Technical Support Specialist
About the job
- Basic working knowledge of Apple macOS and iOS devices.
- Fundamental understanding of Wi-Fi and basic networking concepts.
- Basic proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams.
- Ability to follow technical instructions and learn new systems quickly.
- Strong verbal and written communication skills.
- Customer-focused mindset with a helpful, patient approach.
- Strong organizational skills and ability to prioritize multiple tasks.
- Attention to detail and commitment to accurate documentation.
- Dependable, punctual, and able to work independently with minimal supervision.
- High school diploma or equivalent.
- Ability to pass a 10-panel drug screening.
- Ability to pass a criminal background check.
- Provide first-level technical support for Apple devices, including MacBooks, iPhones, and iPads.
- Troubleshoot and resolve basic hardware and software issues for employees working in-office and remotely.
- Set up, configure, and maintain end-user equipment and accessories, including keyboards, mice, monitors, and printers.
- Assist with user account setup, password resets, and basic application support.
- Document common issues, resolutions, and procedures for inclusion in the company knowledge base.
- Escalate complex or unresolved issues to senior technical staff as appropriate.
- Track and manage support requests through a ticketing system to ensure timely resolution.
- Maintain a high standard of customer service and clear communication with all users.
- Prior experience in a technical support, IT help desk, or customer service role.
- Relevant coursework, certifications such as CompTIA ITF+ or A+, or hands-on technical projects.
About the company
PFA helps hospitals enroll eligible Medicaid patients into Health Insurance Premium Payment programs to gain access to employer-sponsored or COBRA commercial insurance, with Medicaid as a secondary payer. It uses a national web-based platform with algorithms to identify eligible patients and Patient Advocate Specialists to guide enrollment and provide ongoing support. They differentiate themselves by partnering with hospitals nationwide (including academic medical centers and children's hospitals) and delivering incremental revenue to partners by converting Medicaid patients to higher-reimbursement commercial plans, backed by private equity. Their goal is to expand access to broader insurance networks and care management for patients while improving hospital payer mix and health equity.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Woburn, Massachusetts
Founded
2012
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Simplify's Take
What believers are saying
- PFA still advertises growing health-system partnerships and national hiring in August 2026.
- ACA subsidy expiration in 2026 pushes more working Medicaid patients toward employer coverage conversion.
- Hospital margin pressure remains severe; PFA's premium-assistance model directly monetizes reimbursement gaps.
What critics are saying
- Georgia Medicaid upgraded HIPP online renewals in 2026, shrinking PFA's process advantage.
- Hospitals face growing pushback against profit-driven patient steering, threatening contract renewals by 2027.
- Any state HIPP rule tightening would immediately cut PFA conversions and hospital revenue.
What makes Patient Funding Alternatives unique
- PFA uniquely specializes in hospital-embedded HIPP enrollment across 39 states, per 2026 site.
- Its Patient Advocate Specialists handle administration, leaving hospitals minimal operational burden, per August 2026 site.
- PFA claims $279 million incremental hospital revenue over eight years, anchoring ROI-driven differentiation.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Health Savings Account/Flexible Spending Account
- Wellness Program
- Mental Health Support
- Remote Work Options