IT Service Desk Employee
No salary listed
Mid
Huis ter Heide, Netherlands
Hybrid
IT OperationsIT Service Desk & End User Support
About the job
Requirements
- Experience with both Mac and Windows operating systems.
- Good knowledge of Microsoft 365, Exchange, and Entra ID.
- Experience with mobile device management platforms such as Kandji, Intune, NinjaOne, or comparable solutions.
- Basic knowledge of networking, including TCP/IP, DNS, and VPN.
- Experience diagnosing hardware and troubleshooting laptops, desktops, and peripherals.
- Strong communication and customer-service skills.
- Patience and empathy when interacting with users.
- Strong analytical and problem-solving skills.
- Ability to work under pressure and manage multiple priorities simultaneously.
- Positive attitude and team spirit.
- Willingness to continuously learn new technologies and adapt to change.
Responsibilities
- Provide first- and second-line technical support to end users by phone, email, and in person.
- Investigate and resolve hardware, software, and application issues.
- Support users in Mac and Windows environments.
- Resolve Microsoft 365 and email-related issues.
- Troubleshoot network and VPN connectivity problems.
- Support software installations and configurations.
- Provide support for mobile devices and mobile device management issues.
- Record all support activities in HaloITSM with clear and complete documentation.
- Keep tickets updated by recording progress and actions taken.
- Work according to established priorities and ticket assignments.
- Meet agreed service-level agreement targets for response and resolution times.
- Escalate complex technical issues to third-line support or infrastructure teams when needed.
- Inform users about progress and confirm solutions before closing tickets.
- Document solutions to common issues in the knowledge base.
- Onboard new employees, including creating accounts and configuring equipment.
- Process offboarding, including deactivating accounts and collecting equipment.
- Reset passwords and unlock user accounts.
- Assign user permissions for software-as-a-service applications.
- Manage basic application access rights.
- Assign Microsoft 365 and application licenses.
- Deploy and configure new Mac, Windows, and mobile devices.
- Perform basic repairs and hardware diagnostics.
- Maintain accurate asset records in asset management and configuration management database systems.
- Manage equipment returns when employees leave.
- Coordinate equipment disposal with the Team Lead.
- Install and configure printers, peripherals, and accessories.
- Provide professional, customer-focused support to all users.
- Explain technical information clearly to non-technical users.
- Manage expectations about timelines and solutions.
- Proactively follow up on open tickets.
- Escalate user complaints or dissatisfaction to the Team Lead in a timely manner.
- Continue developing technical knowledge in Mac, Windows, and cloud environments.
- Stay informed about new technologies, tools, and IT services.
- Participate in training and knowledge-sharing sessions.
- Learn from escalations and receive guidance from senior colleagues and the Team Lead.
- Contribute to initiatives that improve processes and service delivery.
- Meet response and resolution time targets.
- Resolve a high percentage of incidents at first contact.
- Achieve high customer satisfaction scores.
- Handle tickets accurately and on time.
- Maintain complete and accurate documentation.
- Continuously develop technical knowledge and skills.
About the company
Deployteq offers a marketing automation platform that helps brands run and optimize campaigns by connecting and centralizing various tools and automating cross-channel messaging. Its platform uses features like the Missions Motivations Engine to generate personalized recommendations from consumer data and provides custom dashboards to track performance. It differentiates itself by unifying integrations in one place and delivering audience insights, including tailored messaging for specific groups, plus a people-first culture and clear client communication. Its goal is to help brands grow by boosting customer engagement and campaign results through smarter data use and connected creative services.
Company Size
N/A
Company Stage
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Total Funding
N/A
Headquarters
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Founded
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Get referred to Deployteq
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Simplify's Take
What believers are saying
- January 2026 TeqToPrint adds physical mail, extending Deployteq's omnichannel reach.
- April 2026 Email in 2026 report showcases proprietary data from billions of messages.
- August 2026 partner directory shows 200-plus partners expanding implementation capacity.
What critics are saying
- G2 reviews updated September 2026 cite poor customer support and slow integrations.
- HubSpot and Mailchimp bundle simpler automation, squeezing Deployteq pricing by 2027.
- If ITG reprioritizes capital, Deployteq loses scale support and product momentum.
What makes Deployteq unique
- September 2025 CDP launch unifies Deployteq's data layer and campaign execution.
- Deployteq lists 500-plus integrations and 200-plus partners across its ecosystem.
- ITG ownership gives Deployteq agency distribution and enterprise services leverage.
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Benefits
- Health Insurance
- Paid Vacation
- Commuter Benefits
- Wellness Program
- Professional Development Budget
- Training Programs