertise

Knowledge of vehicle repair processes.

Knowledge of vehicle valuation systems.

Supervision of repair shops.

Ability to accurately and coherently interpret policy language.

Experience in negotiation, mediation, arbitration, and alternative dispute resolution (ADR).

What we’re looking for:

• Experience:
• At least 2 years of claims auto appraisal
• Along with technical skills required for the job, soft skills like effective broker engagement, teamwork, proactive management, effective time management/prioritization, calendar organization.
• Effective analytical and attention to detail.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

CL - ClaimsAIG SEGUROS MEXICO S.A. DE C.V.