An Information Technology or Computer Systems college diploma, or equivalent experience.
Two to three years of experience in a Support Analyst or End User Support role in an information technology-related field.
Familiarity supporting Windows 10/11, macOS, Android, iOS, Microsoft 365, the Office 365 application suite, Microsoft 365 administration, Entra ID, Azure and Intune administration, Windows Server 2012/2016/2019, Fortigate technologies, and peripherals and accessories.
Communicate with users experiencing technical issues in French and English, electronically, by phone, and in person.
Communicate effectively with users who have varying levels of technical knowledge.
Determine and document problems and resolutions in a ticketing system.
Research and implement solutions using user guides, technical manuals, and other documents.
Provide advice and training to users in response to identified issues.
Provide workstation, business systems, application, network, and mobile device support.
Set up equipment for employee use, including installing hardware, operating systems, and appropriate software.
Create and set up user accounts.
Administer Windows servers, Azure virtual machines, and Office 365.
Responsibilities
Serve as the first point of contact for users with varying levels of technical skill and support them through efficient, personable communication.
Support a mixed Windows and Mac environment and related business peripherals.
Administer and maintain a Microsoft 365 environment.
Provide end-to-end managed support for Office 365 applications, including Exchange Online, SharePoint Online, Teams, and OneDrive.
Troubleshoot complex Office 365 issues and collaborate with other IT teams to resolve them in a timely manner.
Assist clients with Office 365 migrations, integrations, and customizations to meet their business needs.
Conduct regular reviews and audits of client Office 365 environments to ensure compliance with best practices and security policies.
Deliver training and workshops to client staff to improve their understanding and use of Office 365 applications.
Stay current with Office 365 updates, features, and best practices to provide authoritative advice and support.
Collaborate with the sales team to identify opportunities for additional services and support contracts.
About CrucialLogics Inc.
We secure your business using native Microsoft technologies you already own.
We apply our Consulting with a ConscienceTM approach in our security philosophy.
Security should be simple, easy to manage and scalable
Security does not require a large investment in various point solutions
Security is easily achieved by properly configuring technologies you already are paying for
Reduce your attack footprint by reducing overall infrastructure
You will never stop bad actors from targeting you. The goal in security is to put defences in place to detect the attempt before the breach.
About the role
CrucialLogics seeking a French/English Bilingual HyperCare Consultant (Information Technology), for team, On-Site, Montreal Quebec, Canada
Our company is currently in the process of expanding our managed services offerings. The user base is split between Windows and Mac operating systems and you will need familiarity with both.
We actively encourage our employees to pursue new and applicable industry certifications and provide assistance and guidance to do so.
CrucialLogics in an inclusive work environment and we place a strong focus on our largest asset, our employees. As a part of our team you will have a strong group of experienced IT professionals behind you to assist and guide you whenever needed.
As you progress in your role you will be given the opportunity to get involved with various exciting deployment and migration projects related to the Microsoft stack and suite of services, expanding both your knowledge and experience level.
What you'll do
To be the first point of contact for a user base with varying levels of technical skill. Ensuring the best possible experience for users through efficient and personable communication.
Supporting a mixed Windows and MacOS environment with a standard set of business-related peripherals to go along with them.
Administration and upkeep of an Microsoft 365 environment.
Provide end-to-end managed support for Office 365 applications, including Exchange Online, SharePoint Online, Teams, and OneDrive.
Troubleshoot complex issues related to Office 365 and collaborate with other IT teams to resolve them in a timely manner.
Assist clients with Office 365 migrations, integrations, and customizations to meet their business needs.
Conduct regular reviews and audits of client Office 365 environments to ensure compliance with best practices and security policies.
Deliver training and workshops to client staff to enhance their understanding and efficient use of Office 365 applications.
Stay current with Office 365 updates, features, and best practices to provide authoritative advice and support.
Collaborate with the sales team to identify opportunities for additional services and support contracts.
Qualifications
Language: French and English (full fluency is a requirement)
Education: Information Technology / Computer Systems College Diploma or equivalent experience.
Work Experience: 2-3 years of experience in a Support Analyst or End User Support role in an Information Technology related field.
Supported technologies: Windows 10/11, Mac OS, Android, iOS, Microsoft 365, Office 365 suite of applications, Microsoft 365 administration, Entra ID, Azure and Intune administration, Windows Server 2012/2016/2019, Fortigate technologies, Various peripherals and accessories.
Specific Skills:
Communicate in French and English, electronically, over the phone and in person with users experiencing technical issues.
Ability to communicate effectively with users of various levels of technical knowledge.
Determine and document problems and resolutions within ticketing system.
Consult user guides, technical manuals and other documents to research and implement solutions.
Provide advice and training to users in response to identified issues.
Provide workstation, business systems, application, network and mobile device support to users.
Set up equipment for employee use. Installation of hardware, operating systems, and appropriate software.
Creation and setup of user accounts.
Administration of Windows servers, administration of Azure VMs and Office 365 administration.