Full-Time

Technical Client Support

German speaking, Hybrid working

Updated on 12/6/2024

Interactive Brokers

Interactive Brokers

1,001-5,000 employees

Online trading platform with low commissions

Fintech
Financial Services

Junior, Mid

London, UK

Hybrid working model.

Category
Sales & Trading
Finance & Banking
Required Skills
iOS/Swift
Android Development
Linux/Unix
Requirements
  • Languages: fluency in English and German is a must. Any other European language is a plus.
  • Bachelor’s degree, preferred if in a technical field.
  • 2+ years in client facing support role
  • 2+ years’ experience working with Windows, and Mac, software support, connectivity support
  • Excellent verbal and written communication skills and the ability to work effectively in a team environment
  • Experience working with support ticketing systems
  • Adaptable to a constantly changing technical environment
  • Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
  • A genuine passion for solving technical problems
  • Experience with financial products and services is a plus.
Responsibilities
  • Providing support to clients through phone, chats, and tickets
  • Technical and functional support for the Interactive Brokers’ platforms
  • Desktop applications (Windows, macOS, and Linux)
  • Mobile applications (Android and iOS)
  • Troubleshooting and support for Interactive Brokers’ web-based offerings
  • Problem management with a focus on wide-scale technical issues

Interactive Brokers offers an online trading platform that provides access to a wide range of financial instruments, including stocks, options, futures, currencies, bonds, and funds. The platform is known for its low commissions and best execution practices, ensuring clients get the best prices for their trades. Unique features like fractional shares and the IMPACT app allow users to invest in high-value stocks affordably and align their investments with personal values. The goal of Interactive Brokers is to deliver a comprehensive and cost-effective trading experience while enabling global market access.

Company Stage

IPO

Total Funding

N/A

Headquarters

Greenwich, Connecticut

Founded

1977

Growth & Insights
Headcount

6 month growth

1%

1 year growth

1%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Recent 74% growth in DARTs indicates strong user engagement and potential revenue growth.
  • Launch of PEA accounts in France opens new opportunities in the European market.
  • AI upgrades in PortfolioAnalyst enhance service offerings for financial advisors.

What critics are saying

  • Increased competition from AI-driven platforms like Reflexivity could challenge market share.
  • Regulatory challenges in France may impact the expansion of PEA accounts.

What makes Interactive Brokers unique

  • Interactive Brokers offers low commissions and financing rates, making trading affordable.
  • The platform provides direct market access to over 135 markets in 33 countries.
  • Innovative features like fractional shares and the IMPACT app attract diverse investors.

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Benefits

Competitive Pay with discretionary bonus packages which include company stock grants

Comprehensive Health Plans that include extensive Vision, Dental and Prescription coverage

Daily Lunch Allowance

401K Retirement Savings Plan (generous company match)

Wellness Incentives

Flexible Spending Accounts

Paid Personal Time and Sick Leave