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Deployteq

Marketing automation platform with connected integrations

ICT Servicedeskmedewerker

IT Service Desk & End User SupportUpdated on Nov 10
Full-timeHuis ter Heide, NetherlandsNo salary listed

About the Job

Requirements

  • Experience with both Mac and Windows operating systems.
  • Good knowledge of Microsoft 365, Exchange, and Entra ID.
  • Experience with mobile device management platforms such as Kandji, Intune, and NinjaOne or similar solutions.
  • Basic knowledge of networking, including TCP/IP, DNS, and VPN.
  • Experience diagnosing hardware and troubleshooting laptops, desktops, and peripherals.
  • Ability to provide clear, customer-oriented support and communicate technical information understandably to non-technical users.
  • Ability to work under pressure and manage multiple priorities simultaneously.
  • Willingness to continuously learn new technologies and adapt to changes.

Responsibilities

  • Provide first- and second-line technical support to end users by phone, email, and in person.
  • Investigate and resolve hardware, software, and application issues across Mac and Windows environments.
  • Resolve Microsoft 365 and email issues, network and VPN connectivity problems, and support requests related to software installation and configuration, mobile devices, and mobile device management.
  • Record all support activity in HaloITSM with clear, complete documentation; keep tickets updated with progress and actions taken.
  • Work according to established priorities and ticket assignments, meet agreed service-level agreement response and resolution targets, and escalate complex issues to third-line support or infrastructure teams when needed.
  • Inform users about progress and confirm solutions before closing tickets; document common solutions in the knowledge base.
  • Onboard new employees by creating accounts and configuring equipment, and process offboarding by deactivating accounts and collecting equipment.
  • Reset passwords, unlock user accounts, assign user rights for software-as-a-service applications, manage basic application access rights, and assign Microsoft 365 and application licenses.
  • Deploy and configure Mac, Windows, and mobile devices; perform basic repairs and hardware diagnostics; maintain accurate asset records in asset management and configuration management database systems.
  • Manage equipment returns when employees leave, coordinate equipment disposal with the Team Lead, and install and configure printers, peripherals, and accessories.
  • Provide professional, customer-oriented support; manage expectations about resolution times, follow up proactively on open tickets, and escalate user complaints or dissatisfaction to the Team Lead in a timely manner.
  • Develop technical knowledge in Mac, Windows, and cloud environments; keep up to date with technologies, tools, and IT services; participate in training and knowledge-sharing sessions; learn from escalations and guidance from senior colleagues and the Team Lead; contribute to service and process improvement initiatives.
  • Meet service-level agreement response and resolution targets, resolve a high percentage of incidents at first contact, achieve high customer satisfaction, handle tickets promptly and correctly, maintain complete and accurate documentation, and continually develop technical knowledge and skills.

About the Company

Deployteq

Marketing automation platform with connected integrations

Deployteq provides a marketing automation platform that helps brands run and optimize campaigns by connecting and centralizing technologies, and by automating multi-channel messaging. It uses features like the Missions Motivations Engine to generate personalized recommendations and content based on consumer data, plus custom dashboards for performance insights. It differentiates itself by integrating disparate tools in one system and delivering data-driven, tailored messaging for distinct audience segments, all backed by a people-first culture. Its goal is to help brands grow by boosting customer engagement and campaign effectiveness through smarter data use and connected creative services.

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