Enterprise Support Technician
Posted on 2/1/2024
INACTIVE
Global Relay

1,001-5,000 employees

Cloud-based communication solutions for regulated industries
Company Overview
Global Relay stands out as a leading provider of compliant, cloud-based electronic communication solutions, servicing over 20,000 customers in 90 countries, including 22 of the top 25 banks. The company's integrated compliance solutions, including intelligent archiving, superior data connectors, and proactive surveillance, enable regulated organizations to meet collaboration, privacy, and security requirements. With a focus on the global financial sector and other highly regulated industries, Global Relay offers tailored solutions for compliant communications, demonstrating its industry leadership and technical prowess.
Data & Analytics
Government & Public Sector
Energy
AI & Machine Learning
Financial Services

Company Stage

N/A

Total Funding

N/A

Founded

1999

Headquarters

Vancouver, Canada

Growth & Insights
Headcount

6 month growth

6%

1 year growth

21%

2 year growth

54%
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Salesforce
JIRA
Confluence
Splunk
CategoriesNew
IT & Security
Requirements
  • 3 to 5 years customer facing assistance roles
  • Strong understanding of Global Relay systems and organization
  • Familiarity with Salesforce and Confluence WIKI
  • Microsoft Exchange, Office365, Google G Suite, and/or Domino Server experience
  • Advanced knowledge of networking fundamentals
  • Proficiency with MS Windows-based PCs and command line interface
  • 3+ years in SaaS implementations or equivalent experience
Responsibilities
  • Work with partner hosting providers & other vendors
  • Proper Jira creation for Escalation and various GR Team
  • SAL and Splunk Log Searching
  • Service Manager
  • Directory Sync Scope
  • Assist other Support members and Global Relay departments with customer escalations
  • Assist Support team members and other Global Relay departments as required
  • Provide mentorship to Jr. System Support Technicians regarding complicated setups and integrations
Desired Qualifications
  • Learning to become an SME for GR Product(s)
  • Build and maintain KB