Operations Associate

Keep the engine running. As the Operations Associate at our SoHo Flagship, you are the backbone of a well-functioning store — ensuring product flows seamlessly, inventory is always accurate, and the floor is fully stocked and ready for clients. You will bring precision, urgency, and a proactive mindset to every task, from shipment processing and omnichannel fulfillment to stockroom organization and store readiness. This role is for someone who takes pride in the details, thrives in a fast-paced environment, and understands that exceptional operational execution is what makes an exceptional client experience possible.

What you’ll do:

Operations

Inventory Integrity & Product Flow

• Assist in maintaining inventory accuracy through cycle counts, audits, and disciplined stockroom practices, ensuring all product is properly accounted for, organized, and easily accessible.
• Execute shipment processing, tagging, replenishment, and stock movement with urgency and precision, ensuring product flows seamlessly from back-of-house to the sales floor.
• Proactively identify opportunities to improve workflows and maintain stockroom organization, supporting a smooth and well-functioning store environment.

Omnichannel Fulfillment

• Assist with BOPIS and ship-from-store orders, ensuring timely, accurate picking, packing, and processing.
• Maintain organization and tracking of all incoming and outgoing orders, ensuring a smooth and reliable fulfillment process.
• Support a seamless omnichannel experience that reflects the brand’s commitment to consistency and care across all client touchpoints.

Process Discipline & Operational Excellence

• Follow established operational procedures consistently, maintaining a high standard of organization and efficiency across all tasks.
• Support cash management procedures as needed, including opening and closing processes.
• Collaborate with the Operations Leader and Leadership Team for monthly supply orders and store assessments.
• Communicate successes and opportunities to the Operations Leader to support ongoing improvement.

Visuals

Store Readiness & Floor Support

• Maintain a “Grand Opening Ready” environment across both front- and back-of-house, ensuring the store is always prepared for clients.
• Partner with the sales team daily to ensure product is consistently replenished, well-presented, and available to meet client demand.
• Support floor moves based on seasonal roll-outs and visual direction, helping maintain a neat, organized, and brand-right salesfloor.

Sales

Sales Floor Partnership

• Work closely with the sales team to ensure operational support is always available on the floor, minimizing disruption to the client experience.
• Assist the team in locating product, processing transactions, and maintaining a smooth, client-ready environment during peak business hours.

People

Team Collaboration & Flagship Contribution

• Work closely with Operations and Sales Leaders to support daily business needs, ensuring alignment and efficiency across all functions.
• Operate with a heightened sense of ownership, urgency, and accountability, recognizing the scale, visibility, and expectations of a flagship location.
• Contribute to a high-performing, collaborative team environment where reliability and shared success are prioritized.
• Embody the Faherty Brand values and help maintain a positive, inclusive store culture.

Physical Requirements

• Available when we are open for business, including early mornings, evenings, weekends, and peak delivery or fulfillment periods.
• Able to stand and walk for the duration of a shift and maneuver the sales floor and back-of-house areas effectively.
• Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
• Comfortable climbing ladders, kneeling, and moving around regularly to execute visual standards and organize inventory.
• Capacity to work in a fast-paced environment, pivoting quickly between guest service, administration, and physical inventory processing.

What you’ll have:

• Previous experience in retail operations, logistics, or a fast-paced environment preferred, with a strong focus on organization and execution.
• A high level of attention to detail, urgency, and personal accountability — consistently delivering accurate and reliable work.
• Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously without sacrificing quality.
• Omnichannel awareness and familiarity with BOPIS, ship-from-store, and inventory management processes preferred.
• Adept with technology and apps, including but not limited to Google Suites, MS Office, and retail operations platforms.
• Strong communication skills and a collaborative spirit — comfortable working across teams and supporting both operations and sales functions.
• Passionate about contributing to a brand with purpose and demonstrating advocacy through business.

Why us you ask! 

• Health benefits
• 401(K) Plan with company match
• Incentives Program
• Commuter Options/Benefits
• Generous employee discount

If you are a California resident, please review the additional privacy disclosures available in our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act ("CPRA") in our Notice to California Residents. 

A bit about us:

Founded in 2013 by Mike and Alex Faherty and Kerry Docherty, Faherty is a family-run lifestyle and apparel brand fueled by purpose and optimism. Our goal: to build a new American legacy by creating high-quality, sustainably minded, feel-good favorites that will bring you joy to wear.

We feel a deep responsibility to do things differently: to promise comfort without compromising quality. To hold ourselves to a higher standard with a lower environmental impact. To leave the world a better place than we found it.

We recognize the impact the fashion industry has on the world, and we’re dedicated to learning how to be better stewards of the planet. We believe the power of conversation and connection can make real change, and we’re committed to supporting people and organizations doing work that we believe in.

Our passionate leadership team comes from different backgrounds but share a singular goal: to deliver on our promise of comfort and craftsmanship. To work side-by-side in a collaborative, energetic, and creative environment every day, like the family we are.

We welcome everyone — and we mean everyone. We believe a diversity of viewpoints, experiences, and backgrounds only serve to make our team stronger, which is why we strongly encourage those from historically and systemically marginalized communities to apply: BIPOC, women, and people in the LGBTQIA+ community, to name a few. We strive to lead consciously, bravely, and inclusively — and to reflect those values in our work. Employees should embody the five core values of the Faherty team:

Always Innovate

Day One Mentality

All Together

Power of Positivity

Timeless

Remain compassionate. Stay focused. Seek joy. Let’s make the world a better place.

New York City Pay 20 - 22 USD