Capgemini

Global consulting, technology services, outsourcing

FBS Solution Engineer - AI Solution Architect

Solution EngineeringConfirmed live in the last 24 hours

Full-timePune, Maharashtra, India

About the Job

Requirements

Solution architecture for distributed, real-time systems.
Experience with Cisco contact center platforms, including telephony, Session Initiation Protocol (SIP), routing, and handoffs.
Experience with CX platforms such as GECX, Genesys, or similar platforms.
Node.js backend architecture, including APIs, microservices, and integration layers.
API design, system integration, and event-driven architectures.
Conversational systems design, including prompt-based flows and session/state management.
Experience building integration layers or services with Node.js and/or Python.
Observability, logging, and performance monitoring for real-time systems.
Three to five or more years of experience in conversational systems, voice/chat platforms, or AI-driven customer interaction solutions; one to two years with GECX (CX) or similar platforms.
Fifteen to twenty years of total experience.
Must-have skills include Cisco contact center, GECX/CX, Node.js, and AI-driven conversational or customer interaction platforms for voice/chat.

Responsibilities

Own end-to-end architecture for AI voice agent solutions across Cisco, GECX, and backend services.
Lead integration and orchestration across telephony, AI, and CX systems to enable real-time interactions.
Define backend architecture, APIs, and scalability patterns.
Design conversational flows, state management, and observability frameworks.
Establish performance standards and optimize system scalability.
Collaborate with product, engineering, and vendors to drive roadmap and implementation.

FBS Solution Engineer (AI Solution Architect)

Capgemini · Pune, India (Hybrid) · Full-time · Posted 2026-07-06

Workplace: hybrid

Department: Information Security

Description

Own end-to-end architecture for AI voice agent solutions across Cisco, GECX, and backend services. Lead integration and orchestration across telephony, AI, and CX systems to enable real-time interactions. Define backend architecture, APIs, and scalability patterns. Design conversational flows, state management, and observability frameworks. Establish performance standards and optimize system scalability. Collaborate with product, engineering, and vendors to drive roadmap and implementation.

Must to have Skills : Cisco contact center, GECX / CX, Node.JS, AI-driven conversational or customer interaction platforms (voice/chat)

Work Timings (India): 01:00 PM to 10:00PM IST

Relevant Experience: 3 - 5+ years in conversational systems, voice/chat platforms, or AI-driven customer interaction solutions, GECX (CX) or similar platforms (1-2 years)

Total Experience: 15 to 20 Years

Requirements

- Solution architecture for distributed, real-time systems

- Cisco contact center platforms (telephony, SIP, routing, handoffs)

- CX platforms (GECX / Genesys or similar)

- Node.js backend architecture (APIs, microservices, integration layers)

- API design, system integration, and event-driven architectures

- Conversational systems design (prompt-based flows, session/state management)

- Experience building integration layers/services (Node.js and/or Python)

- Observability, logging, and performance monitoring for real-time systems

Benefits

Competitive compensation and benefits package:

Competitive salary and performance-based bonuses
Comprehensive benefits package
Career development and training opportunities
Flexible work arrangements (remote and/or office-based)
Dynamic and inclusive work culture within a globally renowned group
Private Health Insurance
Pension Plan
Paid Time Off
Training & Development

Note: Benefits differ based on employee level.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

https://www.capgemini.com/us-en/about-us/who-we-are/

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About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size: 10,001+
Company stage: IPO
Headquarters: Paris, France
Founded: 1967

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