VITAS Healthcare

Hospice and palliative care provider

Clinical Patient Care Manager

Medical, Clinical & VeterinaryConfirmed live in the last 24 hours

Full-timeDaytona Beach, FL, USANo salary listedIn-person

About the Job

Requirements

Reliable transportation with an appropriate license and insurance coverage for the driver and passengers.
A private telephone in the home.
Knowledge of the principles and practices of primary medical and nursing care, including working knowledge of oncologic nursing and palliative care.
Basic understanding of interpersonal dynamics in interdisciplinary health care team relationships and knowledge of the dying and bereavement process.
Working knowledge of the VITAS information system (Vx) and the ability to utilize management reports.
Two years of successful supervisory experience or equivalent experience in a health care organization.
A current and valid registered nurse license to practice in the state where the VITAS program is located.

Responsibilities

Direct all patient care services for the team, including volunteer and bereavement services, and ensure that services are integrated into the interdisciplinary plan of care.
Review pending admissions, new admissions, assessments, histories, and alive discharges to ensure eligibility and appropriateness criteria are met.
Collaborate with the team physician and attending physician regarding palliative care measures for pain and symptom management.
Ensure complete and accurate data and documentation are available for recertification decisions and ensure decisions are made promptly.
Review imminent alive discharges to ensure effective discharge planning.
Monitor the type and level of team services, including staffing, medications, home medical equipment, supplies, and changes to inpatient and continuous care, to ensure they respond appropriately to patient and family needs.
Manage the team schedule and coordinate services 24 hours a day, 7 days a week for all team patients.
Facilitate team meetings and ensure interdisciplinary input into updates and revisions of the plan of care.
Participate in the on-call rotation.
Interview, select, train, supervise, evaluate, and dismiss team staff in conjunction with the Patient Care Administrator.
Ensure staff competence and performance through field visits, documentation evaluation, and team-based in-service training on VITAS values, hospice principles and practices, and team growth needs.
Serve as a resource and mentor for staff regarding clinical issues, documentation, interdisciplinary problem-solving, and customer service behavior.
Oversee staff and volunteer schedules, scheduling, and territory assignments to distribute workload equitably and support productivity expectations.
Review and approve payroll, including employee time, mileage, and additional expenses.
Monitor clinical records and team activities to ensure accuracy, completeness, and compliance with VITAS policy and regulatory standards.
Develop and implement performance improvement activities and participate in quality and service improvement programs.
Ensure the team completes patient and family satisfaction surveys and implement quality improvement measures and standards.
Assist with surveys and requests from regulatory bodies and intermediaries as directed by the local program.
Perform substantive chart reviews to verify that quality care is being delivered.
Participate in Outcomes Management and the annual program review.
Perform utilization review of continuous care and inpatient levels of care for all patients on the team.
Address patient, family, physician, and managed care organization problems, grievances, and service failures with team members, vendors, and other VITAS departments, and resolve them promptly.
Analyze team customer service issues, identify causes, and work with individual team members and the entire team to improve performance.
Speak with patients, families, and attending physicians when a patient is considering revocation to seek solutions that avoid unnecessary revocation.
Visit long-term care and contract-bed facilities to ensure care plan integration, customer satisfaction, and discussion of appropriateness criteria.
Participate in customer in-service education with team members, Patient Care Administrators, and other program staff.
Participate in professional, voluntary, or community service organizations.
Verify and approve admitting initial plan of care diagnoses, treatments, staffing, and supplies.
Monitor resource utilization for every patient to ensure cost-effective service delivery.
Control and remain accountable for productivity, labor, and patient care costs within the budget.
Approve bills and invoices related to patient care services.
Attend in-services, educational seminars, and workshops.
Develop and achieve professional growth goals and objectives.
Mentor newly hired Team Managers.

Desired Qualifications

A bachelor's degree.

Patient Care Services

Directs all patient care services for the team, including volunteer and bereavement, and ensures that services are rendered as integrated components of the interdisciplinary plan of care.
Reviews information on all pending patient admissions, all new admissions (assessments and history) and “alive” discharges to assure that eligibility and appropriateness criteria are met.
Collaborates with both the team physician and the attending physician regarding palliative care measures for pain and symptom management.
Assures complete and accurate data and documentation are available to make recertification decisions and further assures that those decisions are made on a timely basis.
Reviews all imminent “alive” discharges to assure effective discharge planning.
Monitors the type and level of team services provided (staffing, medications, HME, supplies, level of care changes to inpatient and continuous care, etc.) to assure that they are appropriate and responsive to patient/family needs and expectations.
Manages the team schedule and assures coordination of services 24 hours a day, 7 days a week to all patients on the team.
Facilitates team meeting, assuring interdisciplinary input into the update and revision of the plan of care in concert with the changing needs and expectations of the patient and family.
Participates in on-call rotation.

