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Vista Community Clinic

Provides primary care and health services.

Assistant Clinic Manager

Clinical Support & Patient AdministrationPosted on Nov 10
Full-timeLa Habra, CA, USA$28 - $31 /hr

About the Job

Requirements

  • High school graduation or equivalent is required.
  • A minimum of five years of experience in a medical or dental setting is required.
  • A Medical/Dental Assistant Certificate is required for departments where the Assistant Clinic Manager must work as an MA/DA.
  • Current CPR certification, including child, infant, and adult Basic Life Support with one-time hands-on skills training, is required.
  • A minimum of one year of supervisory or lead experience is required.
  • A valid California driver's license, current vehicle insurance, and reliable transportation to travel between sites for meetings and/or to gather information for reporting are required.
  • Bilingual English and Spanish proficiency is required.
  • Knowledge of community health centers, public assistance programs, state and federal regulations, and managed care systems is required.
  • Knowledge of Medi-Cal, Medicare, CHDP, and special government programs is required.
  • Typing and data-entry proficiency of at least 35 words per minute is required.
  • Familiarity with computers, Microsoft Office products, business email systems, and internet search capabilities is required.
  • Ability to understand concepts and train others is required.
  • Ability to communicate professionally with personnel at all levels and with people of diverse social, cultural, and ethnic backgrounds within the constraints of government-funded programs is required.
  • Ability and willingness to meet attendance and dress-code policies is required.
  • Ability to handle confidential materials and information professionally is required.
  • Customer service skills and commitment to customer satisfaction are required.
  • Verbal and written communication skills for communicating with patients, clients, providers, and staff are required.

Responsibilities

  • Assist and support the Clinic Manager in overseeing clinic operations, patient flow, and program maintenance.
  • Ensure adherence to policies and standards, quality control, staffing, employee training and counseling, inventory, and facility maintenance.
  • Directly supervise the Lead Patient Service Representative and ensure patient service representatives use Well, run Pointcare for SFS patients, refer to CEC when needed, print in-case reports, complete chart preparation accurately, and collect accurate demographic information.
  • Ensure patient service representative error standards are met and all shifts are appropriately staffed.
  • Monitor patient schedules, ensure appointment slots are booked, reduce voided encounters, follow up and reschedule no-shows and canceled appointments according to policy, and improve primary care provider continuity schedules.
  • Interview and evaluate staff and advise on and perform corrective actions.
  • Assist in clinic coordination and ensure excellent customer service.
  • Orient new hires to the clinic, including site tours, introductions to coworkers, equipment locations, and relevant staff functions.
  • Oversee job assignments, lunch and work schedules for back- and front-desk staff, and recommend changes as needed.
  • Approve employee time and attendance for payroll.
  • Assist with daily productivity reports and cycle-time monitoring, and test, maintain, and update back- and front-office skills.
  • Enter appointment schedules in the system to indicate appointment availability.
  • Assist the Clinic Manager with audits, tri-annual assessments, HIPAA and safety walk-throughs, report completion, supervision of components on the weekly Operations Matrix, staff interviewing and evaluation, and disciplinary actions.
  • Ensure information and procedures are communicated between shifts and that instructions are followed.
  • Provide support and guidance to staff.
  • Complete the weekly Operations Matrix Report on time.
  • Monitor check-in and patient flow, and facilitate systems to reduce waiting time from the front office to providers.
  • Help resolve patient and staff complaints and serve as a patient advocate.
  • Secure the building by arming and disarming the alarm and locking doors and relevant areas.
  • Collect and secure money received.
  • Assist with quality assurance of front- and back-office policies and procedures.
  • Cover staff positions when needed.
  • Maintain stock and order clinic and managed-care program literature, and order and maintain office supplies as needed.
  • Maintain overall facility cleanliness and report unusual occurrences to the Clinic Manager.
  • Manage provider productivity, find provider coverage to reduce uncovered clinic hours, monitor and minimize staff overtime, and monitor patient cycle time.
  • Review patient records to ensure chart documents are complete.
  • Ensure patient lab results are entered into NextGen and followed up on promptly.
  • Submit required reporting forms to Administration on time.
  • Enhance professional growth and development through educational programs and current literature.
  • Ensure patient encounters are coded and completed promptly.
  • Review in-service meetings and workshops with patient service representatives to ensure updates are communicated promptly.
  • Support the organization's vision, mission, goals, and values.

Desired Qualifications

  • Familiarity with Practice Management and Electronic Dental Records systems is preferred; NextGen experience is preferred.

About the Company

Vista Community Clinic

Provides primary care and health services.

Vista Community Clinic provides affordable, high-quality health care to more than 55,000 residents in North San Diego County and Lake Elsinore, offering primary care, pediatrics, prenatal and women’s health, optometry, dental care, chiropractic services, behavioral health, health education programs, and free health insurance enrollment services. Care is delivered through a network of primary care teams that coordinate across specialties, with preventive and chronic services available by appointment, plus education programs and help enrolling in insurance to expand coverage. It differentiates itself with NCQA Level 3 Patient-Centered Medical Home recognition, a broad suite of services under one roof, and free enrollment assistance for underserved communities across two counties. The goal is to improve community health by providing comprehensive, accessible, and affordable care along with education and enrollment support to expand insurance coverage.

Company size
501-1,000
Company stage
Grant
Total funding
$3.1M
Headquarters
United States
Founded
1972

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