Lead Implementation Analyst
Posted on 3/26/2024
Enable

501-1,000 employees

B2B rebate management software tool
Company Overview
Enable's mission is to enable trusted trading relationships to serve customers better together. Enable helps manufacturers, distributors, and retailers take control of their rebate programs and turn them into an engine for growth.
Data & Analytics
B2B

Company Stage

Series D

Total Funding

$273.4M

Founded

2016

Headquarters

Toronto, Canada

Growth & Insights
Headcount

6 month growth

22%

1 year growth

28%

2 year growth

220%
Locations
Stratford-upon-Avon, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Management
REST APIs
CategoriesNew
Management Consulting
Consulting
Requirements
  • Experience leading and executing strategic implementations for enterprise customers.
  • 4-6 years of related experience
  • Strong leadership and communication skills
  • Track record of enhancing the skills of the team through the implementation of new internal processes and mentoring colleagues
  • Skilled in offering expert consultation and providing best practice guidance to customers
  • Exceptional problem-solving skills
  • Experience building excellent relationships with customers and thinking strategically
  • Skillful project management and management of internal resources
  • Highly confident handling large data sets and extracting relevant insights
  • Experienced in change management to facilitate smooth transitions of customers away from their legacy system to Enable
  • Deep understanding of complex trading agreements including the key considerations businesses make around rebates and pricing
  • Track record of operating as an expert delivering projects for a complex product or area of work within SaaS or a similar industry
Responsibilities
  • Lead the implementation, onboarding and adoption of enterprise and strategic customers
  • Propose and drive cross-departmental initiatives and strategic conversations with internal stakeholders to achieve company OKRs
  • Mentor a team of IAs, suggest internal process improvements and lead programs to upskill the team
  • Possess an expert-level understanding of the product
  • Keep up to date with new product releases and ensure these are relayed to the rest of the CS team
  • Support CS Ops and Enablement to improve documentation, training material and content
  • Provide consultation and best practice guidance to customers
  • Develop strategic alignment with customers and establish clear adoption milestones and KPIs
  • Build strong, positive working relationships with both internal and external stakeholders
  • Demonstrate project management expertise, including the ability to address potential blockers early and delegate tasks efficiently while ensuring consistent and successful outcomes
  • Ensuring internal tools and project plans such as GuideCx are regularly completed to a high standard by the project team