Staff Supervision and Management

Interviews, selects, trains, supervises, evaluates and dismisses team staff in conjunction with the Patient Care Administrator
Assures staff competence and performance levels through making field visits, evaluating documentation and providing team based in services on Vitas values, hospice principles and practices and specific team growth needs.
Acts as a resource and mentor for staff re clinical issues, documentation, inter- and intra- team problem solving and appropriate customer service behavior
Oversees staff and volunteer schedules, scheduling and territory assignments to assure that workload is distributed equitably and that all staff are able to meet overall productivity expectations.
Reviews and approves payroll, assuring that employees have documented accurate time, mileage and additional expenses.

Quality Improvement/Regulatory Compliance

Monitors clinical records and all team activities to ensure that they are accurate, complete and meet required standards in accordance with VITAS policy and all regulatory bodies.
Develops and implements performance improvement activities to respond to service issues and challenges and participates from time to time in program relating to quality and service improvement.
Ensures that team completes proactive and other patient/family satisfaction surveys, and implements Quality Improvement measures and standards.
Assists with surveys and requests from regulatory bodies and intermediaries as directed by local program.
Performs substantive chart reviews to assure there is evidence that quality care is being delivered.
Participates in the Outcomes Management and annual program review.
Performs utilization review of continuous care and inpatient levels of care for all patients on team.

Customer Service/Sales/Marketing

Assures that problems/grievances/service failures experienced by individual patients/families or physicians/MCOs are addressed with team members, vendors, other VITAS departments, and are resolved promptly and satisfactorily.
Analyzes customer service issues on team to identify causes and works with individual team members as well as entire team to improve performance.
Personally speaks with patients/families and their attending physicians when patient is considering revocation to seek satisfactory solutions to avoid unnecessary revocation.
Regularly visits LTC and Contract Bed facilities to assure care plan integration, customer satisfaction and to discuss criteria for determining appropriateness.
Participates in providing inservices to customers along with other team members, Patient Care Administrators and other program staff.
Participates in professional, voluntary or community service organizations

Cost Containment

Verifies/approves admitting IPOC diagnosis, treatments, staffing and supplies.
Monitors utilization of resources by every patient to assure cost effective delivery of services.
Controls and is accountable for productivity, labor and all related patient care costs with respect to budget.
Approves all bills/invoices related to patient care services

Professional Development

Attends inservices, educational seminars and workshops.
Develops and achieves professional growth goals and objectives.
Participates as a mentor of newly hired Team Managers.

QUALIFICATIONS

Reliable transportation with appropriate license and insurance coverage for driver and passengers.
Private telephone in home.
Knowledge of the principles and practices of primary medical and nursing care, with at least a working knowledge of oncologic nursing and palliative care.
Basic understanding of the interpersonal dynamics operative within the working relationships of an interdisciplinary health care team, and knowledge of the process of dying and bereavement.
Working knowledge of VITAS information system (Vx) and the ability to utilize management reports.
Two years successful supervisory experience or equivalent in a health care organization.

EDUCATION

Bachelor's degree preferred.
Current and valid R.N. License to practice in the state where the VITAS program is located.

SPECIAL INSTRUCTIONS TO CANDIDATE

EOE/AA M/F/D/V

About the Company

VITAS Healthcare

Hospice and palliative care provider

VITAS Healthcare provides end-of-life care through hospice and palliative services in 15 states. Its offerings focus on relieving symptoms and stress for patients with terminal illnesses, delivered by a multidisciplinary team of doctors, nurses, social workers, chaplains, and other specialists. The product works through comprehensive, patient-centered services including pain management, emotional and spiritual support, and coordination of care with families, Medicare/Medicaid and private insurance reimbursements funding the services. The company differentiates itself by specializing in compassionate, tailored end-of-life care across multiple states with a strong emphasis on teamwork, integrity, and excellence, rather than broad, generic medical services. Its goal is to provide high-quality, dignified comfort to patients and support for families, while maintaining financial stability and adapting to changes in the healthcare environment.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Miami, FL
Founded: 1978

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